Open
to Nigerian Nationals Only
Job
Title: Station
Officer - Ground Services
Reports
to: Station
Manager
Department: Ground Operations
Location: Lagos
Job
Description
- Oversee
efficient passenger handling at check in,boarding and arrivals for
positive pleasant customer experience
- Makes
decisions and carry through effective service recovery actions with
regards to service delivery issues and OTI’s arising from misconnections /
flight delays.
- Consult,
Communicate and Disseminate information as appropriate to passengers,
staff and third party service providers so as to eliminate lapse in
service recovery resulting from lack communication.
- Deputize
the station manager when he/she is not on duty.
- Ensure
third party service providers meet customer request to archive full
passenger satisfaction and comfort.
- Direct,
Monitor and control the departure process for on time departure of flights
within the established safe procedures.
- To
maintain good relationship with other airlines and airport stakeholders to
facilitate smooth operations.
- Planning,
briefing, supervision and efficient allocation of task and
responsibilities to staff for optimal shift performance.
- Prepare
and file regular flight handling and other reports for effective
management information/missing baggage.
- Make
decision and carry through effective service recovery actions with regards
to flight over sales such as re-routing, DBC and upgrades.
- Conduct
internal audit/spot checks to ensure compliance with safety and security
procedures, service standards and recommended practices.
- Embrace
and maintain a positive safety culture, a healthy and secure
working environment in compliance with company procedure and regulatory
authorizes.
- Identify
and report hazards, near misses, incident and accidents.
Knowledge
and Experience
- Diploma
in relevant field
- Knowledge
of international foreign languages (advantageous)
- Additional
qualification (Technical)
- Excellent
communication skills
- Excellent
interpersonal skills
- Good
planning ad organization skills
- Good
negotiation skills
- Strong
Analytical skills
- 3
Years (minimum) experience in Aviation Ground Operations