Job Title: Customer Service Officer – Tanzania
Location: Tanzania
Summary: The Customer Service Officer will be responsible for managing and processing all sales orders, as well as handling all back office processes relating to the sales process.
Main Responsibilities
Main responsibilities of the
role will be:
- Handling
customer enquiries, checking product availability; processing orders and
monitoring merchandise and raw material stock availability.
- Working closely
with the country Distributor, assisting in providing product information
to ensure that there is a seamless interface between the customers, the
company’s Construction Chemicals, and the Distributor. Act as 1st point of
contact for the Distributor for all aspects related to dealing with
customers and the company’s Construction Chemicals range
- Proactively
managing client accounts and where possible assist customers in resolving
account queries.
- Assisting the
Country Sales Manager and sales in team by developing and submitting
quotations, raising invoices, and following up on these.
- Assisting
Country Sales Manager with forecasting of raw material stocks, and guide
Distributor in maintaining sufficient in-country merchandise stock levels.
- Responsibility
for raising of Purchase Orders with suppliers, and with the company’s
Affiliates, getting approval for the same, and follow up on delivery and
clearance at Port where necessary.
Requirements / Qualifications
- A relevant
tertiary qualification in sales, logistics, supply chain or business
administration would be preferred.
- A minimum of 3
– 5 years’ experience in a similar role (with similar responsibilities) is
required.
- An ability to
speak and write fluent English is a must, whereas some Swahili, though not
essential would be an advantage
- Willingness to
work outdoors, and work in a production / warehouse environment is
required.
- Computer
literacy, including MS Office and SAP is necessary.
If you meet the above
criteria, send your detailed CV stating your qualifications and experience to
recruitment@nawirikenya.com
Only the shortlisted candidates will be contacted.
