Position: Product Manager - MFS
Region: Nairobi
Reporting
to: Head
of Product Management – Mobile Financial Services (MFS)
Range:
R2U
Department: Orange Money
Role Purpose: Responsible for the total life cycle of the Products. Responsible to deliver high quality, and cost-effective implementation of MFS product and promotions initiatives.
Role Purpose: Responsible for the total life cycle of the Products. Responsible to deliver high quality, and cost-effective implementation of MFS product and promotions initiatives.
MFS
Product manager will champion the acceptance of new and innovative products
internally and externally.
The
Product Manager – MFS will also be responsible for continued monitoring of the
product and service portfolio, system performance and overall user experience,
defining necessary service and feature improvements.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Work
with the Head of Product and commercial teams to define the strategic
product roadmap.
- Local
research and development aimed at improving current products or developing
new ones to satisfy consumer demand and substantially contribute to MFS
revenues and profitability growth.
- The
product manager will need to develop business cases for all new products
and services and track the performance of the deployed products and
services against their business cases.
- Work
closely with the Marketing Team to review and use consumer insights to aid
the ideation process
- Develop
pre-launch quality check procedures.
- Project
management of the development and deployment of new product and services.
- Supply
all documents and material to the Training and Testing Manager to ensure
that training material can be produced and disseminated to all channels.
- To
establish revenue assurance as integrated function within Orange Money
products and services
- Work
with the Training and testing manager to develop adequate training plan
with KPls for product portfolio roadmap
- Work
with the Training and testing manager to design manuals and training
support materials (Call center , Agent network, etc)
- Driving
a solution set across development teams (primarily
Development/Engineering, and Marketing Communications) through market
requirements, product contract, and positioning.
- Developing
and implementing a company-wide go-to-market plan, working with all
departments to execute.
- Analyzing
potential partner relationships for the product.
- Responsible
for providing the marketing and agency teams with the necessary technical
and functional descirption to enable them to sell and communicate the
product and promotions.
- Responsible
for providing the IT team and wallet system provider team with the
necessary technical and functional description to enable them to developpe
and implement the product and promotions.
- Act
as point of first reference for all product related enquiries and work
collaboratively with colleagues.
- Design
market research projects to assess customer attitudes to the current
product range and new product introductions.
- Responsible
for preparing forecasts and business cases for each current product and
new product in collaboration with the marketing team
- Establish
KPIs, conduct monthly performance evaluations of products and monitor
product and service uptake.
- Maintain
strong ties and consistent communication with Marketing and Technical
teams to capture appropriate commercial requirements and manage technical
implementation and project timelines
Academic
/ Professional Qualifications
- Relevant
University Degree, commercial focus preferred
- 3-5
years’ relevant experience in a managerial or specialist role within a
Telecommunications or Financial Services environment, relevant experience
in product role, i.e. product development, processes and support.
Professional
Skills:
- Project
Management – experience with management of large projects achieving
deadlines
- Customer
focused – passionate about delivery of results to internal and external
customers
- Solid
understanding of market, competitors, & customer
- Strategically
Oriented – solid understanding of the integrated set of products and
services included within the MFS portfolio; able to identify opportunities
and define and implement these opportunities
- Strong
Analytical skills – able to assess reports, identify issues, root cause,
and recommend solutions, expert spread sheet skills a distinct advantage
- Financial
Management – develop and manage budgets, drive down costs wherever
possible.
- Strong
leadership skills
- Presentation
and communication skills – superior, both written and oral. Experience
in report writing.
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
Position: Trade Marketing Manager–
Mobile Financial Services (MFS)
Region: Nairobi
Reporting
to: Head
of Marketing - MFS
Range: R2L
Department: Orange
Money
Role Purpose: The position will be responsible for delivering customer acquisition targets through effective acquisition and training of mobile money customers.
Role Purpose: The position will be responsible for delivering customer acquisition targets through effective acquisition and training of mobile money customers.
Key
Duties and Responsibilities
- Effectively
identify alternative acquisition channels and develop the recruiting
strategies to bring new customers on board directly and within the
established distribution channels.
- Stimulate
innovation and consumer focus throughout direct acquisition channels and
formal channels.
- Coordinate
delivery systems to ensure compliance of company’s MFS subscriber
acquisition targets.
- Coordinate
resolution for all MFS distribution and subscriber acquisition issues by
escalating to the relevant stakeholders.
- Ensure
all agents operate at their agreed levels, as per key agent indicators;
i.e. customer acquisition.
- Manage
all acquisition activities within agreed budget levels.
- Monitor
all new acquisitions based on date and channel activation, ensure that
best practice is identified and communicated to the direct sales team and the
channel.
- Draft
acquisition targets for all channels monthly and monitor against
achievement weekly.
- All
new acquisitions must be monitored ensuring that agreed activity levels
for new subscribers are maintained.
- Monitor
customer activity levels acquired through all channels, adjust acquisition
activities inline with the findings as well as sharing best practice with
entire trade marketing team.
- Ensure
all customer acquisitions are completed in line with the Policies and
Procedures defined by Telkom Kenya. This includes adherence to all KYC
stipulations by the Kenyan Central Bank.
- Ensure
full adherence to the document management policy for all customer
registrations.
- Ensure
that all channels adhere to the KYC policy as prescribed by the MFS
division.
- All
deviations from the on boarding policy must be flagged and addressed
immediately.
- Weekly
plans must be complied and distributed nationally ensuring that all
acquisition channels meet and exceed their agreed targets.
- Reporting
weekly/ monthly/ quarterly & annual operational and management reports
on acquisition & completed ongoing and planned activities.
- Supply
reporting as prescribed by HOD and senior management.
- Work
with Speed Simplicity and Trust.
