Housekeeping
/ Room Attendant
The Role: Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
The Role: Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
Reports
To: Floor
Supervisor.
Responsibilities
Responsibilities
- Report
any maintenance deficiencies and handling guest requests or complaints.
- Ensure
the confidentiality and security of all guest rooms.
Responsibilities
- Maintain
complete knowledge of and comply with all departmental policies/service
- procedures/standards.
- Maintain
complete knowledge of correct maintenance and use of equipment. Use
equipment only as
- intended.
- Anticipate
guests’ needs, respond promptly and acknowledge all guests, however busy
and whatever
- time
of day.
- Maintain
positive guest relations at all times.
- Be
familiar with all hotel services/features and local attractions/activities
to respond to guest inquiries
- accurately.
- Resolve
guest complaints, ensuring guest satisfaction.
- Monitor
and maintain cleanliness, sanitation and organization of assigned work
areas
- Use
correct cleaning chemicals for designated surfaces, according to OSHA
regulations and hotel requirements.
- Clean
guest rooms by category priority.
- Transport
cart with cleaning supplies, amenities and linens to assigned guest room
and position
- securely.
- Service
assigned guest rooms.
- Empty
trash containers and ashtrays.
- Remove
soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink,
toilet, shower walls,
- bathtub,
shower curtain and floor.
- Replace
facial, toilet tissue and bathroom amenities in correct amount and
location.
- Inspect
condition of bathrobes and replace soiled/damaged ones.
- Remove
dirty bed linen and make up bed with clean linen.
- Replace
laundry bags and slips.
- Clean
closets and door tracks on check-out rooms, removing dust and debris.
Ensure correct
- amount
and placement of hangers, extra blanket/pillow and luggage rack.
- Dust
and polish all furniture.
- Realign
furniture to floor plan.
- Open
all drawers/doors in check-out rooms
- and
remove items left by guest. Dust inside.
- Check
under bed(s), chairs and sofa for debris and remove if present.
- Inspect
condition of all furniture for tears, rips or stains; report any
- damages
to the supervisor.
- Remove
all dust, debris and foreign particles from upholstered furniture
including crevices and under cushions.
- Dust
pictures, frames and mirrors.
- Remove
dust and debris on television, VCR, clock radio, remote control and cable
box.
- Set
correct time on clock; correct TV channel; correct movie rental insert.
- Clean
all lamps and light switches; check for proper working order.
- Remove
dust, spots and smears from windows, ledges and frames.
- Remove
dust, grease and smears from telephones and reposition properly.
- Empty
liquid from ice bucket and wipe all surfaces dry.
- Remove
dust, smudges and spills from mini bar; ensure it is plugged in and securely
locked.
- Remove
dust on drapes weekly and realign to correct position daily.
- Inspect
condition of amenities in desk, drawers and guest service directory;
replace designated
- amounts
at proper locations within the room.
- Remove
trash, debris and cobwebs from balcony/patio.
- Inspect
condition of planters and plants; remove debris.
- Remove
dust, dirt, marks and fingerprints from entrance door(s).
- Ensure
presence of fire safety, rate card
- s
and DND sign. Inspect condition and replace as needed.
- Remove
dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set
thermostat to
- degrees.
- Remove
dust, stains and marks from all baseboards, ledges and corners.
- Vacuum
carpet in guest room.
- Spray
room with deodorizer.
- Update
status of rooms cleaned on assignment sheet.
- Return
and restock cart at end of shift.
- Empty
vacuum bag and wipe vacuum clean.
- Ensure
security of any assigned guest room keys.
- Report
any damages or maintenance problems to the Supervisor.
- Turn
over any lost and found items from guest rooms to the Supervisor.
Requirements
- Ability
to: perform job functions with attention to detail, speed and accuracy.
- Prioritize
and organize.
- Be
a clear thinker, remaining calm and resolving problems using good
judgement.
- Follow
directions thoroughly.
- Understand
guest’s service needs.
- Work
cohesively with co-workers as part of a team.
- Work
with minimal supervision.
- Maintain
confidentiality of guest information and pertinent hotel data.
- Satisfactorily
communicate with guests, management and co-workers to their understanding.
Qualifications
- High
school graduate.
- Fluency
in English both verbal and non-verbal.
- Fluency
in second language, preferably
- Previous
training and experience in guest relations.
- Previous
experience in hospitality industry, preferably Housekeeping in a 5-star
hotel
- At
least 5 years prior experience in cleaning hotel guest rooms.
- Knowledge
of proper chemical handling.