Career
Opportunities at Equity Bank
Equity Bank is the regions leading Bank whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities.
Equity Bank is the regions leading Bank whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities.
Currently
the Bank is seeking additional talent to serve in the roles outlined below:
1. Service Delivery Manager
1. Service Delivery Manager
The
Position
Reporting
to the General Manager - Shared Services, the role holder will own and drive
services proposition and provision through management of agreed
service
level agreements.
Key Responsibilities
Key Responsibilities
- To lead and take
ownership of issues reported at the Service Desk (Help Desk) for Kenya and
Subsidiaries.
- To drive the
resumption of disrupted services and identify immediate
recovery/workaround plan for business to resume service.
- To manage the
expectation of key stakeholders at the time of incident/service disruption
via effective communication handling and notification messages.
- To participate
in relevant discussions and reviews on problems/incidents and contribute
in achieving faster resumption time and root cause findings.
- To drive
continuous quality improvement by developing cost-effective and risk
mitigating solutions to create workaround/recovery and minimize service
impact (i.e. financial, reputational, risk etc).
- Track progress
and own any outstanding high severity incidents/service descriptions and
drive the checkpoint discussions for resumption and recovery.
- Ensure relevant
stakeholders are well engaged and be the key escalation point for
stakeholders to address issues on critical incidents.
- Effective and
constant engagement with team members/colleagues in order to achieve set
performance targets for issues reported at Service Desk.
- Facilitate any
knowledge gathering and sharing on critical systems/services to better
improve incident and issue management activities.
- Surface business
issues affecting the overall solution and manage implementation of any
remedial action.
- Ensure process
risk mitigations and deliverables are in line with audit requirements.
- Adherence to the
specified standards of quality and audit/ risk requirements.
Candidate’s
Profile and Qualifications
- A Bachelors
degree, preferably in IT. Banking, Administration or Customer Service
disciplines.
- Above 3 years
managerial background in incident, problem, compliant or service
management operations.
- Experience
working in a 24/7 environment would be an added advantage.
- Relevant
experience in operations support functions, project management and quality
improvement/initiatives.
- Knowledge and
working experience in help desk operations, contact center operations
and/or customer care/service operations at head office or branch
locations.
- Understanding of
banking and IT environment is an added advantage.
- Understanding
the disciplines of incident & problem change and call management
functions.
Desired
Knowledge, Skills and Ability
- Possess conflict
resolution skills and familiar with multicultural conference discussions.
- Ability to
deliver consistent results under pressure.
- Maintain a sense
of urgency about solving problems and take appropriate and timely
decisions and actions to achieve outcomes, while being diplomatic, tactful
and tolerant in relaying and receiving information.
- Ability to work
with people across all levels of seniority.
- Cultural
sensitivity — allowing understanding of how business expectations differ
in different cultural environments.
- Performance
driven and quality conscious.
- Strong
analytical and troubleshooting skills.
- Good
interpersonal and communication skills.
- Ability to
network effectively with other units within the business and within the
team.
- Effective
coordination, and influencing skills, team work and leadership qualities.
2. Head of Performance Management
The
Position
Reporting
to the General Manager - Shared Services, the role holder will be in charge of
driving strategic group performance through shared service value chain; value
drivers being, cost-income ratio, cost and income rationalization and group CSF
implementation.
Key Responsibilities
Cost,
Business Performance, Budget and Forecast
- Understand cost
drivers for subsidiaries so as to identify efficiency gains and set hard
targets for cost saving.
- Track and
monitor month-on--month cost variances and ensure financial discipline.
- Review actual
business volumes against projections, analyze impact to resource requirements
and cost base.
- Engage
subsidiary businesses and lead an effective budget & forecast process
as per group guidelines.
- Analyze business
performance and initiatives, and highlight risks and opportunities. Assist
business address risks to ensure committed financial outcome.
- Produce a
detailed group profitability review of existing products and new products.
- Provide
financial input for drafting of subsidiaries PAR reports.
