International
Medical Corps (IMC) is a global, humanitarian, non profit organization
dedicated to saving lives and relieving suffering through health care training
and relief and development programs.
Established
in 1984 by volunteer doctors and nurses, International Medical Corps - Somalia
is a private, voluntary, nonpolitical, nonsectarian organization.
By
offering training and health care to local populations and medical and
nutrition assistance to people at highest risk, and with the flexibility to
respond rapidly to emergency situations, International Medical Corps – Somalia
rehabilitates devastated health care systems and helps bring them back to
self-reliance.
Job
Title: IT
Assistant
Location
of Position: Nairobi,
Kenya, with possible travel to Somalia
Job
Summary: Provide
day-to-day end IT support to the International Medical Corps Kenya, Somalia and
EARO offices.
Other
tasks besides end user support are routine maintenance and infrastructure
support.
Key Responsibilities:
End
User Support
- Attend
and resolve issues reported through the helpdesk system or E-mail.
- log
all help desk interactions
- Diagnosing
hardware and software problems
- On-call
when needed
Routine
Maintenance
- Installing/configuring
new computers/telephone headsets
- Repairing/upgrading
PC hardware, software, scanners and printers
- Maintaining
inventory of equipment and supplies (cables, adapters, etc.)
- Undertake
the day to day operation of backup systems including rotation of backup
tapes.
- Supervise
routine preventative maintenance on IT systems
Infrastructure
Support
- Building
and installing cables
- Running
plant cabling
- Researching,
learning, and evaluating new software
- Documenting
systems
Other
Tasks
- Maintaining
inventory of equipment and supplies (cables, adapters, etc.)
- Perform
daily backups on identified IMC resources and submit the reports to
supervisor
- prepare
activity reports
- Identify
and escalate situations requiring urgent attention
- Maintaining
and control antivirus/antimalware/antispyware processes
- Stay
current with system information, changes and updates
Knowledge,
Skills and Abilities Requirement
A.
Knowledge
- Bachelor’s
degree in IT/computer Science
- Minimum
three years hands on experience
- Knowledge
of backup and disaster recovery solutions
- Overall
knowledge of software and hardware firewalls
- Knowledge
of Microsoft Exchange Server 2007/2010
- Working
knowledge of windows server platform
- Basic
network troubleshooting skills
B.
Skills and Abilities
- Ability
to work under pressure with minimal supervision
- Good
Communication skills using speech and writing
- Ability
to work in a multicultural environment.
C.
Required Behavioural Competencies
- Spirit
of service and Integrity
- Principled
Stewardship
- Interested
in Learning and innovation
Key
Working Relationships:
Internal:
- Global
HQ Information IT Support, Somalia/Kenya- Finance office(s), Regional
office and Logistics/Procurement Office, other staff as users
External
- Internet
service providers
- IT
Contractors
- IT
Vendors
How to
Apply:
IMC is inviting qualified candidates who meet the above requirements to send cover letter and CV to the following email address: somaliajobs@InternationalMedicalCorps.org.
Please
indicate the APPLICATION FOR IT ASSISTANT in the email subject line
clearly.
Deadline
for applications: 2nd June 2016.
Only
shortlisted applicants will be contacted for interview.
International Medical Corps is an equal opportunities employer
