Jamii Bora
Bank Limited is currently the Fastest Growing Bank in Kenya!
We are
looking for individuals who are hard working, energetic and self motivated.
Job Title: Debt
Recovery Officer
Job Grade: 3.
Department: Debt Recovery Unit
Reporting To: Debt Recovery Manager
Job Summary: Working closely with the debt
recovery manager in ensuring that non performing loans are fully repaid as stipulated
in the terms and conditions to prevent loss to the institution due to
non-repayment.
Tasks & Responsibilities
Key responsibilities
and priorities will include but not be limited to the following:
- To collect the non-performing portfolio allocated in accordance with the law and the bank’s policy.
- Prepare recommendations for further recovery procedures for approval.
- Issue reminders, notices and summons to and to follow up on recovery procedures as per the bank’s policy
- To provide advice and assistance to the client in writing, by telephone, visitations (on need-basis) and/or in person.
- Preparing reports on daily recoveries as per allocated portfolio and weekly collections to be submitted at the end of every week.
- Liaise with branches to ensure recovered amounts deposited/credited into debtors accounts and follow ups on promises are made.
- Issue reminders, notices and summons to and to follow up on recovery procedures as per the bank’s policy
- To provide assistance to the client in writing, by telephone or in person about the amounts owed and establish a way forward to settlement of the same.
- Liaise with branches to facilitate debtors visits for follow ups and location of defaulting clients’ place of work, business and/or place of residence.
- Daily collection of loans based on non-performing loan book classification namely Substandard, Doubtful & Loss and maintain the P.A.R at the set targets.
Minimum Requirements
- Must have worked in a bank/ financial institutions credit department for at least 2years.
- Must have worked in collections or recoveries departments in his her previous place.
- Must be at least 27 years of age.
- Must possess strong negotiation and analytical skills.
- Must have an undergraduate business university degree.
- Additional professional credit qualification e.g certificate or diploma in credit management will be an added advantage.
- Should have knowledge on accounts grading and provisioning as per prudential guidelines.
- Can work with minimal supervision.
Job Title: Credit
Officer
Department: Credit Department.
Reporting To: Head of Credit.
Key Responsibilities
- Develops loan applications by evaluating applicant information and documentation at the branch level.
- Appraising and advising members on loan eligibility while ensuring completeness of loan application forms and adequacy of information provided.
- Monitor loan repayments at the Branch Level and initiate/recommend course of action.
- Conduct client visits (on a need basis) and telephone calls to follow up on payments from debtors.
- Daily monitor and manage areas for all disbursed loans to ensure full repayment.
- Prepared daily, weekly and monthly areas report.
- Ensuring compliance of loan procedures as per the legal requirements and internal lending policies and procedures.
- Make recommendations on improvement of products and advising on the adequacy of the loan appraisal tools available.
- Credit risk analysis generation and evaluation in accordance to the credit policy.
- Manage customer and stakeholder relations in accordance with agreed SLAs.
Required Knowledge and Skills
- Thorough knowledge and understanding of the banking and Micro Finance industry trends and practices in Kenya.
- Thorough knowledge of the general banking operational processes and procedures including regulator guidelines and relevant national laws.
- Strong sales and marketing skills.
- Good analytical skills.
- Excellent 360 degree interpersonal skills.
- Strong and persuasive negotiation skills.
- Be self-driven and possess the ability to work with minimum supervision.
Qualifications
- Degree in Bachelor Degree in Business studies or any related field.
- Minimum of 1 years banking experience in credit department.
Job Title: Micro
Loan Officer
Division: Micro Finance.
Reporting To: Branch Manager/Sale Center Manager
Purpose of Job: To grow a high yield portfolio in
deposits, loans and manage all client relationships to ensure world class
customer service and maximum returns.
Key Job Accountabilities
- Growth in number of new groups, chamas and individual clients accounts as per the set targets
- Growth in deposits through the chamas/group customers and others as per the set target.
