Title:
Ticket Sales Agent
Division: Commercial
Division
Employment
Type:
Permanent
Location: Kenya
Main Duties:
- Conduct in
person/phone sales using Bernsoft ticketing software.
- Organize and
distribute “will-call” tickets.
- Describe venue
layouts and seating locations.
- Call customers
to advice of event changes and/or cancellations; as may periodically be
required.
- Respond to
customer inquiries with accurate up-to-date information.
- Provide superior
customer service.
- Maintain a
current working knowledge of all events, services, and procedures by
reviewing event information sheets and posted or verbal communication.
- Strong customer
service skills with the ability to resolve customer conflicts, should they
arise.
- Read, write and
communicate effectively with co-workers and the general public.
- Deal
professionally, courteously and tactfully with the public and coworkers.
- Flexibility to
work nights, weekends and/or holidays when needed.
- Light
administrative duties.
- Other duties as
assigned.
Customer
Service
- To provide
professional and effective services to internal and / or external
customers, to meet customer expectations, particularly in terms of Quality
and Timeliness in line with departmental standards, procedures and
guidelines.
- To provide
follow up with customers to ensure customer satisfaction with products and
/ or services provided
- To communicate
courteously with internal and / or external customers by telephone, email
and face to face, building positive relationships, investigating,
responding to and progressing issues and queries to a successful
conclusion at the earliest time.
- To speak
positively and enthusiastically about the company and its products and
services to ensure that a professional company and brand image is provided
at all times to customers and colleagues.
Teamwork
- To work as part
of a team to achieve the departmental standards.
- To work together
with other departments and divisions within the organization to identify
any process improvements and improve standards, efficiency and
profitability.
Knowledge
& Qualifications
- Proven customer
service experience.
- Capability of
communicating positively with guests to establish their needs efficiently
and courteously.
- Friendly,
courteous phone demeanor.
- Proficient
computer and typing skills.
- Cash
management/POS experience required.
- Ability to work
in a fast paced, ever changing environment.
- Ability to work
alone or as part of a team setting.
- Previous
experience with ticketing software an asset.
Key
Interfaces
- Dealing with external
customers.
- Liaising with
internal departments to bring content acquisition queries to a
satisfactory closure.
Dimensions
/ Budgets
- Ensure that the
jobs undertaken are carried out within previously approved budgets
- Work outside of
normal business hours and travel to customer sites will be required
Title:
PHP / MYSQL Developer
Division: Technical
& Operations Division
Employment
Type: Permanent
Location: Kenya
Reports
to:
Technical & Operations Manager
Role Summary
Role Summary
Bernsoft
is seeking an energetic, motivated, and experienced PHP/MYSQL developer with a
strong background in building scalable, high-quality and high-performance web
applications on the open source technology stack.
Main
Duties:
- Codes, tests,
de-bugs, and documents web applications and enhancements of existing
programs using PHP and MySQL;
- Participates in
end user requirements meetings and provides input for resolution business
needs;
- Develops and
conducts unit and functional testing procedures and scripts to verify
completed code;
- Documents
operating procedures and scheduling requirements of the developed
applications.
- Develops and
maintains technical standards for systems development environments.
- Works closely
with other team members to ensure proper coding techniques.
- Reviews issues,
provides recommendations for resolution, and develops tools to resolve
issues.
- Responsible for
source control to ensure the quality and timeliness of the movement of code
from development to production.
- Review and
troubleshoot internet application errors
Customer
Service
- To provide
professional and effective services to internal and / or external
customers, to meet customer expectations, particularly in terms of Quality
and Timeliness in line with departmental standards, procedures and
guidelines.
- To provide
follow up with customers to ensure customer satisfaction with products and
/ or services provided
- To communicate
courteously with internal and / or external customers by telephone, email
and face to face, building positive relationships, investigating,
responding to and progressing issues and queries to a successful
conclusion at the earliest time.
- To speak
positively and enthusiastically about the company and its products and
services to ensure that a professional company and brand image is provided
at all times to customers and colleagues.
Teamwork
- To work as part
of a team to achieve the departmental standards.
- To work together
with other departments and divisions within the organization to identify
any process improvements and improve standards, efficiency and
profitability.
