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Postbank Jobs in Kenya

Postbank is a leading Savings Bank, with a National Branch network, and offering a wide range of financial services. 

Postbank is seeking to recruit high calibre, results-oriented and experienced professionals for the following position:

User Support Officer 

PB: 6.1

Position Function: Ensure proper user security and access roles and the high availability of mail services.
Knowledge Skills and Abilities
  • Administration and maintenance of Microsoft Active Directory, DNS and DHCP in a Microsoft Windows Server environment.
  • Administration and maintenance of the bank’s mail system.
  • Managing user accounts and file-access and resource privileges.
  • Managing and Administering Domain Policies and Security.
  • Setting up and maintenance of FTP and Web servers.
  • Installation, configuration, administration and management of the Corporate Antivirus System and ensuring the appropriate level of anti-virus protection.
  • BSC degree in computer science or its equivalent from a recognised institution or examining body with three years’ experience or its equivalent.
  • Diploma in Computer Science or its equivalent from a recognised institution or examining body with five years’ experience.
  • MCSE professional or equivalent.
  • Knowledge in management of Microsoft Active directory, Exchange, windows server Operating System and MSQL.
  • Proven ability to troubleshoot and at problem handling.
  • Strong interpersonal and communication skills.
  • Ability to work at odd hours.

Customer Relations Officer / Cashier 
PB 7

Position Function:
 To coordinate customer relations activities and ensure provision of quality customer service so as to attain high levels of customer satisfaction/expectations and promote good corporate image of the Bank. 

Responsible for ensuring adherence to proper counter procedures and methods of safety, custody, accuracy and maintenance of cash and related assets at the counter

Knowledge Skills and Abilities

  • Attending to customer problems and issues by identifying, interpreting and suggesting appropriate remedial measures.
  • Implementing changes to improve customer service.
  • Coordinating and facilitating accounts opening.
  • Facilitating the flow of information between the Bank and its customers.
  • Ensuring brand visibility within the Branch.
  • Analysing and classifying customer complaints, compliments, suggestions and queries and submit regular and timely reports.
  • Perform cashiering duties
  • Custodian of cash and other accountable documents
  • Selling the Bank products
  • Disseminate information to customers on new products
  • Minimum KCSE Level certificate of C grade or equivalent with C grade in both English and Mathematics.
  • Diploma in Business Management/Administration/Marketing/Banking or a business related field from a recognized institution.
  • Certificate in Customer Care/Public Relations/ Communication or equivalent.
  • Computer literacy and proficiency.
  • Excellent understanding and knowledge of operating systems, products and services.
  • 2 years working experience in Customer Service or related field

Network and POS Administrator 

PB 6.1

Position Function:
 This position is responsible for ensuring reliable, secure and high availability of the Bank’s data network. 

The position is also responsible for management and maintenance of the Point of Sales terminals which are the Banks core service delivery platform.

Key Responsibilities:
  • Ensure availability of the Bank’s online services through provision of reliable and secure redundant data communication systems.
  • Resolve data network outages in a timely manner.
  • Optimize bandwidth usage on the Bank’s data network.
  • Liaise with data & telecommunications service providers on availability of services and their deployment.
  • Document and regularly update the schematic diagram of the network infrastructure.
  • Implement VOIP in the Bank’s online branches.
  • Manage data network system updates.
  • Administration and maintenance of the Point of Sales Terminal Management System.
  • Installation, Configuration and Management of Point of Sales (POS) Terminals.
  • Upgrade of Point of Sales (POS) terminals firmware.
  • Support users on the Bank’s critical service delivery platforms - POS and
Knowledge, Skills and Abilities
  • Bachelor degree from a recognised University in Computer Science or one of the closely related fields such as Information Systems or Telecommunications Engineering.
  • Three Years’ experience in data Network Administration and Management.
  • Certification in CCNA. Certification in CCNP and any other recognized certification will be an added advantage.
  • Good communication and analytical skills.

Legal Officer
PB 6.1

Position Function
: To assist the Legal office in providing efficient and effective legal services to the Bank

Key Responsibilities

  • Verify security documents and ensure that they are duly registered as required
  • Liaise with external lawyers, valuers, auctioneers and other consultants
  • Processing legal documents pertaining to loans
  • Drawing legal contracts, leases and other legal documents and ensure they are signed, sealed by authorised signatories.
  • Follow up on litigation matters and attend court cases.
  • Following up on debts and ensuring recovery of monies owed to the bank by debtors
  • Conduct legal research on legal issues and statutes guiding the operations of Bank
  • Undertake assessment of fee notes for advocates and other consultants engaged by the Bank
  • Give legal advice to the Management of the Bank
  • Attending to customers complaints and matters
  • Bachelor’s degree in Law (LLB)
  • Post graduate Diploma in Law
  • Good communication skills
  • Proven computer literacy and proficiency
  • CPS (K) qualification will be added advantage
  • Minimum 3 years working experience in a reputable organization.
How to Apply

Click here to Apply Online

Please note that only online applications will be accepted.

Please DO NOT attach certificates

Closing Date: Thursday 11th September 2014

Postbank is an equal opportunity employer and is committed to implementing affirmative action. In this regard, women, people living with disabilities and people from marginalized groups with requisite qualifications are encouraged to apply.

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