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Customer Service Representative Job in Kenya

Job Title: Customer Service Representative 
 
Job Ref: 186/12/15
 
No. of positions: 1
 
Ladies are encouraged to apply.
 
Our client, Auto store and garage is one of the largest garage and stores in the country and uniquely committed to its employees. 

Our client is currently on the outlook for a talented Customer Service Representative support to both internal and external customers. 

Duties and Responsibilities
  • Increase customer retention by contacting customers in for the following but not limited; service and purchase experience, service appointment confirmation, contacting non returning customers.
  • Updating customer contact information as new information becomes available.
  • Alert service department if changes are made.
  • Answer inbound calls from customers promptly and professionally regarding anything.
  •  Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
Requirements
  • Exceptional phone etiquette
  • Excellent listening skills
  • Customer service skills
  • Positive attitude
  • Commitment to delivering high level of customer service
  • Excellence grooming standards.
  • Ability to work on your own or as a team.
  • Minimum 1 year sales and customer service experience.
  • Good communication skills.
  • Certificate in sales and marketing.
How to Apply
 
Interested candidates who meet the above criteria should submit their CV online application on or before 14th December, 2015 athttp://goo.gl/T8sryH

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