Knowledge
- Solid
understanding of object-oriented programming (OOP) and computer science
foundations
- 1+ Year Experience
for Junior Level and 3+ Years Expereince for Senior Level, in development
on PHP & MYSQL
- Experienced with
renowned PHP Frameworks & CMS (CodeIgniter, Joomla, Wordpress, Zend,
Drupal, Magento, Cake PHP)
- Strong skills in
MYSQL, SQL, Store procedures, and Views
- Good experience
in HTML, CSS, JavaScript, XML, JSON, and JSON and understanding of CSS,
JavaScript frameworks (like Twitter Bootstrap, jQuery, Underscore,
Backbone etc)
- Experienced with
thirds party APIs e.g. Facebook API, Google Maps API etc.
- Good
understanding of design patterns, agile development, quality assurance,
and version control
- Ensure adherence
to engineering processes such as coding practices, code reviews, source
control, and unit testing, use case analysis
Key
Interfaces
- Dealing with
external customers.
- Liaising with
internal departments to bring content acquisition queries to a
satisfactory closure.
Dimensions
/ Budgets
- Ensure that the
jobs undertaken are carried out within previously approved budgets
- Work outside of
normal business hours and travel to customer sites will be required.
Title:
Java Software Developer
Division: Technical &
Operations Division
Employment
Type: Permanent
Location:
Kenya
Reports
to: Technical
& Operations Manager
Role Summary
Role Summary
Bernsoft
is seeking Java developers to join our development team.
Job
responsibilities include designing, developing, and maintaining our Laboratory
Information System software applications.
Main Duties:
Main Duties:
- Defines site
objectives by analyzing user requirements; envisioning system features and
functionality.
- Designs and
develops user interfaces to internet/intranet applications by setting
expectations and features priorities throughout development life cycle;
determining design methodologies and tool sets; completing programming
using languages and software products; designing and conducting tests.
- Recommends
system solutions by comparing advantages and disadvantages of custom
development and purchase alternatives.
- Integrates
applications by designing database architecture and server scripting;
studying and establishing connectivity with network systems, search
engines, and information servers.
- Creates
multimedia applications by using authoring tools.
- Completes
applications development by coordinating requirements, schedules, and
activities; contributing to team meetings; troubleshooting development and
production problems across multiple environments and operating platforms.
- Supports users
by developing documentation and assistance tools.
- Updates job
knowledge by researching new internet/intranet technologies and software
products; participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional
organizations.
- Enhances
organization reputation by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job
accomplishments.
Customer
Service
- To provide
professional and effective services to internal and / or external
customers, to meet customer expectations, particularly in terms of Quality
and Timeliness in line with departmental standards, procedures and
guidelines.
- To provide
follow up with customers to ensure customer satisfaction with products and
/ or services provided
- To communicate
courteously with internal and / or external customers by telephone, email
and face to face, building positive relationships, investigating,
responding to and progressing issues and queries to a successful
conclusion at the earliest time.
- To speak
positively and enthusiastically about the company and its products and
services to ensure that a professional company and brand image is provided
at all times to customers and colleagues.
Teamwork
- To work as part
of a team to achieve the departmental standards.
- To work together
with other departments and divisions within the organization to identify
any process improvements and improve standards, efficiency and
profitability.
Knowledge
- A successful
candidate should have a bachelor's degree in computer science or a related
field,
- and be highly
motivated, independent, and creative.
- Knowledge of
Java, Java Applets, Web Programming Skills, Teamwork, Verbal
Communication, Web User Interface Design, Software Requirements, Software
Development Process, Object-Oriented Design (OOD), Multimedia Content
Development, Software Debugging
Key
Interfaces
- Dealing with
external customers.
- Liaising with
internal departments to bring content acquisition queries to a
satisfactory closure.
Dimensions
/ Budgets
- Ensure that the
jobs undertaken are carried out within previously approved budgets
- Work outside of
normal business hours and travel to customer sites will be required.
Interested
candidates should send their CVs to work@bernsoft.com on or before Wednesday,
July 10th, 2013.
Only shortlisted candidates will be contacted.
Only shortlisted candidates will be contacted.
