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IT Manager Kenya / East Region IT Support Job in Kenya

We are a blue chip company, a leader in the broadcasting media sector.

Due to expansion and growth, the following position has arisen within our organization.

The Position will be based in Nairobi.

IT Manager Kenya / East Region IT Support


  • Provide professional Back Office operational support for Microsoft Server and Network environment.
  • Primary responsibilities are the monitoring, management, and optimisation of Active Directory and Microsoft Exchange. This role requires a highly proactive approach and will be expected to drive continual improvements to maintain a highly stable server and network infrastructure.
  • Responsible for backup of company and application data . Manage the network infrastructure from a design, implementation, planning, installation and support point of view
  • Troubleshoot, manage and resolve Server and Network related calls
  1. Proactive problem identification and resolution
  2. Installation and configuration
  3. On-going maintenance (housekeeping, health checks etc.
  4. Maintain Technical Documentation for the region
  • Reporting status to management. Identifying problems and bringing them to the Managers attention with sufficient lead time to avert crises
  • Working effectively as part of a team and seeks to support the team’s goals
  • Broadening own technical, functional, and industry skill base
  • Plan, implement, verify and troubleshoot local and wide-area enterprise networks and work focusing on advanced security, voice and wireless solutions
  • To maintain and manage various networks and services for the business
  • To implement new server and networking infrastructure as required
  • To achieve high standard of customer satisfaction through the delivery of timely and well managed project
  • To perform first level support for day to day server/network operations
  • To evaluate, implement and apply new technologies and to enhance the service offering of the network team in MCSA Ltd
  • To own and ensure successful on-going delivery of services after project completion
  • To take accountability for timely delivery of major projects
  • To develop co-operative working across function boundaries
  • Be able to diagnose hardware and software related issues on Cisco equipment
  • Ensuring that response times are kept within the parameters set
  • Adhering to company processes and procedures including relevant documentation
  • Install, configure, operate, and troubleshoot routed and switched networks, including implementation and verification of connections to remote sites in a WAN
  • Plan, implement, verify and troubleshoot local and wide-area enterprise networks and work focussing on advanced security, voice and wireless solutions
  • Logical thinking
  • Assertiveness
  • Interpersonal skills
  • Planning/Organising Skills
  • Communication Skills (Verbal and Written)
  • Negotiation Skills
  • Relationship Building! Diplomacy /Tact
  • Problem solving
  • Creative and lateral Thinking skills
Personal Qualities:
  • Integrity
  • Flexibility
  • Quality orientation
  • Persuasiveness
  • Attention to detail
  • Deadline driven
  • Stress Tolerant
  • Analytical
Qualification and experience:
  • University Degree in IT or Computer Science or related field; MSC/MBA will be an added advantage;
  • At least five years’ experience
  • Technical understanding of principles and practices of personal computers, telecommunications and information technology.
  • Extensive Active Directory / Exchange experience essential - administration and implementation
  • MCSE Exchange 2003 MCSE essential
  • MCSE Windows Server 2003/M CITP Windows Server 2008 essential
  • MCTS Windows Server 2008 Virtualization beneficial
  • Experience in Backup software and methodologies
  • WAN technologies: Frame relay, MPLS, Satellite, ADSL, GPRS/36 ,etc
  • WAN Optimization
  • LAN/WAN switching and routing technologies
  • Routing protocols and policy based routing
  • Networking redundancy and load balancing implementation
  • Quality of service
  • Wireless LAN standards and implementations
  • Network security pertaining to firewall, router and WLAN implementations
  • VPN, IPsec
  • Business continuity Plan design
  • VLANs, spanning-tree
  • VoIP
  • Network Performance Monitoring
  • ITIL
Applicants should submit their CVs (clearly marked “IT Manager Kenya / East Region IT Support”) on the subject line to:

Closing date for the applications is on 10th May 2013

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