- Manage
team of outsourced Trade Marketing Representatives (TMR) to achieve agent
and merchant acquisition targets
- Establish
KPI’s and monitor performance of TMRs
Academic
/ Professional Qualifications
- At
least 3 years’ experience in sales or marketing role in a corporate
multinational environment with an outstanding sales performance record.
- Training
in sales management, customer relationship management, business
administration and team building courses, will be advantageous.
- Good
understanding of financial principles, understands financial ratios, can
interpret standard financial statements.
- Experience
in and Knowledge of Telecoms industry (advantage).
- Driving
license is a necessity.
Professional
Skills:
- Proven
planning, sales & distribution management skills
- Good
negotiation skills
- Proven
record of sales & revenue targets being hit
- Strong
written and verbal communication skills (Swahili and English).
- Relationship
building skills
- Strong
interpersonal skills
- Strong
financial analysis and interpretation skills
- Ability
to manage a team, and support staff (Team player).
- Result
driven
- Strong
customer service background.
- Strong
project management and reporting skills.
- Strong
Commercial deal structuring skills.
- Strong
stock management skills.
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
Position: Training and Testing
Manager - MFS
Region: Nairobi
Reporting
to: Head
of Product – Mobile Financial Services (MFS)
Range: R2L
Department: Orange Money
Role Purpose: Reporting to the Head of Product – MFS, overseeing the testing of products and services, as well as development of all training material for Mobile Money.
Role Purpose: Reporting to the Head of Product – MFS, overseeing the testing of products and services, as well as development of all training material for Mobile Money.
The
role will be responsible for managing the testing of all product and
services.
The
Training & Testing Manager – MFS will also be responsible for continued
monitoring of the knowledge levels within all channels.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Conducts
training needs assessment by collecting information pertaining to work
procedures, work flow, and reports; understanding job-specific functions
and tasks.
- Determines
system utilization requirements by researching and testing systems.
- Designs
training manuals by identifying and describing information needs; using
available software programs to develop the training material; submitting
initial versions for review; revising and editing final copy.
- Maintains
safe and healthy training environment by following organization standards
and legal regulations.
- Conduct
training classes ensuring train the trainer methodology is used to
disseminate all training material into the channels.
- Maintains
quality service by establishing and enforcing organization standards.
- Evaluates
training by evaluating effectiveness of training to specific job
applications.
- Maintains
technical knowledge by attending educational workshops; reviewing
publications.
- Contribute
to team effort by accomplishing related results as needed.
- Meet
with system users, vendors and product team to understand the scope of
projects.
- Identifying
business requirements for new products and ensure these are covered in the
testing plans.
- All
testing must be completed with full project plans, including ;
1.
monitoring applications and software systems;
2.
stress testing;
3.
performance testing;
4.
functional testing;
5.
scalability testing;
6.
running manual and automated tests;
7.
testing in different environments including all channels eg web
and mobile
8.
resource planning;
- Providing
objective feedback to software development project teams.
- Assist
in resolving problems.
- Designing
tests to mitigate risk.
- All
finding must be presented to product team.
- Trainer
and Testing Manager needs to work on multiple projects at one time;
- Undertake
leadership of all training and testing activities.
- Establish
KPIs, conduct monthly performance evaluations and plan staff training and
skills improvement.
- Maintain
strong ties and consistent communication with Marketing and Technical
teams to capture appropriate commercial requirements and manage technical
implementation and project timelines
Academic
/ Professional Qualifications
- 3-5
years relevant experience in a managerial or specialist role within a
Telecommunications or Financial Services environment, having being exposed
to multiple disciplines.
- Relevant
experience in product operation role within a product development
environment, having being exposed to product development processes and
support.
- Degree,
B.com Marketing, Project Management commercial focus preferred
Professional
Skills:
- Project
Management – experience with management of large project teams achieving
deadlines
- Customer
focused – passionate about delivery of results to internal and external
customers
- Solid
understanding of market, competitors, & customer
- Strategically
Oriented – solid understanding of the integrated set of products and
services included within the MFS portfolio; able to identify opportunities
and define and implement these opportunities
- Strong
Analytical skills – able to assess reports, identify issues, root cause,
and recommend solutions, expert spread sheet skills a distinct advantage
- Financial
Management – develop and manage budgets, drive down costs wherever
possible.
- Strong
leadership skills
- Presentation
and communication skills – superior, both written and oral.
Experience in report writing.
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
Position: MFS Proposition Manager
Region: Nairobi
Reporting
to: Head
of Marketing - MFS
Range: R2L
Department: Orange Money
Role Purpose: Reporting to the Head of Marketing – MFS, the MFS Proposition manager will be responsible for defining the revenue targets per product, segment and region in conjunction with the HOD, as well as planning and implementing the strategic pricing, promotions and campaigns in order to achieve the set targets.
Role Purpose: Reporting to the Head of Marketing – MFS, the MFS Proposition manager will be responsible for defining the revenue targets per product, segment and region in conjunction with the HOD, as well as planning and implementing the strategic pricing, promotions and campaigns in order to achieve the set targets.
Key
Duties and Responsibilities
- Revenue
planning and target setting of all MFS products and services per segment
and region. Implementing the comprehensive marketing plan to achieve
targets per month.
- Perform
and report to management on work done on Customer Insights, including base
segmentation, usage analytics, research and reporting, competitor and
environmental scans, tariff comparisons, including coordinating external
research activities requested by development partners.
- Develop
and maintain the business case for the tariffs and promotions of each live
product and motivate management to approve the tariffs and promotions as
per the delegation of authority.
- Develop
new tariffs and promotions and campaigns, and manage the projects to
launch the same into the live environment together with IT and Billing,
Product Team, Brand and Marketing Communications, Sales and Distribution
and the Public Relations Divisions.
