Marie
Stopes Kenya
Job
Title: Quality
Assurance Advisor
Location: Nairobi, Kisumu,
Mombasa
Reporting
to: Deputy
Director QAM
Probationary
Period: 3
Months
Purpose: The key responsibility
of the QAA is to work closely with the Quality Assurance manager to achieve,
maintain and improve the quality management system.
Marie
Stopes Kenya is an NGO registered in Kenya. We are affiliated to Mariestopes
International. Together we deliver quality sexual and reproductive health
care and family planning to millions of the world's poorest and most vulnerable
women.
We
want to make sure that women have a choice when it comes to having children and
that death by unsafe abortion is reduced.
The primary responsibility of this role is to further our Goal: The Prevention of Unwanted Births and its mission of ensuring the individual’s right to: Children by Choice Not Chance
mission driven customer focused results orientated pioneering sustainable people centered
Summary of responsibilities
1.
Delivering clinical quality excellence across channels
2.
Carrying out medical audits
3.
Strengthening, management and referral of complication including
incident reporting and investigation
Key Responsibilities and Measures
Delivering
clinical quality excellence across channels
- Tracking
of clinical standards and across channels
- Work
with and involves other team members to maintain clinical standards.
Measure
- Client
satisfaction report
Carrying out medical audits
- Ensuring
that clinical audits are undertaken by a process of continual monitoring
- Liaising
with Marie Stopes international and ensure that external audits are
undertaken
- Ensures
that audits results are produced quarterly
- Follow
up action points after the audits
Measures
- Audit
reports
- MAT
meeting
Strengthening, management and referral of complication including
incident reporting and investigation
- Strengthening
incident reporting and analysis across channels while creating a no blame
culture
- Ensure
that non punitive reporting policy and sending to every clinic
- Ensure
proper communication and explanation to client, family and referral
hospital and support of the client and teams when serious incidents
occur.
Measures
- Incident
reports
- Feedback
Skills and Experience
Qualifications:
Qualifications:
- A
degree preferably in clinical area: Bachelor Science Nursing, Bachelor
Science Clinical Medicine
- or
Diploma in Clinical Medicine, Diploma in Nursing.
- A
Master’s degree in a related Clinical field will be an added advantage.
- An
experienced Trainer
Experience:
- Over
3 years’ experience in clinical supervision and training.
Skills:
- Ability
to remain calm under pressure and to respond positively to frequent changes
to plans (essential).
- A
high standard of written/spoken English.
- Excellent
interpersonal and communication skills (verbally and in writing),
including ability to work effectively in a multi-cultural team, build
relationships throughout and at all levels in the organisation and
communicate effectively to a wide-ranging audience.
- Ability
to act in a conciliatory and conflict-averse manner, but also to be
assertive when the situation requires it.
- Demonstrated
team player.
- Excellent
organisational and time management skills.
- Ability
to multi-task, prioritise effectively and meet changing or multiple
demands and deadlines.
- Demonstrated
high attention to detail and ability to follow through tasks to
completion.
- Ability
to work without close supervision and show initiative.
- Demonstrated
ability to maintain confidentiality of information.
- Advanced
computer skills.
Attitude / Motivation:
Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
There
are 13 key behaviours that MSI encourages in all employees and they are defined
below:
Initiative
Initiative
- Thinking
ahead and taking action to make the most of opportunities by finding the
optimum solution
Innovative
- Thinking
creatively and outside of the box so that ideas generated create a
positive outcome
Effective Communication
- Communicating
through active listening and good questioning techniques, using
appropriate body language, ensuring information is clear and concise.
Responsive
- Being
responsive to changing priorities and demands
Working Efficiently
- Planning,
prioritising and organising work to ensure work is accurate and deadlines
are met
Sharing Information
- Sharing
information and knowledge whilst maintaining confidentiality
Focus on Learning
- Taking
responsibility for keeping knowledge and skills updated and for seeking
opportunities to develop further
Commitment
- Awareness
and understanding of goals, vision and values and how your role impacts on
this and going the extra mile to meet role requirements
Driven
- Drive
and determination to deliver results
Accountable
- Taking
responsibility for appropriate decisions that you make, and the actions
and behaviour you demonstrate
Embracing Change
- Openness
to embracing change within the organisation and being able to adjust
plans/activities accordingly
Motivated
- Motivation
towards achieving quality results to maximise potential
Team Player
- Working
as part of a team by being supportive, flexible and showing respect for
each other
Job Title: Training Manager
Location: Nairobi
Reporting to: DQAM
Probationary Period: 3 Months
Purpose: Responsible for creating and implementing training
programs and overseeing the development of careers. Sets performance metrics,
evaluates productivity, and helps workers create long-term career plans within
an organization.
Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International.
Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International.
Together we deliver quality sexual
and reproductive health care and family planning to millions of the world's
poorest and most vulnerable women.
We want to make sure that women have
a choice when it comes to having children and that death by unsafe abortion is
reduced.
The primary responsibility of this role
is to further our Goal: The Prevention of Unwanted Births and its mission of
ensuring the individual’s right to: Children By Choice Not Chance
mission driven customer focused results orientated pioneering Sustainable people centered
Key Responsibilities
mission driven customer focused results orientated pioneering Sustainable people centered
Key Responsibilities
1.
