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Station Officer Job Vacancy - Airline

Open to Nigerian Nationals Only

Job Title: Station Officer - Ground Services
 
Reports to: Station Manager
 
Department: Ground Operations
 
Location: Lagos
 
Job Description
  • Oversee efficient passenger handling at check in,boarding and arrivals for  positive pleasant customer experience
  • Makes decisions and carry through effective service recovery actions with regards to service delivery issues and OTI’s arising from misconnections / flight delays.
  • Consult, Communicate and Disseminate information as appropriate to passengers, staff and third party service providers so as to eliminate lapse in service recovery resulting from lack communication.
  • Deputize the station manager when he/she is not on duty.
  • Ensure third party service providers meet customer request to archive full passenger satisfaction and comfort.
  • Direct, Monitor and control the departure process for on time departure of flights within the established safe procedures.
  • To maintain good relationship with other airlines and airport stakeholders to facilitate smooth operations.
  • Planning, briefing, supervision and efficient allocation of task and responsibilities to staff for optimal shift performance.
  • Prepare and file regular flight handling and other reports for effective management information/missing baggage.
  • Make decision and carry through effective service recovery actions with regards to flight over sales such as re-routing, DBC and upgrades.
  • Conduct internal audit/spot checks to ensure compliance with safety and security procedures, service standards and recommended practices.
  • Embrace and maintain   a positive safety culture, a healthy and secure working environment in compliance with company procedure and regulatory authorizes.
  • Identify and report hazards, near misses, incident and accidents.
Knowledge and Experience
  • Diploma in relevant  field
  • Knowledge of international foreign languages (advantageous)
  • Additional qualification (Technical)
  • Excellent communication skills
  • Excellent interpersonal skills
  • Good planning ad organization skills
  • Good negotiation skills
  • Strong Analytical skills
  • 3 Years (minimum) experience in Aviation Ground Operations
Apply in confidence stating your current & expected salary to mary.mweni@cdl.co.ke

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