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Debtor Collector Job in Nairobi Kenya

We are currently recruiting on behalf of one of our client for a position of Debtor Collector.

Salary: KShs 20,000
Location: Nairobi

Nature and Purpose: As part of a team, and as a Debt Collector, you will be given a debt portfolio and it’s your duty to take every initiative to ensure optimum debt recovery and to always meet the monthly collection target of 47.50% of the 0-180 day debt category.

Duties and Responsibilities:
  • Maintain a realistically low incidence rate of bad debt in line with the monthly targets
  • Consistently meet and maintain collection targets, including the targeted number of effective calls per day
  • Anticipate developments, and identify accounts that will require special attention
  • Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries
  • Undertake reconciliations, and compile documentation and necessary reports for necessary action by management
  • Maintain accurate individual records and performance statistics for the debtors in your portfolio
  • Obtain sufficient information to assess the risk of new and existing customers
  • Work within guidelines provided and report to the AR Team leader
  • Close liaison with business units, internal and external clients, the focal point being timely collections and query resolution
  • Provide accurate advice on debt management, queries, VAT issues etc
  • Involvement in the reconciliations analysis of ledger accounts and invoicing history
  • Liaise with invoicing team on Credit Control queries for prompt resolution
  • Ensure all relevant details are provided to the riders to facilitate collection without unnecessary problems.
  • Undertake ad-hoc responsibilities as required.
Qualification and skills:
  • A business related diploma/degree from a recognized university/college.
  • Preference given to CCP (Certified Credit Professional) training is a MUST
  • A minimum 1 year practical experience in debt collection, credit services/roles or administrative /clerical roles.
  • 1 years’ experience in banking sector as a debt collector will be an added advantage.
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Debtor Collector) to by 16th December, 2016. 

Only shortlisted candidates will be contacted. Kindly indicate current/last salary on your CV. 

N.B: We do not charge any fee for receiving your CV or for interviewing. 

For more details visit:

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