Job
Title: Client
Relationship Representative
Direct
Manager: Team Leader
Purpose
of the Role:
As the
first line customer liaison, the primary role is to:-
a. To
increase customer retention through renewals
b. To
increase the average number of policies per client through cross-selling
Principle
Duties and Responsibilities:
- Contact
clients and confirm receipt of renewal notices received before renewal
date in line with script
- Confirm
client information and update on Premia.
- Propose
premium financing options to client in line with Company policy for late
renewals and recoveries.
- Cross
sell and/or up sell insurance products to clients who have renewed
policies in line with cross selling script.
- Record
information on reason for non-renewal or complaints
- Flag
follow ups and book appointments with clients
- Send
product information and/or proposal form to clients via email.
- Advise
clients on premium payment options
- Send
mail shot/email broadcast
- Perform
investigation on general queries, complaints and follow up with other
supporting departments
- Actively
participate in process improvement meetings as required
- Prepare
daily end shift reports
Qualifications: A degree from a
recognised tertiary institution or diploma from College of Insurance
Experience:
- Minimum
of six (06) months experience in client relationship/customer
service
- Experience
in the insurance industry is Mandatory
- Certificate
of Good Conduct is a prerequisite
Skills
and Competencies / Levels
- Fluent
in the English Language (must be well spoken)
- Good
IT literacy skills
- Excellent
communication skills - verbal and written
- Service
oriented mindset with a high degree of maturity
- Ability
to remain composed while handling stressful situations
- Organized
and meticulous in carrying out duties
- Maintains
a high level of integrity and observes confidentiality of client
data.
- Team
player with pleasant disposition
- Well
presented and tactful
- Numerate
and quick thinker
- Ability
to multi-task
Interested
and Qualified candidates should send their resumes to
hroperations.recruitment@gmail.com clearly indicating the position on the
subject line.
All
applications should reach us by 15th July 2016.