- Post
Implementations reviews on tariffs, promotions and campaigns and Month end
reporting on achievement of targets and progress against the Marketing
Plan.
- Assist
in defining innovative product and service roadmap
Academic
/ Professional Qualifications
- Degree
in Marketing or other relevant field (or equivalent).
- 3-5
years relevant experience in a role within a Marketing environment, having
being exposed to all disciplines. Telecoms product marketing experience
preferred.
- Relevant
post graduate diploma or degree, Marketing/commercial focus preferred
- Swahili
& English (fluent)
Professional
Skills:
- Project
Management – experience with co-ordination of project teams achieving
deadlines
- Partner
Management – delivery of results through partners and SLA’s
- Customer
focused – passionate about delivery of results to internal and external
customers
- Commercially
astute – solid understanding of market, competitor, & customer
- Strategically
Oriented – solid understanding of the integrated set of products and
services included within the MFS portfolio; able to identify opportunities
and define and implement these opportunities into reality
- Strong
Analytical skills – able to assess reports, identify issues, root cause,
and recommend solutions, expert spread sheet skills a distinct advantage.
- Financial
Management – develop and manage budgets, drive down costs wherever
possible.
- Enthusiastic
and energetic – develop and maintain great working environment
- Presentation
and communication skills – superior, both written and oral.
Experience in report writing an advantage, expert word processor and
PowerPoint skills a distinct advantage
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
Position: Product & Operations
Manager– Mobile Financial Services (MFS)
Region: Nairobi
Reporting
to: Head of Product Management – Mobile Financial Services
(MFS)
Range: R2U
Department: Orange Money
Role Purpose: Reporting to the Head of Product Management – Mobile Financial Services (MFS), and overseeing the Product Specialist Team, the role will be responsible for managing the implementation of the product and service roadmap, as well as daily MFS operations and processes.
Role Purpose: Reporting to the Head of Product Management – Mobile Financial Services (MFS), and overseeing the Product Specialist Team, the role will be responsible for managing the implementation of the product and service roadmap, as well as daily MFS operations and processes.
The
Product & Operations Manager – MFS will also be responsible for continued
monitoring of the product and service portfolio, system performance and overall
user experience, making necessary technical and operational improvements.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Work
with the Head of Product and commercial teams to define the strategic
product roadmap.
- Manage
the implementation and development of consumer and business products and
services for the MFS division, working with all technical and commercial
teams to launch approved products and services.
- Manage
the implementation of approved change requests pertaining to Mobile Money
tariffs, business rules, and improvements to technical /service
functionality, working with all technical and commercial teams.
- Monitor
the customer experience for consumer, corporate and distribution users of
the MFS systems including testing of changes, training of customer facing
teams, and 2nd line support for distribution and corporate
customers.
- Perform
MFS product operations and processes, including reconciliation with 3rd
parties, daily monitoring and reporting on operational indicators and
performing operational reports to support finance, sales, distribution and
customer service teams.
- Support
the Legal and Regulatory Division, implement Anti Money Laundering (AML)
and compliance controls and monitoring, data clean up and sanitisation,
reconciliations, audit and fraud management and Central Bank Reporting and
oversight support.
- Undertake
leadership of the Product & Operations Team and manage execution of
section objectives.
- Establish
staff KPIs, conduct monthly performance evaluations and plan staff
training and skills improvement.
- Maintain
strong ties and consistent communication with Marketing and Technical
teams to capture appropriate commercial requirements and manage technical
implementation and project timelines
Academic
/ Professional Qualifications
- Relevant
University Degree, commercial focus preferred
- 3-5
years relevant experience in a managerial or specialist role within a
Telecommunications or Financial Services environment, relevant experience
in product operation role, i.e. product development processes and support.
Professional
Skills:
- Project
Management – experience with management of large project teams achieving
deadlines
- Customer
focused – passionate about delivery of results to internal and external
customers
- Solid
understanding of market, competitors, & customer
- Strategically
Oriented – solid understanding of the integrated set of products and
services included within the MFS portfolio; able to identify opportunities
and define and implement these opportunities
- Strong
Analytical skills – able to assess reports, identify issues, root cause,
and recommend solutions, expert spread sheet skills a distinct advantage
- Financial
Management – develop and manage budgets, drive down costs wherever
possible.
- Strong
leadership skills
- Presentation
and communication skills – superior, both written and oral.
Experience in report writing.
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
Position: Agency Administration
Manager - MFS
Region: Nairobi
Reporting
to: Head
of Agency Network– Mobile Financial Services (MFS)
Range: R2U
Department: Orange Money
Role Purpose: Reporting to the Head of Agency Network – MFS, and overseeing the distribution administration Team, the role will be responsible for managing the operations and administration the Agency Team, handling escalations from the Call Centre relating to the distribution as well as daily MFS operations and processes.
Role Purpose: Reporting to the Head of Agency Network – MFS, and overseeing the distribution administration Team, the role will be responsible for managing the operations and administration the Agency Team, handling escalations from the Call Centre relating to the distribution as well as daily MFS operations and processes.
The
Agency Administration Manager – MFS will also be responsible for continued
monitoring of the the liquidity performance of the distribution as well as
managing the processing of applications for the distribution channels.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Manage
the day–to-day planning, the agency administration team and ensure the
team adheres to the work schedule and achieves the required daily SLA
targets and quality standards.
- Prepares
and submits regular weekly statistical reports to management and the
administration team providing analyses and action plans to that address
areas of opportunity.
- Provide
the statistical data on escalations from the the distribution channel to
back office support at the contact centre
- Develop
and maintain a database for Agents and Partners created on the mobile
money system or other data repository, as required.
- Manage
the channel recruitment process from receipt of the applications through
to handing over the application to the product team, inline with the
Channel recruitment process, once the applications have been completed the
Agency administration team will continue the process with the distribution
team.