- Growth in the loan book as per the set target
- Maintain a Quality Micro Loan Portfolio as per the set target
- World class customer service -Timely loan processing, disbursement and customer issues resolution-TAT
- Training the customers on savings as a culture to ensure they adopt savings as a culture in all the groups.
Key Responsibilities
1. Deposit mobilization
- Mobilize daily and weekly deposits as per the target.
- Ensure each saves on a weekly basis during the weekly group meetings through the weekly collection sheets
- Ensure each member deposits their weekly/monthly mandatory savings during the weekly group meetings.
- Generate daily pipelines which include high value savings and fixed deposits
- Ensuring micro transaction account utilization -all business proceeds to be banked through Jamii bora bank.
- Monthly Customers training to include savings as culture.
2. Loan book growth and management
- Disburse daily to groups and individual clients as per the set targets.
- Generate weekly group meeting schedule to ensure all groups meet.
- Attending all the groups’ weekly meetings for arrears collection, training on savings and identifying the customers to be appraised in the week.
- Facilitating customer loan appraisal- each customer business and residential is visited by the officer and the groups screening committee.
- Daily Loan application processing and presentation at the Branch credit committee
- Monthly Customers training to include induction ie orientation seminar, product awareness
3. Customers growth
- Daily new customer recruitment for groups/ individual clients as per the set targets.
- Weekly follow-up on the new pipelines generated from the branch activation/marketing
- Daily marketing to prospective group or individual customers.
- Weekly customer growth from the bank partners eg AFYA BORA Health solution , Sun transfer for the solar lamps, Ken tanks for the water tanks
- Facilitate the Financial literacy training of the customers in the branch /sales centre
4. Default management/NPLS -PAR
- Review all the loans portfolio every Monday using the credit reports and develop the action points for the weeks arrears collection for individual customers and groups.
- Management of one day/week arrears through the daily monitoring of loans and collections..
- Relationship management - adhoc clients visits, calls, and complete documented visit call reports
- Undergo periodic staff training at the branch/sales centres on risk and default management.
- Reviewing all the cases for the disbursed micro individual cases and monitoring the customers for loan repayment, cross selling and business referrals.
5. Customer service
- 12 hour turn around for resolution of complaints
- Ensure that all the group and individual customers get their ATMS and are enrolled on the mobile platform after two weeks of registration.
- Ensure that all the groups open a group savings/chama account by the second week of account opening and all existing groups by 20th January 2014 . Registering at JBB.
- Ensure that all the branch group customers hold a reconnection forum every quarter
- Ensure that each group has a collection sheet for savings collection and monitoring.
Qualifications and Skills Required.
- Bachelor of Business degree or Diploma in co-operative,
- Business management, Microfinance with a minimum of one year experience in micro finance a minimum.
Work Experience
- Working experience of 1 year experience as a micro officer.
Job Title: Personal
Banker
Job Grade: M.
Department: Personal Banking and Mortgages.
Reporting To: Head of Personal Banking and
Mortgages Department.
Purpose of Job: To Provide leadership and
operational efficiency the processing and maintenance of a quality loan book
Key Job Accountabilities
- Growth – manage growth of consumer (personal and Mortgage) in your designated Branch(es).
- Drive sales of consumer loans.
- Drive sale of consumer banking accounts.
- Mobilizing deposits and savings from consumer customers.
- Managing customer relationships for consumer banking customers.
- Control – ensure compliance to all KYC procedures, identify risks and mitigate on a continuous basis for all personal products.
- Credit – overall responsibility for credit portfolio health for your individual loan portfolio.
- Arrears Collection from consumer customer banking customers at your branch(es).
- Innovation. Generation of New Business Ideas to enhance consumer banking proposition.
Key Performance Indicators
- Achievement of Sales Targets for Loans and Accounts and other personal banking products
- Customer Service-Efficient TAT on Loan Applications within the set limit of 24Hrs
- Management of PAR within Set Limits Of 5% for designated Branch(es)
- Efficient Resolution of customer queries within set limits of 24Hours
- Leave Management as per staff policy
- Team Work- Participation in Departmental activities
- New ideas or solutions initiated
- Learning- Undertake new training on a regular basis to improve self
Qualifications and Skills Required
- A Bachelor’s degree business, or related discipline
- A proven track record in sales
- Credit Analysis Training will be an added advantage
- Analytical skills, Strong people management skills and customer focus with proven ability to build and sustain effective relationships across the organization;
- Ability to prioritize workload; managing various projects and demands on a concurrent basis.
