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We are pleased to announce the following vacancy in the Network & Service Operation Department within the Technology Division.


Engineer Core Network Support

Ref: TECHOLOGY-ECNS-APR 2014

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Team Manager Core Network Support PS - the holder of the position will perform maintenance tasks to ensure the smooth running of all the Data Systems, provide long term support & solutions for the Data equipment, interface with the supplier of the PS Core equipment and follow up on escalated problem, participate in the implementation of new systems and oversee complex and/or critical Core PS equipment upgrade and major reconfiguration. 

Key Responsibilities:

  • Ensure system and service availability for all the Data systems;
  • Contribute to the development of initiatives to reduce the support costs based on Departmental Opex;
  • Ensure that New Installations and Configuration Changes are performed to the defined standards and are able to integrate to existing systems;
  • Ensure timely completion of all major projects including capacity enhancements and technical readiness before product launch;
  • Ensure successful clearance of faults within SLA;
  • Document, execute, measure, review system security, develop quality initiatives and ensure proactive fault identification.

Role Requirements;
  • Bachelor’s degree in IT/Telecommunications engineering or related field;
  • 3-4 Years OF experience in a busy IT / Telecommunications (Datacom) environment;
  • Experience in routing and switching networking, Unix, Windows Operating Systems, knowledge of GSM packet switch infrastructure;
  • Proven Analytical & problem solving skills when handling faults;
  • Must be able to work without supervision & meet tight deadlines/schedules;
  • Good presentation skills required occasionally when initiating the use of new procedures & long-term Network fault solutions;
  • Proactive & self-motivated;
  • Good public relations, communication & interpersonal skills when coordinating with contractor /other departments & suppliers.

IP / MPLS Engineer

Ref: TECHNOLOGY- IME-APR-2014

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Principal Engineer-IP NGN Support, the role holder will carry out fault resolution, configuration changes, quality assurance and system improvement to deliver reliable and quality transport network.

Key Responsibilities:

  • Ensure uptime of the physical network devices and the services running on the network at all times;
  • Respond to alerts within the agreed SLAs;
  • Minimize the Mean time to repair (MTTR) - time to restore service after an outage;
  • Respond to network faults within the agreed time lines respective to the severity levels attached to the faults;
  • Perform quarterly disaster recovery  and resiliency tests;
  • Ensure Network Related Fault Clearance Rate and availability;
  • Provide Emergency Maintenance on IP/MPLS Network / High Level trouble shooting;
  • Liaise with IP vendors, Interfacing with TAC centers and Vendor Tier 2 and 3 support staff as per agreed SLA timelines;
  • Maintain a weekly fault log indicating issues, their resolutions and recommendations;
  • Compile and submit incident reports within 2hours of fault resolution;
  • Fault prediction & avoidance – Undertake scheduled maintenance checks as per agreed timelines to ensure good physical conditions of the NGN IP transport pop;
  • Perform preventive maintenances on the logical set-up to ensure stability of the network and best practice configuration analysis at all times;
  • Ensure up-to-date documentation on the network activities and network performance;
  • Ensure Knowledge transfer on IP NGN Network to the first line Team, any new   IP NGN Engineers and to any external engineers on rotational orientation.

Role Requirements;
  • BSc in Computer Science, Information Systems, Electrical &Electronics /Computer Engineering or equivalent required;
  • 4+ years of direct Network Engineering/Network Support experience in a busy Service Provider environment;
  • CCNP/CCIP certification a must;
  • In depth understanding of QoS, Diffserv, Traffic shaping and traffic QoS policy implementation;
  • Experience with network management and monitoring tools (e.g. Cisco LMS/ISC, Ethereal, Cacti, Zabbix);
  • Articulate high level understanding of multi-services platforms, routing protocols ISIS / RIP / RSVP / OSPF / BGP / iBGP / and troubleshooting down to packet level;
  • Knowledge of QOS techniques and hands on experience on implementing MPLS services;
  • Very strong hands-on skills with extensive experience in the troubleshooting and solving complex network related issues.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Tuesday 6th May 2014.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi


via E-mail to hr@safaricom.co.ke

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