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Safaricom Jobs in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

Multi-Country Fixed Line Specialist

Reporting to Head of International Sales-VGE Africa, the successful candidate role will be to win new fixed business by identifying, developing and closing opportunities centered on fixed line solutions from VGE customer base; working with regional NAMS and GAMS and provide leadership; developing relationships with partners and senior contacts to dive education and awareness of VGE’s fixed line capabilities .

Key responsibilities include;
  • Own the regional fixed sales target;
  • Plan and develop relationships (in conjunction with the NAM/GAM) with customers to create opportunities and strategies to win business;
  • Develop new and existing customer relationships and partnerships at all (senior) levels across numerous functions;
  • Analyses statistical data and Provide factual information to influence Customers, GAMs/NAMs and Management about the correct strategy to bid or no-bid opportunities;
  • Understand customer preferences, pricing, product, terms and conditions to ensure that their requirements are met; gather and analyse data regarding competitor pricing and products and ensure that VGE fixed line products and services fit customer requirements;
  • Drive accelerated revenue growth by identifying potential markets for new and existing fixed products and services in accounts by focusing on services with high revenue;
  • Lead and take active participation in solution sales teams, working with appropriate colleagues to win complex new business and ensures delivery of new revenue targets;
  • Assist GAM/NAM on foxed sales opportunities to manage deals through commercial governance demonstrating win strategy, future revenue growth plan and account development opportunities
  • Apply and present detailed product capabilities in such a way that real business benefits are recognized by the high level customer contacts;
  • Understand the competitive market and use knowledge to increase margin and total contract value;
  • Introduce new innovations and concepts to take advantage of fixed line solutions ;
  • Evaluates performance, risks in nominated accounts and revise plans where appropriate;
  • Lead the virtual team of NAMs and OpCo specialist support to ensure a single coordinated solution is presented to the customer;
  • Work with local NAM’s and GAM’s to deliver tender responses including commercial, contracts, technical architects, commercial development, project and service management.
  • Work with the bid team to effectively manage numerous internal and external deadlines in order to respond to large RFPs for single and multi-country deals.
The ideal candidate should possess the following skills and competencies:
  • A relevant 3 year Bachelor Degree/Tertiary qualification;
  • 5-6 years’ experience in account acquisition and development in a multi-national environment;
  • A minimum of 2 years proven experience in senior management;
  • Ability to deliver on target results and meet customer expectations;
  • Persuasion and Influencing skills;
  • Presentation , report writing and Communicating skills;
  • Ability to Formulating Strategies and Concepts;
  • Creative and Innovative;

Head of Department - PR & Corporate Communications
HOD – PRC–JUNE- 2013
Reporting to the Director-Corporate Affairs, the successful candidate will be responsible for end to end management of the company’s internal and external communications strategy designed to present and maintain a positive public image of Safaricom in line with the Safaricom's commitment to being a truly transformative Kenyan business that goes beyond its limits to meet customer demands.

Key Responsibilities:
  • To develop and provide strategic thought leadership for both internal and external audiences in the areas of media management, digital asset and social media engagement, crisis communications, internal and external corporate publications, executive PR and media training;
  • Ensure that the Safaricom brand maintains cordial and mutually beneficial ties with its entire stakeholder universe, including the media, regulators, shareholders, customers, future generations etc. These relationships have to be based on the Safaricom 2.0 key tenets of openness, accountability, truth, speed and honesty.
  • Develop and implement a strategic online reputation management plan for the Safaricom brand. Giving the company a respected, consistent and well-projected voice in the online community;
  • Execution of a clear internal communications plan with quantitative measures on user uptake and experience that is positive;
  • Responsible for the effective performance of all outsourced PR agency functions and the entire stakeholder universe to come up with consistent messaging from the company, channeling it through the right medium and ensuring all company spokespersons are empowered and aligned to this cause;
  • Effective monitoring and reporting of the external and internal perception of the Safaricom values and strategic objectives;
  • Effective measurement of PR value for all agreed touch points in the business;
  • Prepare Departmental cost forecasts and budgets and monitor usage for compliance and implement remedial action as appropriate
  • Ensure application of best practice processes & procedures in the PR & Communications department;
  • Building a well-rounded team that has strength, in depth and breadth in PR & Communication by focusing on Staff development;
The ideal candidate should possess the following skills and competencies:
  • Bachelor’s Degree in either Marketing, Communications, Education , Political Science, Public Administration , Law and other social sciences;
  • Master’s Degree or relevant Post Graduate Qualifications in any of the above fields will be an added advantage;
  • 8- 10 years hands on experience in PR and Communications of which 4 years must have been in senior management experience, preferably in a blue chip company or reputable large corporate organisation.
  • The job holder will be a highly energetic and motivated tech savvy PR professional.
  • Ability to successfully liaise, communicate effectively , influence and negotiate with a wide range of stakeholders;
  • Resilient and have the ability to represent and maintain a principled position in a sensitive situation.
  • High emotional and cultural intelligence
  • High integrity and must be above reproach
  • Good organizational skills, proactive and self-drive for results;
  • Have a positive approach to ensuring complete customer satisfaction;
If you meet the requirements and are up to the challenge, please send your resume and application letter to the address below. 

Please quote the job reference number in the application letter. 

All applications must be delivered on or before Monday, 10th June 2013.

Head of Talent & Resourcing,
Safaricom Ltd,
E-mail to

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