We are a Star rated Hotel looking to
hire a Receptionist.
The purpose of the Job is to deliver
friendly, efficient customer service in order to create a warm and welcoming
atmosphere for the guests; to ensure they experience maximum comfort and
satisfaction, with the key aim of retaining and attracting new customers.
Duties & Responsibilities- Receive guests to the hotel by greeting them
warmly, and attending to their inquiries and also answering inquires over
the phone.
- Monitors and ensures that all reservations are
input into the system promptly and accurately.
- Monitors and reviews regularly the room and
rates availability, hotel status, close-out dates and overbooking
situation.
- Extends full cooperation within and between
other departments.
- Builds good relationships and rapport with
guests to make them feel comfortable.
- Assist in dealing with customer complaints in
an effective and courteous manner,
- providing or seeking solutions as quickly as
possible to protect the image of the hotel.
- Informs / calls the attention of the manager
for situations like: overbooking, system failure and other critical cases.
- Observes and Maintains Reservations and Rooms
& Guest Services systems, procedures, company standards and policies.
- Assists in keeping the hotel reception area
clean and tidy at all times
- Assists in Rooms & Guest Services
functions as needed.
- To report any maintenance, breakage or
cleanliness problems to the relevant manager.
- Regularly updates data system for contracts,
rates and agreements, guest/client information and other important
information.
- Maintains accurate records of data essential
to future business plans.
- Generates monthly reports required by the
management and owners.
- Is familiar with the emergency procedures of
the hotel.
- Knowledgeable in hotel and guest room
facilities/services.
- Observes and ensures that proper telephone
manners are maintained at all times.
- Monitors and coordinates group reservation
activities with the relevant departments.
- Follows up tentative bookings and updates
reservation status.
- Reviews no-show and cancelled reservations and
processes charges according to the hotel’s policy.
- Any other duty assigned.
Desired Qualifications & Skills
- Diploma in Hotel and Catering Management/
Front Office and Hotel Reservations/ Receptionist Techniques or its
equivalent.
- At least 2 years relevant experience in a
similar capacity preferably in a 5 star hotel.
- Exhibit excellent knowledge of customer
service.
- Proficiency in English (verbal & written),
is essential.
- Courteous and friendly attitude
- Be helpful and go out of your way to help
customers
- Possess professional disposition with
excellent communication and interpersonal skills.
Qualified candidates to forward their
Resumes to cvs@careerdirections.co.ke