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Head of Branch Operations Jobs in Kenya

Job Title: Head – Branch Operations

Company Profile: Our client has evolved over the past two decades to become one of Africa's leading banks with a unique reputation for innovation, excellent customer service, Corporate Social Responsibility and internationally accepted corporate governance standards.

Job Summary: Develop, Co-ordinate and implement the regional service and operations strategies to achieve the Banks objectives.

Proactively identify and assess the risks faced by the branches, manage the risks and have an effective system of controls in place to reduce overall exposure and provide secure, appropriately staffed, cost effective and responsive service delivery infrastructure.

Key Responsibilities

  • Evaluate and Recommend appropriate solutions to the Management for the continued growth of the region.
  • Service – develop and manage bank service delivery including developing customer service ethos

  • Services – Ensure that regional service levels are in line with bank standards and procedures and policies
  • Branches - Oversee the management of branches to ensure that service delivery is in line with bank strategy.
  • Human Resource - Identify strengths and development areas within the staff and ensure that the relevant coaching/training is undertaken.
  • Regularly check to ensure that branches are adequately staffed to provide a prompt and effective service to their customers.
  • Management – Management of direct reports including motivation and staffing and performance management
  • Compliance and Control – ensure that all controls are in place at the branch level as well as ensuring implementation of audit findings.
  • Cost focus to drive improvement in the cost to revenue ratio.
  • Branches and assets safely guarded against preventable loss.
  • Premises, equipment and furnishings at the branches kept in good state of repair and requirement for replacement or repairs timely identified, budgeted for and effected.
  • Participation and support to various business initiatives and rollout of new/enhanced products.

Communication and Working Relationships

  • Regulatory Authorities – CBK, KBA, KRA: for reporting and guidance
  • Suppliers/Vendors – sourcing, statistics
  • Other Banking Fraternity colleagues: for guidance, sharing experiences
  • Customers: Sales and Services

  • All Employees falling within control – User Groups
  • Administration: for organisation of functions, etc.
  • Human Resources: for strategic development of staff and training need
  • Knowledge, Skills and Abilities Required:
  • Strong Management skills
  • Ability to remain highly organised and be able to multi task.
  • A team player and good problem solver.
  • High level of confidence and good communication skills

Experience and Qualification Requirements:
  • A university graduate
  • Professional Banking course such as AKIB, ACIB
  • 10 years banking experience, at least 4 of which should be in management

If interested, send in your CV and application letter to indicating the Job position on the Job title.

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