Servicing & Collections Team Leader
Branch.co
Full Time
Nairobi, Kenya
Branch Overview
Branch.co delivers world-class
financial services to the mobile generation. The spread of smartphones presents
an incredible opportunity for the world’s emerging middle class to access
banking options and achieve financial flexibility.
What We Offer
You will be part of a talented,
passionate team that is determined to make a positive impact on the lives of
the mobile generation throughout the developing world.
You will join a team with unmatched
experience in financial technology and emerging markets. Since our launch in
April 2015, we’ve disbursed hundreds of thousands of loans. Our success has led
to investments from Silicon Valley’s leading VCs. We offer a competitive salary
and generous benefits.
Responsibilities
You will be responsible for
developing and leading a Loan Servicing team that interfaces with new and
repeat borrowers.
Your primary responsibility will be
ensuring that these borrowers make principal and interest payments on schedule.
Specific responsibilities include:
·
Develop daily workflow for the loan
servicing team
·
Review and update the process for
SMS/In app/Social media repayment messaging response
·
Prepare regular and ad-hoc analyses
on team performance and trends in loan servicing
·
Derive borrower contact lists from
our system using SQL
·
Preparing team Schedule and regular
capacity planning
·
Conduct regular one on one and
trainings for Servicing Associates
·
Implement existing standard operating
procedures and update with new processes
·
Work with other team Leads for loan
review and Customer Service to recommend product changes with aims of improving
borrower experience and driving up repayment rates
·
Maintain team documentation
·
Investigate suspected fraud and
develop processes to prevent it in the future
·
Assist Servicing & Collections
manager on day to day dept. duties
Qualifications & Skills
·
Must be a graduate (Business degree
with a mix of I.T is most desired)
·
At Least 2 years previous Loan
Servicing experience and understanding of consumer credit behavior
·
Experience with SQL is important. If
you do not have SQL experience, then you need to have the ability and desire to
learn it quickly!
·
Analytical with expert Excel skills
(Must be ready to prove practical basic to expert excel skills during the
recruitment process)
·
Highly entrepreneurial and
comfortable with ambiguity and taking initiative
·
Excellent collaborator and team
player
·
Thorough knowledge of CRB regulations
To apply please
click HERE
Branch International is an Equal
Opportunity Employer. This company does not and will not discriminate in
employment on any basis prohibited by applicable law.