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Banking Jobs in Kenya - Co-operative Bank

Head – Contact Centre
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
The Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking to new opportunities to create value for your career and make an impact.
You have honed your skills and expertise in contact center management and service delivery. You are results oriented with wide experience in delivering world class customer experiences.
You are a hands on proven leader having leveraged on various technologies and resources within the contact center space to achieve a high Return on Investment and a high performance culture.
You have implemented innovative profitable strategies and initiatives to drive service to the next level, grown customer base as well as achieved customer retention.
You are clear on what needs to be done to transform the contact center into a world class service and profit center. You are a people person, you think on your feet and stay on top of key assignments and deliverables.
Reporting to Head – Alternative Channels, the Head of Contact Centre will be required to develop and implement a contact center strategy geared towards achieving distinctive customer experience, drive business growth and achievement of revenue targets to realize a high Return on Investment.
The role holder will also be required to transform the contact center from being a cost center into a revenue generating business function.
The role will also entail driving the adoption of innovative customer support platforms e.g. the blended multi-channel Contact Centre as well as implementing all transformation and re-engineering initiatives in the Contact Centre as a strategic driver to growth, higher efficiencies and in line with industry best practice.
The Role
Specifically, the successful jobholder will be required to:
·         Develop and Implement the contact Centre strategy geared towards a strategic shift in driving business growth, offering distinctive Customer experience across all bank channels including social media channels by ensuring 24/7 service quality management for all the Bank customer engagement channels whilst providing First Call Resolution (FCR) for every customer interaction.
·         Drive growth of business and revenue targets through the telesales team in line with business objectives by ensuring generation of sales from every customer interaction through the various Multi- Channels.
·         Daily running and management of the Contact Centre through the effective use of resources, with responsibility for meeting, and setting Contact Centre targets and performance service standards.
·         Adopt innovative customer support platforms and tactics so as to be effective and efficient in provision of service with responsibility for both the outbound and inbound teams.
·         Spearhead the transformation of the Contact Centre from being a Cost Centre to a Revenue Generation Centre and champion and develop the Blended Multi-Channel Contact Centre to optimize technology and resources.
·         Accountable for team leadership and performance by ensuring that performance management and coaching team members to achieve performance excellence optimize resourcing and ensuring quality assessments are conducted seamlessly for all front office staff.
·         Inculcate a high Performance culture through tracking and communicating individual and team performance through accurate and timely reporting as well as implementing established team and individual performance rhythms to drive performance.
·         Liaison with other key business and enabler functions to drive business and distinctive customer experience across all the bank channels and platforms
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
·         A Bachelor’s degree preferably in a business related field from a recognized University.
·         4 to 7 years progressive work experience in a similar role within a dynamic service organization.
·         Assertive, well informed and knowledgeable on contact center service matters and market trends.
·         Strategic leader able to drive business needs through the Contact Centre coupled with the ability to manage change.
·         Demonstrable experience and competencies in implementation of distinctive customer experience strategies within contact centers.
·         Strong communication and presentation skills and excellent analytical and reporting skills. Good team leadership and coaching skills and must demonstrate agility in approach, decision making and innovation and problem-solving.
·         The ability to handle pressure and difficult situations with resilience, calmly and effectively.
·         Good knowledge of bank products, services and banking regulations and statutory requirements.
How to Apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HCC/ACD/2016 by 28th December, 2016.
We are an equal opportunity employer.

Relationship Officer, Corporate Banking
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
The Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking to new horizons.
We are looking for people who do things differently and who go the extra mile to make sure our clients have the best to succeed.
You have an enviable performance track record, with great follow through and always focused on achieving results. You have demonstrated very good analytical skills coupled with the ability to decipher great amounts of data.
You have excellent people skills and well experienced in credit analysis within the Banking industry. You possess very good knowledge in Corporate Banking especially around compliance and Risk Management.
Reporting to Head Corporate Banking with a dotted reporting line to a Relationship Manager, the Relationship Officer will support relationship/Account Manager in credit analysis.
The role holder will perform monitoring and control of designated portfolios to ensure that the department maintains a quality loan book by also ensuring compliance compliance to Bank’s policies on KYC, AML and the prudential guidelines.
The role holder will also provide back up support in client management by providing timely response to all queries, timely feedback of inquiries and efficient service delivery.