- Ability to work independently; work quickly and under pressure to meet deadlines.
- Computer skills – Ms Office.
Work Experience
- Minimum 3 years work experience, of which 2 must be in sale of financial products preferably in a bank
Job Title: SME
Banker
Job Grade: 3.
Division: SME and Agri Business.
Reporting To: Head of SME and Agri
Business.
Purpose of Job:
- Developing new business opportunities by proactively marketing for factoring opportunities from current & prospective clients.
- Managing quality of the portfolio.
- Develop and maintain effective trade finance policies and procedures.
- To act as the main Relationship Manager for all Factoring customers and to work closely with these customers and their Buyers for their mutual benefit as well as that of the Bank.
- Cross – selling bank services
- Working closely with the entire SME staff to maintain a high degree of Business development, Relationship management, Customer service level and focus.
Key Job Accountabilities
Relationship
Management Functions
- Regular meetings and offering available lending and non-lending products.
- Meeting each client at least once per quarter (as part of the renewal/review of facilities) and to meet key clients (top 30%) at least twice per month.
- Identify new product opportunities through local market intelligence.
- Marketing the bank’s service capabilities; looking for ways to enhance the relationship outside of lending.
- Proactively market “SME” deposit opportunities from current and prospective clients.
- Cross selling of bank’s products and services to existing Factoring and SME clients (e.g. Trade Finance, Forex, Fixed Deposits, etc)
- Collection of market intelligence information local competition, products and levels of service.
Trade Finance
Facilities Preparation & Appraisal Functions
- Interviewing, analysing, and evaluating suppliers and buyers with emphasis on risks (business, financial, market etc) and particular focus on repayment risk;
- preparation and completion of Credit Appraisal form; making recommendations to Head Officer Credit Committee/SME Credit Dept.
- Proactive monitoring and maintenance of the relationship especially in lending and payment collections.
Control Functions
- Maintaining credit files for the relationship they manage.
- Co-coordinating efforts Branches, audit, loans risk & administration and banking operations.
- Working together with the Branch SME Banker / Branch Manager to ensure daily banking and operational services are delivered to the relationships they manage and Bank’s satisfaction.
- Daily monitoring of account operations of all relationships they manage –suppliers especially.
- Check covenants and other conditions at least monthly.
- Ensure compliance with terms & conditions laid down by the Approval and Offer Letter.
- Review risk grades at least quarterly.
- Maintain client registers/databases.
- Ensuring all files and records are in order.
- Undertake renewals &/or reviews of outstanding invoices before 90 days of expiry.
Supervision Functions
- Working in co-operation with the Head of SME, Branch Manager and Credit Manager to identify and monitor problem facilities and possible delinquent facilities for further action.
- Actively pursue and engage doubtful clients and those in arrears, so that all avenues are explored before marking the facilities as substandard or doubtful.
Recovery Functions
- Daily monitoring of all accounts they manage in arrears.
- Immediate follow-up of accounts they manage in arrears.
- Initiation of demand and other procedures.
- Recommendations to Head of SME, Head of Credit and Credit Committee.
- Down-grading of accounts in arrears.
- Liaising with Debt Recoveries Unit when appropriate (recovery of collaterals, use of debt collectors/auctioneers, write-offs etc).
Customer Care
- Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
- Provide timely and organised responses to customer questions/disputes.
- Keep customer information Confidential.
Others
- Preparing and agreeing an annual budget based on client portfolio.
- Preparing and agreeing a monthly action plan and calling programme; regular quarterly appraisal meeting with Head of Factoring.
- Maintain database of Factoring suppliers and Buyers they manage.
- Prepare performance reports (quarterly work plan, activity report etc).
