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Receptionist Job in Kenya (KES 25K)


Salary: KShs 25K

Our client an ICT company urgently need to fill the above position.

Job responsibilities

1. Customer Service Management
  •  Receive & welcome all visitors into the company regardless of whether they are bringing in business or not.
  • Receive client requests relied through email and telephone and channel them to the persons concerned. Follow up to ensure that the requests are sorted on a timely manner.
  • Ensure that all visitors have a duly filled gate, clearly indicating the time in, the person visited 7 the exit time and that proper records are maintained on the same
  • Guide the visitors to the officers whenever they need to go.
  • Ensure that company’s magazines & product manuals are always available for the Customers.
  • Ensure that all customers/visitors are attended to without delay & that they are not kept waiting for long by constantly prompting the persons concerned.
  • Ensure that whenever an officer whom a client wants to see is not available, hand the client over to someone else who does the same duties as the officer.
  • Escalate instances that customers requests are not responded to as expected.

2. Administration Roles
  • Receive all mails including letters and distribute them accordingly
  • Receive & prepare all outgoing mails including letters.
  • Promptly receive with a receiving stamp all official mails with consultation of the Chief Operating Officer on instances where in doubt.
  • Ensure that reception office is always neat.
  • Ensure that all boardrooms are clean, neat & always ready for use.
  • Maintain a schedule of the use of the boardroom.
  • Custodian of all reception & boardroom equipment.
  • Ensure regular maintenance of fax & photocopying machines, office cameras & biometric machines.

Organizational Alignment
  • Reports to the Human Resource Manager
  • Dealing with employees, visitors & client needs to provide efficient working system

Academic Qualifications
  • Diploma in Front Office Management & Customer Relations/Public Relations or;
  • A minimum of 2 years work experience in a similar position from a reputable organization preferably in the ICT sector

Skills and Knowledge Requirement
  • Interpersonal skills
  • Easy to contact and to communicate and work with
  • Exhibits a sense of urgency when necessary
  • Good oral and written communication skills
  • Ability to issue and explain good instructions
  • Working knowledge of computer systems, ability to learn CRM input, retrieval and use
  • Understanding of the proper use of Work Orders, priorities and schedules
  • Ability to work in a team environment, fully supporting the goals and objectives of the sales, maintenance and operations efforts .

If you meet the above minimum requirement send your cv to

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