- Provide
recommendations for product and process development based on customer
feedback and from the analysis reports of the escalations.
- Manage
the Back-Office team, prepare Back Office weekly and monthly KPIs report
for RA and Head of Product & Operations
- Commission
calculations for the entire distribution, revenue share, airtime
re-imbursement commission (check accruals for all commission structures),
drafted for approval for payment
- Float
management analysis-float level in the market up to the distribution team.
- Float
prediction based upon analysis of float utilisation, and communication to
the channels to ensure that there is sufficient orders.
- Analysis-revenue,
costs, tariff, transaction type
- Airtime
reconciliation between IN and CWS
- All
wallets reconciliations-MIC super agent, bank balance wallets etc.
- Undertake
leadership of the Agency Administration Team and manage execution of
section objectives.
- Establish
staff KPIs, conduct monthly performance evaluations and plan staff
training and skills improvement.
- Maintain
strong ties and consistent communication with Marketing and Technical
teams to capture appropriate commercial requirements and manage technical
implementation and project timelines
Academic
/ Professional Qualifications
- Degree
in Marketing, Business or other relevant field
- 3-5
years relevant sales and distribution experience
- Proven
experience in managing Telco/Banking agency networks and sales and
distribution operations
Professional
Skills:
- Proven
management and motivation skills
- Strong
Analytical skills – able to assess reports, identify issues, root cause,
and recommend solutions, expert spread sheet skills a distinct advantage
- Adept
in administration demonstrating a deep understanding in the adherence and
formation of exhaustive processes
- Financial
Management – develop and manage budgets, drive down costs wherever
possible.
- Strong
leadership skills
- Presentation
and communication skills – superior, both written and oral.
Experience in report writing.
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
Position: Customer Care Supervisor -
MFS
Region: Nairobi
Reporting
to:Customer Care Manager – Mobile Financial Services (MFS)
Range: R2L
Department: Orange Money
Role Purpose: Reporting to the Customer Care Manager – MFS, handling escalations from the Call Centre, overseeing the performance of the customer care agents on duty as well as daily MFS operations and processes.
Role Purpose: Reporting to the Customer Care Manager – MFS, handling escalations from the Call Centre, overseeing the performance of the customer care agents on duty as well as daily MFS operations and processes.
The
Customer Care Supervisor – MFS will also be responsible for continued
monitoring of the the contact centre agent performance.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Troubleshoot
and resolve all allocated mobile money escalations each day and for
escalated issues ensure resolution within the defined SLA targets.
- Ensure
timely feedback is given to the respective customers’ on their reported
issues.
- Ensure
that the Customer Care Agents achieve customer satisfaction levels and
minimize customer dissatisfaction by providing regular feedback to the
internal /external customers’ until resolution of the reported issue(s).
- Use
the signed off processes and procedures as part of your working tools.
- Demonstrate
knowledge proficiency with respect to the company’s signed off processes
& procedures and company’s products and services.
- Complete
the necessary call/email/social media interactions in the CRM system/tool
and document the customer/agents/partners’ complaints, issues and
subsequent solutions.
- Enter
customer data and other relevant information into customer service
systems(CRM) or other data repository, as required.
- Respond
to the written customer correspondence on behalf of customer service
operations as per the signed off correspondence guidelines/templates.
- Manage
the shifts of the Customer Care Agents to ensure that there is full
availability of agents during peak on non-peak time, ensuring that the
KPI’s are maintained above the specified limits.
- Monitor
the performance of the agents advising on top performers and ensuring poor
performers are managed in line with agreed policy.
- Adhere
to shift work schedule as planned.
- Provide
recommendations for product and process development based on customer
feedback and from the analysis report of the escalations.
- On
a rotational basis, prepare and submit an analysis report of the daily
& monthly escalations
- Make
recommendations on policy and procedural changes to improve the agent
/partner experience, customer experience, increase revenue and retention,
and decrease operating costs.
- Actively
participates in team meetings
- Forms
relevant functional relationships at all levels in the organization
- Works
according to Orange Moneys policies and procedures
- Makes
optimal service suppliers and authorities in own area of responsibility
- Manage
operations of the outsourced call center
Academic
/ Professional Qualifications
- Bachelor’s
Degree business related
- 3-5
years’ experience in customer care
- Experience
in Mobile Money and/or Telco customer care is preferred
Professional
Skills:
- Proven
management and motivation skills
- First
class organization and planning skills
- Strong
data analytics skills
- Proven
leadership customer care teams
- Membership
of professional body advantageous
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
Position: MFS Regional Manager – West
Region: Nyanza, Western, Rift
Valley
Reporting
to: Head
of Agency - MFS
Range: R2U
Department: Orange Money
Role Purpose: The position will be creating the distribution strategy and implementing it into the Western regions, including the Nyanza, Western, and Rift Valley territories.
Role Purpose: The position will be creating the distribution strategy and implementing it into the Western regions, including the Nyanza, Western, and Rift Valley territories.
The
Regional Manager is responsible for delivering agency network targets through
effective acquisition and management of mobile money agents, merchants and
business accounts within the West region.
The
Regional Manager will be responsible for the delivery of the territory managers
and Trade Distribution mangers in the region.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Effectively
manage the identification and recruitment of agents & Merchants,
targeting key organizations and institutions as well as top performing
mobile money outlets and high traffic retails stores. Recruit and manage
relationships for Banks, financial institutions, chain stores and other
business with national outreach.
- The
Regional manager will be responsible for the full distribution P&L
within the region.
- Ensure
that the Agent Network in the Region is managed by the Distribution team
through identifying & troubleshooting poorly performing outlets.
- Ensure
all agents operate at their agreed levels, as per key agent indicators;
i.e. enough float, registrations and transactions.
