Title / Position: HR & Administration Manager
Location: Nairobi
Business unit: Samasource Impact Sourcing Center
Employment type: Full time
Location: Nairobi
Business unit: Samasource Impact Sourcing Center
Employment type: Full time
We build technology that helps
leverage the brain power of the poor so they can lift themselves out of poverty
by providing valuable services to companies around the world.
Our technology platform takes large
data projects for leading enterprise clients like LinkedIn and Google, and
breaks them into smaller tasks called “microwork” which are completed by our
workers.
Job Description: Samasource is launching its first owned and
operated impact sourcing center, Samasource Impact Sourcing Center (the
“Center”), and is seeking a seasoned HR & Administration professional who
lead the design and execution of of HR policies/procedures, talent management
and development, and administrative support functions.
In this role he/she will work with
the Center management to develop and implement HR plans and solutions that
achieve strategic business initiatives and deliver results.
The work includes, but is not limited
to, growing workforce competencies, providing change leadership, talent
management / succession planning, recruiting, and supporting day-to-day
operations as well as on-going process improvement.
On an operational level, this
position will be responsible for supervising staff; and planning, organizing,
and implementing administrative systems.
Responsibilities:
Responsibilities:
- Partner with Center Management on workforce
planning, succession planning, and skills assessment
- Design and execute an efficient and effective
recruitment process which employs highly motivated and capable staff,
while supporting the fluid capacity and capability requirements of the
organization
- Plan, manage and provide continuous
improvement to both annual and mid-year processes which focus on
performance management and talent development
- Partner with managers to retain, motivate, and
mentor employees to support career development
- Foster a culture of collaboration and
execution through participation and consultation with employees and
management to ensure continuity of productive working relationships across
the organization
- Review and analyze business unit data to
identify trends and recommend solutions to improve performance, retention,
and employee experience
- Oversee planning and development of incentive
programs, salary scales, promotions, job re-leveling.
- Testing and building a robust incentive
program will be critical to achieve certain client SLAs.
- Monitor and analyze employee performance and
satisfaction, conduct analyses for issues identified, and develop and
implement recommendations for improvement
- Design, implement, and monitor corporate
policies and procedures with a keen focus on continuous improvement
- Administer occupational health, staff safety,
and wellness programs
- Mediate all types of employee relations issues
ensuring a balance in representing all parties interests
- Represent organization at personnel-related
hearings and investigations. Ensure effective implementation of the
disciplinary and grievance procedures, as applicable
- Maintain HR and labor law knowledge by
tracking changes in Kenyan law and participating in forums that support
knowledge transfer of best practices
Desired Skills, Qualifications and
Experience:
- Degree in Humanities, Sociology or a related
field
- Diploma or higher Diploma in Human Resources
- 5+ years of experience and currently working
in a Managerial HR / Senior Managerial HR level
- Proficiency in using the Microsoft Office
suite
- Experience in the development and
administration of HR compensation plans
- Ability to analyze organization and individual
needs and develop plans to meet them
- Experience with assessing talent management,
executing performance management systems, and executing staff development
plans
- Ability to prioritize tasks and to organize
workload to assure that short timelines are met while having frequent
interruptions.
- Ability to influence and partner with
different levels of the organization to build and maintain a positive work
environment
- Strong business and HR acumen, including
strong problem solving skills, critical thinking, and self-initiative
- Demonstrated ability to coach, mentor, and
support direct reports and employees
- Excellent written, verbal communication,
interpersonal skills; high quality document and report preparation
- Experience working in BPO operations
- Experience working with people from
disadvantaged backgrounds
- At ease in a fast-paced, entrepreneurial
environment
- Ability to plan and manage complex
administrative activities and processes
- Strong grasp of Kenyan labor and employment
laws
Interested candidates should apply
through our website:http://samasource.theresumator.com/apply/pa73hd/Human-Resource-Administration-Manager.html