Financial
Management Reporting and Controls
- Ensure timely
& accurate reporting to group management.
- Develop and
manage the preparation of group management information reports for timely
and accurate assessment of financial performance.
- Review and
support business on group accounting policy & financial controls. This
includes the consistent application of the transfer pricing and cost
allocation methodologies.
Project
Management
- Through the
Shared Service platform, support finance and business teams on various
strategic projects assigned from time to time.
- Assist in the
evaluation of group projects (through pre and post implementation reviews)
with specific value propositions, and in accordance with group and local
guidelines.
Candidate’s
Profile and Qualifications
- A Bachelors and
Masters degree in Business, or Accounting or its equivalent from a
recognized institution.
- Professional
Qualification - CIMA, CPA, ACCA.
- Above 4 years
working experience in the banking industry.
- High level of
computer literacy and understanding of business computing environments.
- Knowledge of the
banking practice and products.
- Strong knowledge
in management accounting principles.
- Strong
analytical skills and an eye for detail.
- Good
communication and interpersonal skills.
- Team builder.
Desired
Knowledge, Skills and Ability
- People
management skills.
- Executive presentation
skills.
- Financial
analytical skills.
- Leadership
skills.
- Customer service
skills.
- Strong
communication and negotiation skills.
- Excellent
interpersonal skills.
3. Anti Money Laundering Compliance Manager
The
Position
The
role holder will provide key subject matter expertise and leadership on Anti
Money laundering and Sanctions Compliance to the Bank.
He/she
will manage the overall health and continued improvement of Anti Money
laundering and Sanctions Compliance programs and systems.
Key Responsibilities
- To support the
build, implementation and management of the regulatory risk, anti money
laundering control and monitoring framework, facilitating compliance with
relevant regulation and internal policy.
- To effectively
manage regulatory and anti money laundering risk by ensuring risks are
identified, assessed, mitigated, monitored and reported in an effective
manner.
- To identify
relevant emerging and upstream regulatory risks through the analysis of
internal policy and regulations as well as driving improvements in the
management of the Anti Money laundering and Sanctions Compliance
frameworks across the Bank, proactively identifying the need for adoption
of controls to meet changes in the risk profile and optimize balance
between risk and controls.
- To provide
continuous liaison, training and advisory support to business units within
the Bank and to review and advise on new products and projects for
conformance with relevant regulations and the Banks Anti Money laundering
and Sanctions Compliance programs.
- To prepare
internal and external compliance reports in regard to external and
regulatory compliance issues on Anti Money laundering and Sanctions
Compliance.
- To train and
provide leadership to a team of AML analysts.
Candidates
Profile and Qualifications
- Undergraduate
degree from a recognized university.
- 5 years wide
range banking experience, 2 of which must be at a supervisory level at an
Anti Money laundering and Sanctions Compliance unit of a commercial bank.
- Hands on
experience using Anti Money laundering and Sanctions Compliance systems.
- Risk relevant
professional qualifications such as ACAMS, FRM e.t.c will be an added
advantage.
Desired
Knowledge, Skills and Ability
- Effective
communication, coordination, influencing skills, team work and leadership
qualities.
- Must have a
proactive approach to continuous improvement.
- Methodical
analysis and problem solving skills including the ability to translate
complex problems into actionable recommendations for decision making.
- Ability to work
under tight deadlines with a flexible approach to accept and champion
change.
- An awareness of
operational risk assessment techniques and knowledge of systems processes
and procedures adopted within risk management.
- Conversant with
compliance environments and regulatory requirements and developments.
- Ability to work
with people across all levels of seniority.
If
you meet the above requirements, please submit your application quoting the job
you are applying for and a detail.ed Curriculum Vitae including your current
remuneration, daytime telephone contact and email address to
jobs@equitybank.co.ke by 24th May 2013.
Only
shortlisted candidates will be contacted.
Equity
Bank is an equal opportunity employer.
We
value the diversity of individuals, ideas, perspectives, insights and values,
and what they bring to the workplace.