- Facilitate
the regular training for agents and agent staff and consumer training
through road shows, trade fairs & targeted events.
- Formulate
and develop sales strategies and executed to facilitate growth
- Implemented
distribution strategy for the region.
- Instigate
and implement distribution incentives to trade partners
- Ensuring
POS & merchandising material is effectively applied. Manage the
distribution of the materials for the entire regional team ensuring all
materials are tracked and accounted for.
- Ensure
Achievement of set Revenue and Agent/merchant acquisition targets through
attainment of agent support & strategy implementation, i.e. monthly,
quarterly, annually.
- Reporting
weekly/ monthly/ quarterly & annual operational and management reports
on revenue & completed ongoing and planned activities.
- Ensure
that Agents within the region comply with all standards and adhere to all
the MFS Policies & Procedures, at all levels (staff / shops / Stock /
Finances / Reports etc.)
- Implement
regular Agent visits and Audits ensuring all of the team is seen within a
monthly rotation.
- Develop
Policies and Procedures and regularly review existing ones.
- Communicate
to the Agents regularly via Trade Bulletins ensuring that they are always
updated.
- Drive
personal training and development of the regional team.
- Work
with Speed Simplicity and Trust.
- Manage
team of Territory Supervisors and outsourced Trade Development
Representatives (TDR) to achieve agent and merchant acquisition targets
- Establish
KPI’s and monitor performance of Team
Academic
/ Professional Qualifications
- At
least 5 years’ experience in sales or marketing role in a corporate
multinational environment with an outstanding sales performance record.
- Degree
in Marketing, Commerce or Accounting
- Training
in sales management, customer relationship management, business
administration and team building courses, will be advantageous.
- Good
understanding of financial principles, understands financial ratios, can
interpret standard financial statements.
- Experience
in and Knowledge of Telecoms industry (advantage).
- Driving
license is a necessity.
Professional
Skills:
- Proven
planning, sales & distribution management skills
- Good
negotiation skills
- Proven
record of sales & revenue targets being hit
- Strong
written and verbal communication skills (Portuguese and English).
- Relationship
building skills
- Strong
interpersonal skills
- Strong
financial analysis and interpretation skills
- Ability
to manage a team, and support staff (Team player).
- Result
driven
- Strong
customer service background.
- Strong
project management and reporting skills.
- Strong
Commercial deal structuring skills.
- Strong
stock management skills.
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
Position: Agent Support Administrator
- MFS
Region: Nairobi
Reporting
to:Agency Administration Manager – Mobile Financial Services (MFS)
Range: R3
Department: Orange Money
Role Purpose: Reporting to the Agency Administration Manager – MFS, handling escalations from the Call Centre as well as daily MFS operations and processes.
Role Purpose: Reporting to the Agency Administration Manager – MFS, handling escalations from the Call Centre as well as daily MFS operations and processes.
The
Agent Support Administrator – MFS will also be responsible for continued
monitoring of the liquidity performance of the distribution as well as managing
the processing of applications for the distribution channels.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Provide
support and analysis to aid the Distribution team to ensure they are
equipped to provide quality and efficient agent management
- Develop
and maintain a database for Agents and Partners created on the mobile
money system or other data repository, as required.
- Troubleshoot
and escalate agent/partner issues like float, reconciliation, commission
issues; while taking action to resolve them. When required liaise
accordingly with Mobile Money Head of Distribution, Regional Managers,
Territory Managers, and/or Customer Service Frontline & Back Office
Managers.
- Manage
the channel recruitment process from receipt of the applications through
to handing over the creation of agents in the system with the Operations
Team, inline with the Channel recruitment process
- Manage
the training calendar for the distribution team, notifying the team of
scheduled training and thereafter capturing and maintaining the training
database
- Manage
user account administration and provide all agent/partner administrators
with the necessary system information and signed off procedure guidelines.
- Complete
the necessary call/email/social media interaction in the system/tool and
document the agents’/partners complaints, issues and subsequent solutions.
- Make
recommendations on policy and procedural changes to improve the agent
/partner experience, customer experience, increase revenue and retention,
and decrease operating costs.
- Organize
and conduct trainings to different stake holders
- Prepare
reports and share it with the management
- Actively
participates in team meetings
- Forms
relevant functional relationships at all levels in the organization
- Works
according to Orange Moneys policies and procedures
- Makes
optimal service suppliers and authorities in own area of responsibility
- Undertake
the administration and of the distribution ensuring there is continual communication
between the operations department and the Distribution department.
Academic
/ Professional Qualifications
- Degree
in Marketing, Business or other relevant field (or equivalent).
- 2-4
years relevant experience ( in a sales and distribution and/or operations
role)
- Professional
Skills:
- Strong
Analytical skills – able to assess reports, identify issues, root cause,
and recommend solutions, expert spread sheet skills a distinct advantage
- Adept
in administration demonstrating a deep understanding in the adherence and
formation of processes
- Financial
Management – develop and manage budgets
- Team
player
- Presentation
and communication skills – superior, both written and oral.
Experience in report writing.
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
Position: MFS Regional Manager –
Centre
Region: Nairobi & Central Region
Reporting
to: Head
of Agency - MFS
Range: R2U
Department: Orange Money
Role Purpose: The position will be creating the distribution strategy and implementing it into the Centre region, including both the Nairobi and Central territories.
Role Purpose: The position will be creating the distribution strategy and implementing it into the Centre region, including both the Nairobi and Central territories.
The
Regional Manager is responsible for delivering agency network targets through
effective acquisition and management of mobile money agents, merchants and
business accounts within the center region.