The Role
Specifically, the successful jobholder will be required to:
·         Carry out Loan application analysis and completion. Follow through the credit application from the proposal stage to disbursement.  This will entail obtaining all the necessary documents for a thorough analysis of a facility request as per the bank’s Lending manual & credit policy, Spread the information in Finales and comprehensively analyse the spreads and Engage Product technical teams on specialized credit facility structuring, obtain its’ approval/decline then advise the customer via an appropriate letter of offer/letter of reject. Where the loan is approved, ensure that the securities are in place, proper charging done, the facility insurance obtained and the compliance certificate completed.
·         Perform credit analysis – ensure that credit proposals have been well analyzed and presented and ensure the portfolio under management remains of good quality and as per the bank`s credit policy by monitoring and control i.e. effectively and efficiently manage the PAR (Portfolio at Risk) Excess, and Collateral. Respond to early alert reports and promptly advice the Remedial Credit Unit clients that require their attention before the position gets from bad to worse.
·         Ensure distinctive customer experience – ensure focused efficient and effective customer service frameworks which will increase the flow of business from existing customers and generate business from new customers. Obtain status reports on the client, directors, guarantors if any, suppliers etc. and make regular customer visits and ascertain the level of activities, stocks etc. and analyze annual/management reports on annual/quarterly basis  as well as interrogate account plans to ensure all leads identified are closed. Make follow ups on issues raised/captured under the call report with the customer/person/relevant department.
·         Prepare Limit review reports and effectively advise the RMs and ARMs on renewal of overdraft limit expiry dates to ensure timely review of overdraft limits as well as ensure pre-approval of excesses. Ensure the land rates and rent, Insurance certificates, Valuation reports are up to date.
·         Ensure data integrity of the Department Asset and Contingent book in terms of interest rates, Corp flags, ARO (Account Relationship Officer) codes, Base codes etc. Ensure proper ARO coding to avoid income leakage and perform portfolio audit review and implementation to ensure the department maintains a rate not lower than satisfactory.
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
·         A bachelor’s degree preferably in Business/Commerce/Economics or a degree in a science or other related field where analytical skills are gained.
·         At least three (3) years of frontline experience in Credit Management or Credit Analysis preferably in the Banking industry.
·         Excellent communication & interpersonal skills.
·         Demonstrable knowledge of market’s regulatory framework, operations and practices.
·         Proficient in MS Office with excellent report writing & Presentation skills.
·         Presentation skills.
·         Sound knowledge of financial analysis and cash flow projections.
How to apply:
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HMM/TD/2016 by 22nd December, 2016.
We are an equal opportunity employer.

Head – Money Markets & Fixed Income
Are you a highly experienced leader with a wealth of knowledge on financial markets?
You have good grasp of the technical aspects around money markets and fixed income instruments, you are well informed, highly regarded with high integrity and a keen interest to dive into leadership within the Treasury sector.
This position at the Co-operative Bank of Kenya “The Kingdom Bank” is the right opportunity for you to make use of your leadership competencies to grow your career within Treasury while giving you an opportunity to make key strategic decisions that will position the Bank favorably in the financial markets.
Reporting to the Treasurer, the job holder will be responsible for Money Market plans, strategies, policies and activities aimed at enhancing Liquidity Management, Asset Liability Management as well as Money Market and Fixed Income functions.
The job holder will also work closely with the Treasurer to ensure achievement of overall Treasury and bank’s objectives and targets.
The Role
Specifically, the successful jobholder will be required to:
·         Manage the bank’s financial risks resulting from interest rate exposures, mismatch in assets and liabilities (maturity risk) and Liquidity risk and also prepare cash flow forecasts, gaps analysis for the bank’s overall assets and Liabilities Management.
·         Oversee the Management of Liquidity both in the local Clearing accounts as well as the Nostro accounts to ensure that the bank meets its payments obligations without incurring extra unwarranted costs in penalties and overdraft charges.
·         Oversee dealing/Inter-Bank activity relating to interbank borrowing and lending and other related functions in line and within the limits put in place.
·         Manage the Treasury investment portfolio and invest in surplus funds in Treasury Bills, Bonds and other suitable instruments/securities as recommended in the investment.
·         Trade in government securities and other allowed securities as per the investment policy to achieve set revenue targets.
·         Manage the bank’s cost of funds (liability pricing and funding) by monthly advising deposit rates and Transfer pricing Rate
·         Take an active part in deposit mobilization to enable the bank to grow its deposits while maintaining cost of funds at desired levels by scanning the market and macroeconomic indicators for appropriate pricing.
·         Manage relations with stakeholders in the money markets including dealers, Central Bank, Brokers, Fund Managers, amongst others.
·         Drive the ALM function and support decision with good market knowledge and networks.
·         Facilitate the preparation of the Treasury originated ALCO agenda items.
·         Support staff development, coaching and mentoring and maintain high ethical standards for the department.
·         Develop products tailor made to suit clients’ needs, changing market trends and balance sheet.
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
·         A Bachelor’s Degree in a Business related field and an ACI dealing certificate.
·         A minimum of 5 years’ experience in a busy dealing room, 3 of which should be in active trading in Money markets and Fixed Income position.
·         Good understanding of Asset / Liabilities Management, Liquidity Management and risk Management in Financial markets.
·         Experience in using Dealing/trading platforms E.g.  Reuters and Bloomberg.
·         Knowledge of various Treasury  products as well as end to end processing of Money markets  and fixed income products.
·         Good report writing and presentation skills.
·         High integrity, strong analytical skills, results oriented with leadership and negotiation skills.
How to apply:
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HMM/TD/2016 by 22nd December, 2016.

We are an equal opportunity employer.

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