- Originate quality loans to meet individual targets.
- Submit periodic reports of all facilities approved/disbursed, to the SME Credit Manager and Head SME.
Key Performance Indicators
- Manage a minimum of 100 Trade Finance clients with a minimum portfolio of Kes. 300M.
- Identify account issues and promote resolution by working with clients and various internal teams.
- Make calls to all relationships they manage at least once every two weeks.
- Visit all relationships they manage at least once per quarter and generate call reports for review by Head of SME
- Must generate at least two referrals from existing relationship they manage.
- Review, validation and processing of applications in a timely manner.
- Identify opportunities and clients for Liability products.
- Regular oversight of the Trade Finance operations and credit officers to make sure that their client’s transactions are properly logged in the system and all documentation is received and filed properly.
- Each Relationship they manage must have at least one active current account.
Qualifications and Skills Required
- A university degree in a business related field with at least AKIB banking certificates will be an added advantage
- Effective writing and presentation skills in English.
- Good working knowledge of Microsoft Office (Word, Excel etc)
Work Experience
- 2 years’ Experience in Relationship management and Trade Finance.
- 3 years’ experience in commercial financial services.
Job Title: Cash
and Operations Manager
Job Grade: 3.
Department / Division: Commercial
Division.
Reporting To: Branch Manager.
Purpose of Job: Deputy to the branch manager in
charge of operations and controls.
To direct
and control daily operations in the Branch, ensuring that the Branch Operations
and Customer service is run effectively and efficiently in the spirit of
quality customer service and risk management.
Key Job Accountabilities
- Offer leadership and guidance to the operations team and deputize the branch manager in the entire branch management.
- Ensure that tellers and Customer service officers operate efficiently and effectively while minimizing related operational risks.
- Ensure that high levels of customer service standards are observed at the branch all times.
- Diligently review of branch management reports without fail within the prescribed frequency and resolve/escalate any exceptions.
- Authorize and approve daily transactions for deposits and withdrawals, and other services (drafts, telegraphic transfers, cashier's orders) within the delegated authority and countersigned by any other authorized officer when necessary.
- Keep operating expenses and headcount of the section under control and within the agreed budget level observing required staff productivity levels.
- Maintain an optimal size of cash in both the vault and teller tills at all times with a view of minimizing risks and costs.
- Support Business growth initiatives through leads generation, operational support and leadership.
- Attend and participate in Branch Credit Committee meetings.
- Manage operational costs at the branch to ensure that cost to income ratio is maintained within acceptable threshold.
- Ensure compliance to set policies and procedures, processes memos and circulars as may be issued from time to time.
- Manage, motivate and train staff to ensure productivity is optimized and level of staff competency is continuously upgraded.
- To resolve all audit and Quality Assurance queries while ensuring no repeat findings.
- To ensure batch proofing all the days teller transactions, loan disbursement and validating all the branch transactions against the source documents.
- Ensure all branch accountable documents including bankers’ cheques; FD certificates, vouchers, accounting opening documents etc are reconciled on a daily basis.
- Comply with all relevant policies and procedures covering regulatory, local and group requirements.
- Confirm teller cash at end of day and close tills observing dual control as and where required.
- Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the channels team.
- Ensure compliance with the JBBL standards and regulatory requirements pertaining to Anti -Money Laundering (AML) and KYC.
- Participate in and/or support the Bank’s effort in preventing money-laundering activities by ensuring that AML functions are undertaken as per job objectives.
- Perform other related jobs that may be assigned by the immediate supervisor or line manager.
- Fraud Prevention.
- Scrutinize large debits & credits made by customers.
Key Performance Indicators
- Operational efficiency and effectiveness towards achievement of branch’s business targets.
- Compliance to policy and procedures.
- Excellent customer service.
- Level of customers’ accounts utilization.
- Growth in customer numbers and business volume.
- Growth in transactional income.
Qualifications and Skills Required
Work Experience
- Business related degree.
- Knowledge of bank’s operational policies and guidelines .
- Knowledge of AML and KYC guidelines.
- Supervisory skills.