The
Regional Manager will be responsible for the delivery of the territory managers
and Trade Distribution mangers in the region.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Effectively
manage the identification and recruitment of agents & Merchants,
targeting key organizations and institutions as well as top performing
mobile money outlets and high traffic retails stores. Recruit and manage
relationships for Banks, financial institutions, chain stores and other
business with national outreach.
- The
Regional manager will be responsible for the full distribution P&L
within the Centre region.
- Ensure
that the Agent Network in the Region is managed by the Distribution team
through identifying & troubleshooting poorly performing outlets.
- Ensure
all agents operate at their agreed levels, as per key agent indicators;
i.e. enough float, registrations and transactions.
- Facilitate
the regular training for agents and agent staff and consumer training
through road shows, trade fairs & targeted events.
- Formulate
and develop sales strategies and executed to facilitate growth
- Implemented
distribution strategy for the region.
- Instigate
and implement distribution incentives to trade partners
- Ensuring
POS & merchandising material is effectively applied. Manage the
distribution of the materials for the entire regional team ensuring all
materials are tracked and accounted for.
- Ensure
Achievement of set Revenue and Agent/merchant acquisition targets through
attainment of agent support & strategy implementation, i.e. monthly,
quarterly, annually.
- Reporting
weekly/ monthly/ quarterly & annual operational and management reports
on revenue & completed ongoing and planned activities.
- Ensure
that Agents within the region comply with all standards and adhere to all
the MFS Policies & Procedures, at all levels (staff / shops / Stock /
Finances / Reports etc.)
- Implement
regular Agent visits and Audits ensuring all of the team is seen within a
monthly rotation.
- Develop
Policies and Procedures and regularly review existing ones.
- Communicate
to the Agents regularly via Trade Bulletins ensuring that they are always
updated.
- Drive
personal training and development of the regional team.
- Work
with Speed Simplicity and Trust.
- Manage
team of Territory Supervisors and outsourced Trade Development
Representatives (TDR) to achieve agent and merchant acquisition targets
- Establish
KPI’s and monitor performance of Team
Academic
/ Professional Qualifications
- At
least 5 years’ experience in sales or marketing role in a corporate
multinational environment with an outstanding sales performance record.
- Degree
in Marketing, Commerce or Accounting
- Training
in sales management, customer relationship management, business
administration and team building courses, will be advantageous.
- Good
understanding of financial principles, understands financial ratios, can
interpret standard financial statements.
- Experience
in and Knowledge of Telecoms industry (advantage).
- Driving
license is a necessity.
Professional
Skills:
- Proven
planning, sales & distribution management skills
- Good
negotiation skills
- Proven
record of sales & revenue targets being hit
- Strong
written and verbal communication skills (Portuguese and English).
- Relationship
building skills
- Strong
interpersonal skills
- Strong
financial analysis and interpretation skills
- Ability
to manage a team, and support staff (Team player).
- Results
driven
- Strong
project management and reporting skills.
- Strong
Commercial deal structuring skills.
- Strong
stock management skills.
- Strong
customer service background.
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
Position: MFS Regional Manager – East
Region: East, North-east, Coast
Reporting
to: Head
of Agency - MFS
Range: R2U
Department: Orange Money
Role Purpose: The position will be creating the distribution strategy and implementing it into the Eastern region, including the Eastern, North-Eastern and Coast territories.
Role Purpose: The position will be creating the distribution strategy and implementing it into the Eastern region, including the Eastern, North-Eastern and Coast territories.
The
Regional Manager is responsible for delivering agency network targets through
effective acquisition and management of mobile money agents, merchants and
business accounts within the East region.
The
Regional Manager will be responsible for the delivery of the territory managers
and Trade Distribution mangers in the region.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Effectively
manage the identification and recruitment of agents & Merchants,
targeting key organizations and institutions as well as top performing
mobile money outlets and high traffic retails stores. Recruit and manage
relationships for Banks, financial institutions, chain stores and other
business with national outreach.
- The
Regional manager will be responsible for the full distribution P&L
within the region.
- Ensure
that the Agent Network in the Region is managed by the Distribution team
through identifying & troubleshooting poorly performing outlets.
- Ensure
all agents operate at their agreed levels, as per key agent indicators;
i.e. enough float, registrations and transactions.
- Facilitate
the regular training for agents and agent staff and consumer training through
road shows, trade fairs & targeted events.
- Formulate
and develop sales strategies and executed to facilitate growth
- Implemented
distribution strategy for the region.
- Instigate
and implement distribution incentives to trade partners
- Ensuring
POS & merchandising material is effectively applied. Manage the
distribution of the materials for the entire regional team ensuring all
materials are tracked and accounted for.
- Ensure
Achievement of set Revenue and Agent/merchant acquisition targets through
attainment of agent support & strategy implementation, i.e. monthly,
quarterly, annually.
- Reporting
weekly/ monthly/ quarterly & annual operational and management reports
on revenue & completed ongoing and planned activities.
- Ensure
that Agents within the region comply with all standards and adhere to all
the MFS Policies & Procedures, at all levels (staff / shops / Stock /
Finances / Reports etc.)
- Implement
regular Agent visits and Audits ensuring all of the team is seen within a
monthly rotation.
- Develop
Policies and Procedures and regularly review existing ones.
- Communicate
to the Agents regularly via Trade Bulletins ensuring that they are always
updated.
- Drive
personal training and development of the regional team.
- Work
with Speed Simplicity and Trust.
- Manage
team of Territory Supervisors and outsourced Trade Development
Representatives (TDR) to achieve agent and merchant acquisition targets
- Establish
KPI’s and monitor performance of Team
Academic
/ Professional Qualifications
- At
least 5 years’ experience in sales or marketing role in a corporate
multinational environment with an outstanding sales performance record.
- Degree
in Marketing, Commerce or Accounting
- Training
in sales management, customer relationship management, business
administration and team building courses, will be advantageous.
