Vacancy: Assistant General Manager
Job
Ref: WH/AGM/3
About
our client: Our client operates a family run 5* boutique hotel in Karen,
Nairobi.
The
hotel has been solely run by the family since inception.
They
are looking for an Assistant General Manager to oversee all operation processes
and management of the organisation.
- Meeting
and greeting guests
- Ensure
check ins are smooth
- Work
with front office to assist guest plan their excursions
- Reconfirm
dietary requirements
- Attend
to any guest complaints
- Increase
bookings through good management of the reservation process
- Production
and submission of daily, weekly and monthly management reports on all
aspects of running the hotel to owners
- Ensure
daily department reports are submitted on time. Daily reports should
detail work covered and any issues that arisen in the day with ways they
were solved or with suggested solutions should there be queries
- Hold
weekly Departmental meetings and ensure minutes for each are circulated
for action.
- Weekly
reports should cover status of ongoing projects such as staff training,
health and safety, repairs and maintenance
- Monthly
reports should cover month end stock take, tabulation of expenses vs.
revenue, occupancy statistics with comments to explain variances
- Oversee
all Food & Beverage functions by supervising kitchen and service at
all stages of preparation and production
- Carry
out spot checks in kitchen and stores to check status of all products
produced and bought
- Conduct
experiments that result in the addition of menu items
- Ensure
that both teams have all the operational equipment they require
- Responsible
for procurement, administration and logistics of all hotel supplies
- Ensure
product standards are maintained, procedures are followed to ensure
optimum stock levels of all items are maintained at all times
- Carry
out random stock takes
- Effectively
manage duty rosters with the administrator
- Recruit,
train new staff and maintain staff moral and discipline
- Ensure
all staff maintain set standards of grooming
- Great
attention to detail with regard to checking standards of rooms and
buildings prior and during guest stay
- Supervise
and ensure landscaping, and swimming pool are maintained to the highest
standards
- Maintain
and improve cost effective operations and assist with existing systems and
procedures
- Ensure
all furniture, fixtures, equipment, vehicles, boiler and related equipment
are being maintained and serviced on time to prevent breakdowns
- General
safety and protection of all guests, staff, property and equipment
- Participate
in the implementation of various marketing programs to increase occupancy.
- Act
as host to Famtrip groups and Agent inspections
- Develop
and enforce budgets
Qualifications,
Skills and Experience
- University
Degree or similar within the hospitality industry.
- A
minimum 3 years of experience working within a similar position is
essential.
- Must
possess excellent verbal and written English skills
- Must
have an extremely well presented, keen eye for detail and quality covering
all aspects of the hotel, including, but not limited to food and beverage
presentation, staff conduct and training, administration procedures and
systems. Must possess good IT skills.
- Must
have a ‘hands on’, practical mentality, be self-driven and very motivated
- Good
working knowledge of Fidelio/Sun Systems/Micros.
- Must
understand management accounts.
- Possess
a ‘think out of the box’ mentality and have good situational awareness
skills.
- Hospitality
marketing skills an advantage
- Staff
development and mentoring skills essential
Remuneration: An attractive salary is
on offer dependent on skills, qualifications and experience.
To
apply, send your CV in word format with a recent photograph of yourself
embedded in the top right hand corner.
Attach
an application letter demonstrating how your skills, experience and
qualifications are transferrable to the role.
All
documentation is to be emailed to info@byappointmentafrica.com, quoting the Job
Reference in the subject header of your mail.
ONLY short listed candidates will be contacted