Our client currently
requires Help Desk Engineers to work in resolving customers computer and internet
related problems via telephone, email and chat.
Job Requirements:
- Must
have excellent Telephone skills
- Must
have excellent written communication skills and a high level of
comprehension.
- Must
have understanding of POP3/SMTP/FTP/HTTP protocols.
- Must
have understanding of DNS and domain name registration.
- Must have
understanding of the Internet and how it functions.
- Must
have understanding of WiFi and connectivity with phones, tablets, PCs,
MACs and other devices.
- Must
have knowledge of Windows and applications commonly used on home
computers.
- Must
have knowledge of Apple MAC computers and applications.
- Must
have knowledge of mobile devices (phones and tablets) email and wifi
setup.
- Must
have knowledge of VoIP and how it functions.
- Must
have the ability to learn about new communication technologies as
required.
- Must
have up-to-date technical knowledge.
- Must
have good analytical and problem solving skills.
- Must
keep good accurate records and have excellent time keeping management.
- Degree
in related technical field.
If you feel you fit
the above role ,please send your CV only quoting the job title on the email
subject to jobs@alternatedoors.co.ke
N.B: We do not charge
any fee for receiving your CV in our database nor for interviewing.
Only candidates
short-listed for interview will be contacted.
For unsolicited applications,
please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to
Friday- 3pm- 5.30pm ONLY.