Customer Care
Representative
Saman
Associates is currently in the process of recruiting a Marketing & Customer
Care Manager.
The
incumbent will be responsible for the following:
·
Resolve product problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment; following
up to ensure resolution.
·
Opens customer accounts by recording account information.
·
Maintains customer records by updating account information.
·
Advise on company information.
·
Take payment information and other pertinent information such as
addresses and phone numbers.
·
Answer questions about terms of sale for any company’s product.
·
Use telephones, email and social media to reach out to customers
and verify account information.
·
Inform customer of deals and promotions.
·
Work with Marketing and Customer Service Manager to ensure
proper customer service is being delivered.
·
Prepare product or service reports by collecting and analyzing
customer information.
·
Maintain financial accounts by processing customer adjustments
and follow up on debts the clients owe the company.
·
Recommend potential products or services to management by
collecting customer information and analyzing customer needs.
·
Compile reports on overall customer satisfaction.
The
successful candidate should have the following qualifications:-
·
Minimum of a Diploma in Customer Service or
business/marketing-related field.
·
At least two (2) years experience in Customer Service.
·
Experience in Public Relations, Marketing or Event Management.
·
Track record of listening and responding to customers’ needs and
concern.
·
Experience in market research and data analysis.
·
Ability to communicate well with people of all levels.
·
Added advantage to those experienced in property sales and
marketing.
·
Experience working in a marketing agency is an added advantage.
·
Excellent presentation and negotiation skills.
·
Excellent interpersonal skills and ability to foster strong
relationships with partners and clients.
If you
believe you qualify for this position, please send your CV and details of your
current and expected remuneration to recruitment@samanassociates.co.ke
Only
qualified candidates shall be contacted