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Account Manager Job in Nairobi, Kenya

Account Manager
Duties And Responsibilities
  • Provide client support services in accurate and timely fashion.
  • Maintain high level of professionalism and competence in every client interaction.
  • Build positive and productive relationships with clients.
  • Make frequent client calls and visits to strengthen client relationships.
  • Analyze and resolve service issues promptly.
  • Inform management about complex client issues and resolutions.
  • Maintain client focused working environment for team.
  • Work in compliance with company policies and procedures.
  • Identify and develop new business opportunities with client contacts.
  • Utilize effective problem solving and time management skills in client service operations.
  • Assist in risk assessment and mitigation activities.
  • Develop process improvements to enhance service efficiency and effectiveness.
  • Provide assistance to less experienced staffs when needed.
  • Attend educational trainings and workshops for professional growth.
  • Provide support in new product development and enhancement activities.
  • Business degree/Diploma certificate with specialization in Administration/ Office Management/Sales and marketing/customer service or related field
  • Minimum of 1 year and above working experience
  • Excellent communication skills both written and oral
  • Keen attention to detail, ability to exercise initiative, and work independently
  • An ability to work to tight deadlines
  • Loyalty and a high level of confidentiality
  • Proven experience in customer service
  • Team player
How to Apply:

Kindly send your CV to clearly indicating ACCOUNT MANAGER on the subject by 6th May 2016.

Do not attach any certificates

Only shortlisted candidates will be conducted

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