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Customer Service Executive Job Vacancy in Kenya

Our client a key player in the FMCGs industry is seeking to recruit Customer Service Executive
Key Responsibilities

  • Adhere to the systems, policies and procedures
  • Participate in conducting internal analysis of the department by providing data related to
  • Partners’ sales performance.
  • Collect external environment data related to market, competition etc on the basis of agreed framework.
  • Conduct competitor study to gather competitor information and their activities.
  • Meet potential clients and inform those regarding products.
  • Ensure clients have updated price list whenever prices are revised.
  • Prepare sales report and share it with the Commercial Team on a weekly basis.
  • Take feedback from client on brand awareness, competitors, service quality, etc.
  • Collect orders from client.
  • Ensure timely payment collection form the customers.
  • Find out reasons in case of lost order or in case a customer cancels and discontinues partnership.
  • Coordinate with brand manager/Area Managers for marketing and promotional activities to be done for Channel Partners.
  • Ensure that the stock is available at all shelves at customer site.
  • Ensure proper replenishment of clients stock by keeping updates of stock position.
  • Discuss client complaints and issues with Team Head and resolve the issues.
  • Ensure performance of team including visual merchandisers and key accounts manager are appropriate to achieve company sales targets.
  • Manage performance of the Channel Champion/Trade Partner team by monitoring their sales performance.
Minimum Qualifications
  • Degree business discipline
  • A sales and Marketing/ Customer Care or front office Professional training is an added advantage
  • 3-5 years Experience in Customer Service,
  • Product Knowledge in FCMG is required

Qualified candidates should send in CVs to CC on or before midday of Tuesday 30th December 2014

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