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IT Manager Job in Kenya

IT Manager

Job Description

Management and maintenance of the IT infrastructure required to deliver the agreed level of IT services to the business.
Maintaining end-to-end processes that ensure operational risks are effectively managed and mitigated.

Managing the implementation of IT System Infrastructure changes and System Analysis.

Driving innovation and creativity in seeking ICT solutions to organizational challenges and in business processes to facilitate efficiency.

Deliver agreed levels of service to users and customers, and to manage the applications, technology and infrastructure that support delivery of the services..

Managing Incident Management Process to control unplanned interruption to an IT service, or a reduction in the quality of an IT service.

Controlling the Access Management Process to provide the rights for users to be able to access a service or group of services, while preventing access to non-authorized users.
Coordinating the Service Desk Function by providing a single central point of contact for all users of IT to logs and manages all incidents, service requests and access requests and provides an interface for all other Service Operation processes and activities.

  • Bachelor's degree in IT related field or equivalent
  • Minimum of 4 years IT management experience
  • Must have experience in Banking.
  • Strong communication skills to effectively communicate with and make recommendations to senior and executive management and internal and external service partners
  • Proven team building and relationship management are essential
  • Ability to create and present complex concepts in a clear and concise fashion
  • Adaptability to changing assignments and the ability to oversee several large simultaneous technology projects

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