Job Title: Customer Service Assistant
Job Purpose: Customer service executive is supposed to formulate
resolution and respond in a timely and accurate manner, with the aim of
providing excellent customer services and establish the expectations.
Will network with all groups and
departments involved in customer orders, processing and support.
Key Responsibilities
Key Responsibilities
- Maintain Customer focus at all times and
respond to customers’ enquiries (e-mails phone and face to face)
- Work within agreed service levels, striving to
exceed customer expectations wherever possible.
- Exceed productivity standards; such as overall
accuracy; maintaining Service Level of Agreement; backlog management of departmental
and individual markets and maintaining daily statistic
- Take ownership of queries and proactively
follow through to resolution.
- Ensure all customers’ queries are investigated
and resolved, escalating issues if appropriate, to the Customer Service
Manager
- Assist the Customer Service Manager and
management with any special projects assigned and provide backup to team
manager when necessary.
- Maintain advanced working knowledge of all
customer service processes for different market segments and communicate
discrepancies/ issues to team manager when necessary
- Mentoring and developing new staff to meet
customer service requirements.
- Maintain professional working relationship
with internal and external customers, customer service management and
colleagues
- Supports decisions made by Management and
conveys positively to team members and other C/S locations.
- Report workload statistics as required.
- Work effectively as part of a team to achieve
individual, team and departmental objectives, sharing knowledge and skills
as appropriate.
Application Process:
Interested candidates are invited to
strictly email their cover letter and CV, clearly detailing their current
remuneration and expectations to apply@hrmconnection.com before end of
day 24th April 2015
Only short listed candidates will be
contacted
