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Operations Manager Job in Nairobi Kenya


Operations Manager
 
Location: Nairobi 
 
Industry: BPO / ITES
 
Our client, a global leader in BPO / ITES is looking for an Operations manager. 

The position calls for a dynamic, enthusiastic and a hardworking individual with extensive experience in team management. 
 

Key Tasks and Responsibilities
  • Implement, develop, present and report to the Board on progress against the strategic and annual business plans, policies and strategies on a regular basis
  • Develop, lead, manage, motivate the Management Team as well as manage resources efficiently and effectively to achieve the company’s objectives
  • Take a leadership role in establishing or developing the company’s culture and values
  • Heading the Technical Support Department & leading a team of 10 system & printer engineers and providing backend support for Administration of the Hardware & Networking Systems
  • Monitor system usage and response, perform system and database backup, developing a secure transaction framework, perform installation of operating systems and upgrades.
  • Providing advanced technical support to end users, ensuring high uptime & organizing technical presentations/exhibitions
  • Responsible for the overall financial and commercial personnel management
  • Responsible for the implementation of marketing, policies and strategies
  • Responsible for the overall implementation, maintenance and running of the Annual Business Plan
Qualifications, Training and Experience
  • A Degree in Business Management or its equivalent
  • A strong IT background
  • 3-5 years in Senior Management position
  • Strong analytical skills
  • Strong knowledge of Human Capital Management
  • Good interpersonal, communication and co-ordination skills
To apply, send your CV and cover letter to vacancies@flexi-personnel.com before Friday 16th March, 2013. 

Clearly indicate the position applied for and the minimum salary expectation on the subject line.

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