Position: Field Supervisor / Field Coordinator
Location: Nairobi, Meru, Kisumu, Nyeri, Mombasa, Nakuru, Eldoret
Industry: Research
Location: Nairobi, Meru, Kisumu, Nyeri, Mombasa, Nakuru, Eldoret
Industry: Research
Key Responsibilities:
·
To recruit, train, supervise,
motivate, and where necessary re-train, sufficient personnel to meet the
company’s survey needs and to allow for interviewer unavailability.
·
To train Interviewers to company
standards as per training agenda and manuals.
·
All staff reporting to this position
understands the company Code of Conduct, Field Standards and Policies,
including confidentiality and security requirements.
·
To liaise with the Field Manager
regarding project queries, feedback, enhancements to ensure all projects are
processed with the agreed specifications and timeframe.
·
To ensure all personnel assigned to a
project are fully briefed in terms of the project questionnaire, survey method,
and timelines.
·
Any discrepancies in validations,
respondent selection, observations are actioned. This may require
re-training, which must be documented and future work monitored.
·
To ensure Field interviewing starts
and finishes on time, is scheduled to meet the despatch schedules and is
carried out within the standard hours of interviewing
·
To forward daily or as agreed an
update of the interviews/ quotas completed.
·
Ensure Interviewers receive feedback
on the standard of their work and to monitor subsequent work to ensure feedback
issues are resolved.
·
To ensure staff welfare, interviewers
should have the opportunity to take their required breaks.
·
Ensure timesheets, claims, expenses
are checked, authorised and forwarded for processing.
Key Qualifications
·
A sound knowledge of the interviewing
process.
·
Experience in staff supervision.
·
Degree/ Diploma in Market Research or
any related field.
·
Must have a minimum of 2 years
working experience in the field
·
Well organised and able to meet
deadlines.
·
Computer literacy and accurate
keyboard skills
·
Good command of the English and local
language (verbal and written)
To apply, send your CV and cover
letter to cvs@flexi-personnel.com before Monday 16th February, 2015.
Clearly indicate the position applied
for and the minimum salary expectation on the subject line and your location.