Function
/ Department: Export
/ Import Warehousing Department
Position
Title: Operations Manager
Reports
To: Warehouse Manager / Branch manager
Direct
Reports / Supervises: DL/GL
controllers, receiving controller, GL / DL Inventory controller, admin
manager, EHS coordinator
Working
Relationships
Internal
- Warehouse
Manager
- IT
Manager
- WMS
Systems Administrator
- QHSE
officer
- Security
manager
- Admin
Manager
- Inventory
Supervisors
- DL/GL
Supervisor
- DL/GL
warehouse controllers
- Receiving
controller
External
- Warehouse
equipment and system owners
- Other
suppliers
- Clients
- Govt
Regulatory bodies
- Transporters
Extent
of Authority: Authority
to instruct warehouse staff
Key Responsibilities
Operations
Key Responsibilities
Operations
- Monitor
and approve receipt and release of clients’ stock
- Ensure
safe custody of goods in the warehouse.
- Manage
material movements according to SOP and best practice.
- Oversee
the coordination of all inbound and outbound material.
- Ensure
physical stock movements are correctly managed in the WMS.
- Follow
up on orders for customers to ensure they are executed on time and
accurately.
- Ensure
that every step of the process is functioning effectively.
Planning
- Prepare
daily planning schedule to ensure sufficient storage space, personnel and
equipment are available to meet daily operational requirements.
Reporting
- Ensure
that weekly WMS reports on client volumes and warehouse capacities are
done for top management.
- Measure
warehousing activities with accurate KPIs and share KPIs with customers,
regional team and top management.
- Notify
management of any irregularities and issues.
Documentation
- Perform
daily spot checks on warehouse documentation and archiving to ensure
compliance.
Supervision
- Consistently
analyse productivity and efficiency of warehouse staff and equipment.
- Monitor
staff to ensure job activities are carried out properly based on agreed
job descriptions and set objectives.
Safety
- Follow
up on the development of company QHSE policy on the shop floor.
- Follow
up with QHSE, legal, security incidents/ findings with relevant department
heads.
- Manage
the personnel in line with health and safety regulation and group policy.
Other
- Handle
customer issues raised by customer service officer and ensure satisfaction
and retention.
- Develop
staff skills and provide sufficient training.
- Perform
daily spot checks to ensure SOP and QHSE compliance on the shop floor.
- Evaluate
complaints received on shipments of equipment and stock, and take
appropriate action.
Key
Skills
- Good
communicator
- Customer
care
- Negotiation
- Analytical
- Managerial
- Computer
literacy
Experiences
- 3
years’ experience in supply chain or a related field
Diplomas
– Education
Tertiary education in either logistics or supply chain management would be an advantage
Training in MS Office suite and other industry related courses would be an advantage
Tertiary education in either logistics or supply chain management would be an advantage
Training in MS Office suite and other industry related courses would be an advantage
Personal Attributes
- Strong
analytical skills
- Proactive
- Integrity
- Interpersonal
relations
- Team
leader
- Confidentiality
- Flexible
- Sense
of urgency
- Attention
to detail
- Team
driven
- Results
driven
- Good
communicator
- Initiative
Qualified candidates to submit their CVs to cvs@cdl.co.ke on or before 31st August with the subject being operations manager indicating current and expected salary