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Customer Service Agents Jobs in Kenya – (In 22 Counties)

Jobs: Customer Service Agents - County
 
Our client in the telecommunication industry is looking for young and ambitious Customer service oriented candidates to work in the following areas:

The Customer Service agents will fill the above positions in the following locations in Kenya: Diani Town, Kilifi, Malindi, Thika, Nanyuki, Nyeri, Embu, Meru, Machakos, Wajir, Garissa, Eldoret, Kitale, Kakamega, Bungoma, Kisumu, Kericho, Kissii, Narok, Nakuru, Naivasha        
Roles & Responsibilities

  • To meet the sales and customer goals
  • Promote sales by assisting customers.
  • Provide prompt and courteous service to all customers.
  • Enter register/report books transactions accurately
  • Make sure the devices and gadgets on the display are clean and presentable
  • Always forward the Daily Sales Report to the management.
  • Always update the management on the stock movement.
  • Understanding the customer needs, wants and complaints and try to give the solution.
  • Attend all meetings at branch level and as required by the management.
  • Report to the management about any faulty devices or any matters arising that needs the intervention of the authorities.
  • Troubleshoot and resolve all allocated escalations each day and for escalated issues ensure resolution within the defined SLA targets.
  • Ensure timely feedback is given to the respective customers’ on their reported issues.
  • Use the signed off processes and procedures as part of your working tools.
  • Enter customer data and other relevant information into customer service systems(CRM) or other data repository, as required.
  • Adhere to shift work schedule as planned.
  • Provide recommendations for product and process development based on customer feedback and from the analysis report of the escalations.
  • On a rotational basis, prepare and submit an analysis report of the daily & monthly escalations
  • Actively participates in team meetings
Qualifications
  • Diploma in business related studies
  • Experience in Telco customer care is preferred
  • Good communication and negotiation skills.
  • Good organization and planning skills
  • Flexibility to work in the county towns
Salary Offer: 20,000.00 plus commissions
 
If you meet the minimum qualifications, send your application quoting the job title (Customer Service Argent) and your preferred location on the subject line to jobs@hcsafrica.com 

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