Job Vacancy: Customer Service Officer
Location: Nairobi
Location: Nairobi
Reporting to: Branch Service & Operations Supervisor
Job Purpose: The position will ensure excellent customer service, high levels of professionalism, accuracy and prompt service delivery within the banking operations.
The successive candidate will be part
of the Bank’s Branch Service & Operations team and will contribute to the
Bank’s mandate of positively transforming enterprises and communities through
provision of quality products and services that are responsive to their
financial needs.
The Core Values: mission driven, customer focused, results
orientated and pioneering
The role will involve the following
responsibilities:
- Customer service: Ensure high standards of
customer service ensuring all customer queries are handled appropriately.
- Ensure compliance to the Bank’s policies and
Procedures on Account Opening.
- Ensure all accounts opened have complete and
correct documentation.
- Ensure high standards of Customer Service are
maintained as the first contact person between the Bank and potential
customers.
- Investigate and respond to all customer
enquiries promptly. Maintaining regular internal (to staff) and external
(to customers) communication on Customer Service matters.
- Marketing new products.
- Ensure strong adherence to anti money
laundering (AML) and know your customer (KYC) policy guidelines.
- Handle customer relations
- Ensuring availability of marketing materials
in the branch
- Daily and monthly report preparation
- Carrying out customer and product related
document processing
Job Specification
The candidate should have the
following minimum qualifications:
- Professional qualifications preferably
Bachelor degree in Business, Finance, accounting or related field.
- Minimum 2 years of experience, preferably in
banking or retail services
- Basic mathematics, business acumen and
analytical skills
Key Competences
- Good interpersonal skills with excellent customer
service.
- Ability to communicate effectively.
- A team player.
- Willing to learn, a fast learner preferred.
- Ability to work independently.
How to Apply
If you believe your career objectives
match this exciting position, please forward your application and detailed C.V
stating your current position, remuneration, contact details by 30th September
2015 to the
Sheer Logic Management
Consultants
E- Mail:
sheerlogictalentsourcing1@gmail.com
Only shortlisted candidates will be contacted
NB: Please clearly indicate on the subject line as ‘Customer Service Officer’
Our client is an equal opportunity Employer