- Good
understanding of financial principles, understands financial ratios, can
interpret standard financial statements.
- Experience
in and Knowledge of Telecoms industry (advantage).
- Driving
license is a necessity.
Professional
Skills:
- Proven
planning, sales & distribution management skills
- Good
negotiation skills
- Proven
record of sales & revenue targets being hit
- Strong
written and verbal communication skills (Portuguese and English).
- Relationship
building skills
- Strong
interpersonal skills
- Strong
financial analysis and interpretation skills
- Ability
to manage a team, and support staff (Team player).
- Result
driven
- Strong
project management and reporting skills.
- Strong
Commercial deal structuring skills.
- Strong
stock management skills.
- Strong
customer service background.
How to
Apply
This position is opened to Kenyan citizens only.
Position: Merchant Support
Administrator - MFS
Region: Nairobi
Reporting
to:Agency Administration Manager – Mobile Financial Services (MFS)
Range: R3
Department: Orange Money
Role Purpose: Reporting to the Agency Administration Manager – MFS, handling escalations from the Call Centre as well as daily MFS operations and processes.
Role Purpose: Reporting to the Agency Administration Manager – MFS, handling escalations from the Call Centre as well as daily MFS operations and processes.
The
Merchant Support Administrator – MFS will also be responsible for continued
monitoring of the performance of the distribution as well as managing the
processing of applications for the distribution channels.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Provide
support and analysis to aid the Distribution team to ensure they are
equipped to provide quality and efficient merchant management
- Develop
and maintain a database for merchants and Partners created on the mobile
money system or other data repository, as required.
- Troubleshoot
and escalate merchant issues like float, reconciliation, commission
issues; while taking action to resolve them. When required liaise
accordingly with Mobile Money Head of Distribution, Regional Managers,
Territory Managers, and/or Customer Service Frontline & Back Office
Managers.
- Manage
the channel recruitment process from receipt of the applications through
to handing over the creation of merchants in the system with the
Operations Team, inline with the Channel recruitment process
- Manage
the training calendar for the distribution team, notifying the team of
scheduled training and thereafter capturing and maintaining the training
database
- Manage
user account administration and provide all merchant administrators with
the necessary system information and signed off procedure guidelines.
- Complete
the necessary call/email/social media interaction in the system/tool and
document the merchants complaints, issues and subsequent solutions.
- Make
recommendations on policy and procedural changes to improve the Merchants
experience, customer experience, increase revenue and retention, and
decrease operating costs.
- Organize
and conduct trainings to different stake holders
- Prepare
reports and share it with the management
- Actively
participates in team meetings
- Forms
relevant functional relationships at all levels in the organization
- Works
according to Orange Moneys policies and procedures
- Makes
optimal service suppliers and authorities in own area of responsibility
- Undertake
the administration and of the distribution ensuring there is continual
communication between the operations department and the Distribution
department.
Academic
/ Professional Qualifications
- Degree
in Marketing, Business or equivalent.
- 2-4
years relevant experience ( in a sales and distribution and/or operations
role)
- Professional
Skills:
- Strong
Analytical skills – able to assess reports, identify issues, root cause,
and recommend solutions, expert spread sheet skills a distinct advantage
- Adept
in administration demonstrating a deep understanding in the adherence and
formation of processes
- Financial
Management – develop and manage budgets
- Team
player
- Presentation
and communication skills – superior, both written and oral.
Experience in report writing.
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
Position: Technical Support
Specialist - MFS
Region: Nairobi
Reporting
to:Technical Program Manager - MFS
Range: R2L
Department: IT & Networks
Role Purpose: Providers level 2 technical support for Telkom Mobile Financial Services systems.
Role Purpose: Providers level 2 technical support for Telkom Mobile Financial Services systems.
Key
Duties and Responsibilities
- Execute
operations and maintenance/housekeeping activities for the systems.
- Assist
in maintaining up to date technical operations and maintenance
documentation.
- Execute
service requests on behalf of end users.
- Log
and Update incident and problem tickets in a timely manner, ensuring that
status on major incidents is reported back to the service desk in
alignment with SLAs.
- Pro-actively
monitor systems alerts and logs in order to determine whether service
availability/performance is affected. This includes application level
alerts, database alerts and infrastructure alerts (e.g. storage
subsystem).
- Ensure
that system logs are rotated in a timely manner in order to free-up disk
space.
- Work
closely with the Data center teams to ensure backups and
infrastructure-level maintenance is performed.
- Contribute
to monthly service availability reports.
- Monitor
and plan for capacity and technology upgrades
Academic
/ Professional Qualifications
- Degree
or equivalent in telecommunications, IT or related field
- IT
Support background required
- ITIL
qualification desirable
- Telco
project management desirable in Billing/BSS domains
- Mobile
Money systems experience beneficial
- Linux
– good knowledge Redhat or other Linux O/S.
- Oracle
11/12 DBMS support experience, including SQL DDL and DML experience
- Nagios
IT Management Suite desirable.
Professional
Skills:
- Linux
– good knowledge Redhat or other Linux O/S.
