Duma works is recruiting a customer service representative for its client.
The client is a leading manufacturer
of water treatment products in Kenya.
Responsibilities
·
Promote and sell all the company
products under specified categories
·
Awareness creation of products &
services to key target groups
·
Coordination of Commercial &
Industrial Sales activities with the aim of satisfying customer needs and
maximizing revenues
·
Market research on new products to be
added on your category
·
Development, design and calculation
of attractive offers and promotions based on market feedback or established
demand
·
Implement sales promotion actions
in-house, locally and regionally
·
Prepare quotes and tenders as well as
follow up on leads and repeat orders Planning, coordination and implementing of
all sales trips in the country by agreement with the Managing Director
·
Represent the company at specialist
trade fairs and workshops, agreed by the Managing Director
·
Regular visits and agreements with
large corporates and other organizations
·
Identification of potential new
accounts and assuring the corresponding sales activities to win these guests
·
Organization and management of
promotions, competitions, demos and exhibitions
·
Planning, organization of written,
telephone, personal contacts with guests and supervision of these contacts
·
New acquisition of accounts/guests in
all segments
·
Organize comprehensive information to
existing and potential customers regarding the product range, with the aid of
the relevant sales resources and sales channels
·
Keep communication with clients
on-going to promote and develop and extend the business
·
Perform any duty which the company
may from time to time assign in connection with the business of the company in
my capacity as sales executive and in all respects conform to and comply with
the proper and reasonable directions of the company
Qualifications
·
Preferably a University Graduate in
Business Management, Commerce, Business, Economics or other related studies
·
At least 2 years Customer
Service/Care, Sales, Account Management, Business Development or related
experience
·
Knowledge of customer service principles
and practices
·
Team Management Experience
·
Knowledge of administrative
procedures and relevant computer applications
·
Target setting, budget creation and
statistical analysis experience
·
Excellent interpersonal and customer
care skills
Basic Requirements
·
Interpersonal Skills and Customer
Service Orientation
·
Communication Skills – Verbal and
Written, as well as Listening Skills
·
Problem Analysis and Problem-Solving
·
Attention to Detail and Accuracy and
Data Collection
·
Adaptability, Initiative and Stress tolerance
·
Comply with all company policies
·
Comply with all systems and
procedures as laid down by the Company’s Board of Directors
·
A mature, presentable and focused
professional
·
The management reserves the right to
change/extend this statement if necessary at any point of time during
employment
·
The holder of this statement can be
asked to take on other tasks in addition of the ones stated, in a reasonable
framework
Apply
Send your Cover Letter and detailed
CV to apply@jobs.dumaworks.com marking the subject as “2825”, Your Full name & Phone number
e.g. 2825 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions,
your application will not go through.
Deadline for receiving applications: Thursday, 25 May 2017
N.B.* You will receive a confirmation email and an alert to take a
basic screening test over SMS or online. The email with the test may not arrive
immediately. Please be patient. The email/SMS test will typically be 5-8
questions to help us understand your background. Regular SMS rates apply to the
test.
If you apply and don’t meet these
minimum qualifications, we won’t be able to forward your application to the
employer.
