Jobs: Customer
Service Agents - County
Our
client in the telecommunication industry is looking for young and ambitious
Customer service oriented candidates to work in the following areas:
The Customer Service agents will fill the above positions in the following locations in Kenya: Diani Town, Kilifi, Malindi, Thika, Nanyuki, Nyeri, Embu, Meru, Machakos, Wajir, Garissa, Eldoret, Kitale, Kakamega, Bungoma, Kisumu, Kericho, Kissii, Narok, Nakuru, Naivasha
The Customer Service agents will fill the above positions in the following locations in Kenya: Diani Town, Kilifi, Malindi, Thika, Nanyuki, Nyeri, Embu, Meru, Machakos, Wajir, Garissa, Eldoret, Kitale, Kakamega, Bungoma, Kisumu, Kericho, Kissii, Narok, Nakuru, Naivasha
Roles & Responsibilities
- To meet the
sales and customer goals
- Promote sales
by assisting customers.
- Provide prompt
and courteous service to all customers.
- Enter
register/report books transactions accurately
- Make sure the
devices and gadgets on the display are clean and presentable
- Always forward
the Daily Sales Report to the management.
- Always update
the management on the stock movement.
- Understanding
the customer needs, wants and complaints and try to give the solution.
- Attend all
meetings at branch level and as required by the management.
- Report to the
management about any faulty devices or any matters arising that needs the
intervention of the authorities.
- Troubleshoot
and resolve all allocated escalations each day and for escalated issues
ensure resolution within the defined SLA targets.
- Ensure timely
feedback is given to the respective customers’ on their reported issues.
- Use the signed
off processes and procedures as part of your working tools.
- Enter customer
data and other relevant information into customer service systems(CRM) or
other data repository, as required.
- Adhere to
shift work schedule as planned.
- Provide
recommendations for product and process development based on customer
feedback and from the analysis report of the escalations.
- On a
rotational basis, prepare and submit an analysis report of the daily &
monthly escalations
- Actively
participates in team meetings
Qualifications
- Diploma in
business related studies
- Experience in
Telco customer care is preferred
- Good
communication and negotiation skills.
- Good
organization and planning skills
- Flexibility to
work in the county towns
Salary Offer: 20,000.00
plus commissions
If you meet the minimum
qualifications, send your application quoting the job title (Customer Service
Argent) and your preferred location on the subject line to
jobs@hcsafrica.com