Lead identification and
Prioritisation of Training Needs across all channels.
2.
Lead the preparation of Clinical
Training Plans for all channels
3.
To ensure that the training standards
maintained are equivalent and within the framework of the MSI and government
standards
4.
Provide leadership to coordination to
MSK Training Centre and team of MSK Trainers across the channels.
Measures
1.
Consolidated Training plans.
2.
Relevant training Curricula and
guidelines.
3.
Training Event schedules for ITC and
channels
4.
Training reports
Key Responsibilities and Measures
Lead identification and
Prioritisation of Training Needs
- Develop and put in place tools for assessing
needs for training of team members.
- Constantly review and simplify the training
needs assessment tool to make more user friendly across all channels.
- Coordinate the assessment and prioritization
of training needs across all MSK channels.
- Ensure that MSK has relevant continuous
training programs for team members including refresher
programs.
Measures
- TNA tools
- TNA analysis Reports
- TNA-Based Training schedules
Lead the preparation of Clinical
Training Plans for all channels
- Reviews and consolidates the agreed training
plans complete with costing across channels.
- Leads the preparation of induction/orientation
sessions for new team members
- Leads the preparation of training materials
for testing, training and for evaluating the training events during
training.
- Leads the planning and supports the conducting
of effective training events of team members as required
- Prepares, implements and monitors the training
budget within the QAM department.
- Ensures that every training event is
evaluated, analysed and feedback given to participants immediately during
trainings.
- Support the development of the departmental
business plan including team training requirement
Measures
- Training Plans
- Induction Reports
- Training Reports
- Budget Reports
Training standards maintained are
equivalent & within the framework of the MSI and government standards
- Identify and put in place the training
guidelines and curricula required for all trainings.
- Identify and Prioritise needs for training
curricula reviews for the specific skill trainings.
- Supports and follow-up on the mentorship and
on-job trainings by constantly analysing reports on the same.
- Ensure that every channel conducts continuing
medical education trainings for team members and feedback given.
- Develop and maintain and effective training
database for the organisation including trainings, trainees, trainers,
dates and training areas.
Measures
- Training guidelines and curricula
- Curricula review reports
- Metorship, OJT reports
- CME Reports
- Training database
Leadership to coordination of MSK
Training Centre and a team of MSK Trainers across the channels.
- Provides leadership to the training centre
coordinator and team members at the centre.
- Provide support to organisations with
classroom training, demonstrations, on-the-job training, meetings,
conferences, and workshops.
- Build support and provide solid functional
work relationships with organisations to enhance effective training at the
centre.
- Supports the coordination of all the training
events at the international training centre.
Skills and Experience
Qualifications:
Qualifications:
- A degree preferably in clinical area: Bachelor
Science Nursing, Bachelor Science Clinical Medicine, Bachelor in Medicine
and Surgery.
- or Diploma in Clinical Medicine, Diploma in
Nursing.
- A Master’s degree in a related Clinical field
would be an added advantage.
- An experienced Trainer
Experience:
- Over 5 years’ experience in Clinical Training
- 3 years’ experience at managerial level.
Skills:
Ensure the following skills are
adhered to by all trainers
- Know what the learning outcomes are that you
want the learners to achieve for every sentence, phrase, exercise, session
and period of learning.
- Is able to set sensory-based indicators which
tell them when the learners are achieving the planned learning outcomes,
or not.
- Should constantly focus on the learners, in
order to achieve consistent outcomes.
- They enable the learners to generate
self-motivation for the learning and provide clear input explaining the
subject being covered and how to apply it.
- They have the ability to deliver training and
be aware of their own performance, tracking the responses from the
learners and then assessing these responses in order to generate
improvements to future sessions
Attitude/ Motivation
Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
There are 13 key behaviours that MSI
encourages in all employees and they are defined below:
Initiative
Initiative
- Thinking ahead and taking action to make the
most of opportunities by finding the optimum solution
Innovative
- Thinking creatively and outside of the box so
that ideas generated create a positive outcome
Effective Communication
- Communicating through active listening and
good questioning techniques, using appropriate body language, ensuring
information is clear and concise.
Responsive
- Being responsive to changing priorities and
demands
Working Efficiently
- Planning, prioritising and organising work to
ensure work is accurate and deadlines are met
Sharing Information
- Sharing information and knowledge whilst
maintaining confidentiality
Focus on Learning
- Taking responsibility for keeping knowledge
and skills updated and for seeking opportunities to develop further
Commitment
- Awareness and understanding of goals, vision
and values and how your role impacts on this and going the extra mile to
meet role requirements
Driven
- Drive and determination to deliver results
Accountable
- Taking responsibility for appropriate
decisions that you make, and the actions and behaviour you demonstrate
Embracing Change
- Openness to embracing change within the
organisation and being able to adjust plans/activities accordingly
Motivated
- Motivation towards achieving quality results
to maximise potential
Team Player
- Working as part of a team by being supportive,
flexible and showing respect for each other.
How to Apply
Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: info@sheerlogic.co.ke on or before 13th April 2016.
Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: info@sheerlogic.co.ke on or before 13th April 2016.
Only shortlisted candidates will be contacted
NB: Please clearly indicate in the subject line as “Training Manager ”