Help Desk Jobs in Kenya – Engineers

Our client currently requires Help Desk Engineers to work in resolving  customers computer and internet related problems via telephone, email and chat. 

Job Requirements:


  • Must have excellent Telephone skills 
  • Must have excellent written communication skills and a high level of comprehension.
  • Must have understanding of POP3/SMTP/FTP/HTTP protocols.
  • Must have understanding of DNS and domain name registration.
  • Must have understanding of the Internet and how it functions.
  • Must have understanding of WiFi and connectivity with phones, tablets, PCs, MACs and other devices.
  • Must have knowledge of Windows and applications commonly used on home computers.
  • Must have knowledge of Apple MAC computers and applications.
  • Must have knowledge of mobile devices (phones and tablets) email and wifi setup.
  • Must have knowledge of VoIP and how it functions.
  • Must have the ability to learn about new communication technologies as required.
  • Must have up-to-date technical knowledge.
  • Must have good analytical and problem solving skills.
  • Must keep good accurate records and have excellent time keeping management.
  • Degree in related technical field.

If you feel you fit the above role ,please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.


For unsolicited applications, please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.