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Safaricom Limited Principal IP / MPLS Support Engineer Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

Principal IP / MPLS Support Engineer

We are pleased to announce the following vacancy in the Network & Service Operations Department within the Technology Division. 

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager-Transport & IP Support, the role holder responsible for Operations, Maintenance and Optimization of IP NGN Transport core network that support the present and future needs of the business. 

The holder will also hold a technical consultancy role for the day to day optimization and proactive maintenance of the overlying IP networks plus constant capacity building of fellow engineers.

Key Responsibilities:
  • Develop and continuously review network O&M processes;
  • Provide leadership in network faulting and troubleshooting processes;
  • Provide Level 2 escalation support for complex IP Network issues, document root-cause-analysis for the faults experienced and share knowledge on mitigation of recurrence;
  • Ensure proper network capacity monitoring and measurement is in place;
  • Lead on the proactive optimization activities to enhance the IP network quality and stability;
  • Design and implement SLA measurements on the IP network and strive towards meeting the same;
  • Implement constant security audits on the different IP Networks and come up with proposals for hardening;
  • Represent the team in Security discussions and implementation of the same on the IP Networks;
  • Perform quarterly skills transfer to the NOC IP/MPLS support team to build skills and hence improve on the MTTF/MMTR;
  • Perform quarterly skills transfer on IP/MPLS networks O&M to the field team to improve skill set and hence MTTF/MTTR;
  • Develop and maintain network designs and track changes with updating of the LLDs and HLDs;
  • Provide in-house consultancy to key projects within the company;
  • Carryout consultancy for Business Units in Managed services and presales/product offerings;
  • Ensure proper CAPEX/OPEX forecasting and utilization, develop and implement cost savings initiatives;
  • Develop and maintain relevant ways of tracking SLA performance on the IP Networks.
Role requirements
  • 5+ years of direct Network Engineering/Network Support experience in a busy Service Provider environment;
  • BSc in Computer Science, Information Systems, Electrical/Computer Engineering or related fields required;
  • CCIE R&S desired; CCNP/CCIP certification a must;
  • Expert knowledge of TCP/IP and the OSI model;
  • Experience with network visualization, simulation and modeling tools (e.g. Cariden MATE, OpNET SP Guru, HP Network Analytics);
  • Strong skills and experience with IP routers and switches. Extensive knowledge of IP Routing and IP routing protocols (OSPF, ISIS, EIGRP, and BGP);
  • Knowledge of QoS techniques and hands on experience of implementing MPLS services;
  • Expert knowledge of network design principles and design best practices.
If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below.

The deadline for application is Wednesday 24th July, 2013.

The Head of Talent and Resourcing,
Safaricom Limited

via E-mail to

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