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Credit Collections and Recovery Officer Career in Kenya

Our Client is currently recruiting a Credit Collections and Recovery Officer

Job Summary:
 Working closely with the Risk Manager, he /she will ensure compliance with internal credit policies and procedures.

The Job holder will ensure that ALL approved and disbursed loans are fully repaid as stipulated in the terms and conditions to prevent loss to the institution due to prompt non-repayment.

Key Responsibilities

  • Ensure one day arrears management for all disbursed loans.
  • Record and maintain a track of all the recovery progress for all loans in arrears.
  • Prepare weekly arrears reports for all the branches and follow with them to ensure full repayment.
  • Prepare demand letters and ensure that they are forwarded to the defaulting customers.
  • Prepare debt collection instructions to external service providers to facilitate recover as per the debt recovery guidelines.
  • Prepare reports and make recommendations on bad debts to be written-off to the management for approval.
  • Processes and maintain an updated register on loan related insurance claims and ensure prompt reimbursement.
  • Monitor debt collection response cycles and contacts as well as credit control performance.
  • Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels.
  • Report and monitor all risks associated with debt recovery.
  • Generate compliance reports for use in decision making and performance appraisals.
  • Perform any other duties within the scope of this position.
Qualifications & Experience
  • Business degree
  • 2 years’ experience in credit and debt collection.
  • Knowledge in credit management is an obvious advantage
  • Proficiency in IT and T24 skills
  • Capacity and willingness to work for long hours and within strict deadlines.

If you feel you fit the above role, please send your CV only quoting the job title on the email subject to

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