- At least two years’ experience in branch operations and service.
- Good interpersonal skills.
- Ability to communicate effectively.
- A team player.
- Willing to learn, a fast learner preferred .
- Good judgment.
- Ability to work independently/ unsupervised.
- Experience of over 2 years
Job Title: Branch
Manager
Job Grade: 3.
Department / Division: Commercial
Division.
Reporting To: Head of Channels &
Product Performance
Purpose of Job: Overall responsibility and day to
day management and supervision of the branch to ensure expansion and growth in
company business to meet set targets
Key Job Accountabilities
- Providing Leadership and strategic direction to the branch.
- Performance Management and Portfolio growth to meet set targets.
- Spearheading setting of realistic targets and allocation to the branch staff.
- Responding appropriately to under and over performance within the branch.
- Day to day decision making and problem solving on branch activities.
- Liaison with the local authority i.e. chiefs, opinion leaders in growing the branch etc.
- Mentoring and Supervision of the branch team
- Managing branch costs and staff productivity towards achieving requires cost to income ratios
- Ensuring adequate appraisal of loans and adherence to set policies and procures
- Mobilize deposits to exceed branch targets.
- Oversee growth 100% compliance to the bank policy and procedures.
- Budget planning, tight controls and evaluation for the branch to ensure operational excellence.
- Champion customer acquisition and retention at the branch level.
- Promote the bank’s corporate image at the branch level.
- Understand and provide clear direction to the branch based on market analysis and local area customer trends and competitor offering
- Advising management of branch growth strategies and any other relevant decisions
- Performing any other duty assigned by superior
Key Performance Indicators
- Achievement of branch targets
- Low rate of staff turnover in the branch
- High rate of loan repayment and portfolio quality
- Fast growth of branch revenues in comparison to expenditure – achievement of the required cost to income ratio
Qualifications and Skills Required
- Business related degree an MBA is desirable
- Business management skills
- Credit management skills Supervisory skills
- Good communication and interpersonal skills
- Team leader/player
Work Experience: Experience of over 5years
Job Title: Branch
Manager
Job Grade: 3.
Department / Division: Commercial
Division.
Reporting To: Head of Channels &
Product Performance
Purpose of Job: Overall responsibility and day to
day management and supervision of the branch to ensure expansion and growth in
company business to meet set targets
Key Job Accountabilities
- Providing Leadership and strategic direction to the branch.
- Performance Management and Portfolio growth to meet set targets.
- Spearheading setting of realistic targets and allocation to the branch staff.
- Responding appropriately to under and over performance within the branch.
- Day to day decision making and problem solving on branch activities.
- Liaison with the local authority i.e. chiefs, opinion leaders in growing the branch etc.
- Mentoring and Supervision of the branch team
- Managing branch costs and staff productivity towards achieving requires cost to income ratios
- Ensuring adequate appraisal of loans and adherence to set policies and procures
- Mobilize deposits to exceed branch targets.
- Oversee growth 100% compliance to the bank policy and procedures.
- Budget planning, tight controls and evaluation for the branch to ensure operational excellence.
- Champion customer acquisition and retention at the branch level.
- Promote the bank’s corporate image at the branch level.
- Understand and provide clear direction to the branch based on market analysis and local area customer trends and competitor offering
- Advising management of branch growth strategies and any other relevant decisions
- Performing any other duty assigned by superior
Key Performance Indicators
- Achievement of branch targets
- Low rate of staff turnover in the branch
- High rate of loan repayment and portfolio quality
- Fast growth of branch revenues in comparison to expenditure – achievement of the required cost to income ratio
Qualifications and Skills Required
- Business related degree an MBA is desirable
- Business management skills
- Credit management skills Supervisory skills
- Good communication and interpersonal skills
- Team leader/player
Work Experience: Experience of over 5years
How to Apply
If you are
interested in the above position please forward your Cover Letter and updated
Curriculum Vitae to human.resource@jamiiborabank.co.ke
The closing
date shall be Saturday 31st May, 2014.
Please note
that only short listed candidates will be contacted.