- Oracle
11/12 DBMS support experience, including SQL DDL and DML experience
- Nagios
IT Management Suite
- Results
orientated
- Strong
communication skills
- Ability
to work in high-pressure support environment
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
Position: Risk & Compliance
Manager –
Mobile Financial Services (MFS)
Region: Nairobi
Reporting
to: Chief
Finance Officer
Range: R2U
Department: Finance
Role Purpose: Reporting to the Chief Finance Officer (CFO) and with strong ties to the MFS Business Unit, the Risk and Compliance Manager – MFS is responsible for setting, implementing and monitoring the company direction, policies, and procedures for risk management and compliance with regards to Applicable Financial Institution Laws and Regulations, Anti-Money Laundering (AML) Laws and Regulations, and Business Risk / Controls matrix management pertaining to MFS
Role Purpose: Reporting to the Chief Finance Officer (CFO) and with strong ties to the MFS Business Unit, the Risk and Compliance Manager – MFS is responsible for setting, implementing and monitoring the company direction, policies, and procedures for risk management and compliance with regards to Applicable Financial Institution Laws and Regulations, Anti-Money Laundering (AML) Laws and Regulations, and Business Risk / Controls matrix management pertaining to MFS
Key
Duties and Responsibilities
- Effectively
identify applicable Kenyan laws and regulations related to MFS
Institutions (including but not limited to Financial Laws) and ensure MFS
division is compliant where applicable;
- Oversee
and manage Money Laundering & Reporting as they pertain to the AML
Laws and Regulations of Kenya and company policies
- Fulfil
ethics and compliance obligations in terms of Company and Country Policy
and Procedures for Ethics, Privacy and Anti-Corruption, Money Laundering
and Terrorism (CMT)
- Coordinate
internal audit reviews and Central Bank inspections;
- Define
and maintain the strategic and tactical business risk/controls matrix for
MFS and provide regular updates to Management
- Oversee
the Fraud & Revenue Assurance function ensuring appropriate controls
and process are defined and maintained
- Ensure
all documentation relating to the above responsibilities is available for
both internal and Central Bank purposes
- Maintain
excellent relationships with Central Bank and other Financial Institutions
Compliance and Risk departments.
Academic
/ Professional Qualifications
- University
Degree or equivalent qualification in Finance
- ICA
Certificate in Anti Money Laundering, Accountant (CPA) K or Certified
Information Systems Auditor (CISA) would be an added advantage.
- At
least 3-5 years of experience in Compliance and Risk related activities,
preferably in a Financial Institution in Kenya
- Experience
in AML policies and procedures, and compliance with the laws and
regulations in Kenya
- Experience
of risk evaluation, internal controls implementation, compliance review
processes and Fraud & RA
Professional
Skills:
- Advanced
proficiency in MS OFFICE
- Strong
written and verbal communication skills
- Strong
Relationship building and Interpersonal skills
- Advanced
analytical abilities, business awareness and mobile money product
knowledge;
- Strong
Negotiation skills;
- Knowledge
of financial analysis and interpretation advantageous
- Knowledge
of AML international best practice and laws.
- Strong
Risk / Control focus and ability to apply laws, regulations and policies
appropriately to meet both the compliance obligations and business
objectives;
- Working
with minimum supervision.
- Ability
to manage a team, and support staff (Team player).
- Result
and deadline driven, with problem solving mindset
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
Position: AML Officer - MFS
Region: Nairobi
Reporting
to: Risk
& Compliance Manger - MFS
Range: R2L
Department: Finance
Role Purpose: Reporting to the Risk & Compliance Manager, the AML Officer - MFS will manage all processes pertaining to the monitoring and prevention of anti-money laundering (AML) and counter terrorist financing (CTF), as well as ensure the MFS division remains compliant with any and all applicable regulations.
Role Purpose: Reporting to the Risk & Compliance Manager, the AML Officer - MFS will manage all processes pertaining to the monitoring and prevention of anti-money laundering (AML) and counter terrorist financing (CTF), as well as ensure the MFS division remains compliant with any and all applicable regulations.
The
position will be responsible for the implementation of necessary controls, reporting
of incidences, and continuous improvement of internal processes and practices.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Identify
and implement AML & CTF compliance monitoring framework.
- Prepare
and submit AML & CTF compliance status reports as required and on a
regular basis.
- Coordinating
regulatory inspection and examinations while assisting in managing,
driving and supporting the initiative of AML framework.
- Maintain
and analysis AML and KYC compliance risk data collection with
recommendation to mitigate exposure.
- Implement
a comprehensive review process of sample transactions and any activities
within Orange Money to identify suspicious transactions and activity
systems.
- Design
management and regulatory reports highlighting suspicious transactions and
activities identified from review of sample transactions
- Report
incidents under anti-money laundering legislation to the Risk &
Compliance Manager.
- Lead
in the investigation and report finding to the Risk & Compliance
Manager.
- Coordinate
AML compliance projects with other departments so as to ensure alignment
and that issues are regularly discussed
- Identification
of weakness in the system and improvement opportunities
- Clearance
of money laundering threats and fraud against the Company
- Manage
sanction and PEP screening
- Develop
and maintain AML training program across operational functions
- Identify
and assess the compliance risk associated with the company’s current and
future business activities including new products and services and new
business relationships
- Carry-out
research strategies as required in relation to fraud threats, risk and
safety.
Academic
/ Professional Qualifications
- Degree
in Business Information Systems, finance other relevant field (or
equivalent).
- ICA
Certificate in Anti Money Laundering.
- At
least 5 years proven experience of which 4 years should be in AML and/or
compliance in a financial institution or similar organizations;
- Compliance
Analyst and Risk Assessment Certification is an added advantage.
- Solid
knowledge of money laundering techniques, legislation and regulations.
Professional
Skills:
- Analytical
thinker with strong data analysis skills
- Knowledge
in the telecommunications area is advantageous, but not essential.
- Knowledge
of techniques to identify terrorist financing indicators.
- Ms.
Excel - Expert
- High
level of personal integrity
How to
Apply
This position is opened to Kenyan citizens only.
This position is opened to Kenyan citizens only.
If you
fit the required profile, please apply highlighting how your qualifications,
experience and career aspirations match the requirements for this
position.
Application should be sent by latest 22nd July 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply
through recruitment@orange-tkl.co.ke and quote the job title in the subject
field.
Only
shortlisted candidates will be contacted.