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Call Center Agents Jobs in Nairobi, Kenya

Busara Center for Behavioral Economics

Pesa Zetu Project

Job Title:
 Call Center Agents
Deadline to Apply: 26th October 2015
Start Date: 2nd November 2015
Location: Nairobi

Eligibility: Open to local Kenyan hires only

Busara Center for Behavioral Economics is a research organization that seeks to improve the understanding of how people living in poverty make decisions and to leverage that knowledge to produce better social outcomes. 

It enables researchers to conduct rigorous laboratory-based studies in behavioral economics in a developing country and applying the outcomes of research to real-world problems.

About the Project:
 Busara is carrying out research on a mobile peer to peer lending platform that seeks to enable financing at the base of the Kenyan pyramid by the Kenyan base of the pyramid, the platform will act as a market place for Kenyans (or groups of Kenyans) to lend and borrow from each other. 

The Call Center Agents will be tasked will handling customer service under the prescribed protocol.

Key Requirements:

  • Courteous, patient and a good listener
  • Excellent oral and written communication skills in English and Kiswahili
  • Basic computer knowledge and skills (mandatory)
  • Excellent communication, individual and interpersonal skills
  • Ability to explain detailed instructions articulately and clearly
  • Degree or diploma graduate in sales/marketing, human resource or any other related course
  • Previous experience in data entry and management
  • Previous experience in customer service is an added advantage
  • Passionate and dedicated to customer satisfaction
General Duties
  • Handle communication with customers (via call/ sms)
  • Responding to customer concerns in accordance to established procedure
  • Organize information from customer relations
  • Compile customer information
  • Providing daily reports to supervisor
  • Complete other tasks required for the project or assigned by the Supervisor
Duration: Successful applicants will be hired for 3-4 weeks on a casual basis.

To apply, please submit your CV and cover letter to and ensure that the subject line reads: “Call Center Agents: REF NO: BU-2015-10-21”. 

Only online applications shall be considered

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