MTN
Business Kenya Limited has grown to become one of the leading providers of
corporate communications having modern and reliable network infrastructure in
the region.
Team
Leader, Relationship Manager
The ideal candidate will be responsibility for the daily operations of the Unit and ensure that customers receive high quality services which should result in optimization of customer satisfaction and retention.
The ideal candidate will be responsibility for the daily operations of the Unit and ensure that customers receive high quality services which should result in optimization of customer satisfaction and retention.
In
addition s/he will:
- Lead
and develop a team of Relationship Managers and support the team to
attract new customers and to grow revenues from existing customers by
delivering the highest standards of service.
- Acquire
and manage customers; this includes managing the largest and most complex
of the relationships within your immediate team.
- Oversee
Business Development within the team focusing on winning customers to
position MTN as their main IT solution provider.
- Ensure
the team has the requisite skills and tools to do their jobs effectively
and efficiently and to work closely with the Team Leader, Customer Support
and Sector Managers to this end.
- To
oversee the development of relationships between the Customer Relationship
Managers and customers and ensure that follow-up schedules and deadlines
are met.
- Maintain
excellent service quality at the point of enquiry and follow-up.
- Oversee
team’s follow-up calendars and ensure they are on schedule in contacting
customers and guiding them in the right direction to make improvements.
- Ensure
updated contracts are kept and correct billing information on major
accounts is availed and educate customers on the company’s products and
services.
Knowledge, skills and ability required:
- An
undergraduate degree in Business Management or its equivalent.
- 4
years experience, 2 years in a similar leadership position.
- Leadership
skills are fundamental to success in the role in order to maintain and
further improve the high performance culture and strong employee
engagement.
- Proven
track record of acquiring new customers and to developing existing
relationships.
- Professional
and polished customer facing skills that will create a positive first
impression.
Key Sector Managers
Based in Nairobi, Kisumu or Mombasa, this role reports to Sales and Marketing Manager.
Based in Nairobi, Kisumu or Mombasa, this role reports to Sales and Marketing Manager.
The
incumbent will:
- Facilitate
growth of company market share and annual revenues through the sale of MTN
product solutions within the assigned region.
- Formulate
and implement appropriate and effective sales strategies with a view of
achieving business development.
- Identify
target markets/opportunities for the development of business for the
company.
- Deliver
set monthly sales targets.
- Identify
target markets/opportunities for the development of business for the
company.
- Proactively
identify and resolve client concerns.
- Enhance
customer relations with an aim of creating customer attraction, retention,
growth and satisfaction.
- Provide
timely strategic market intelligence feedback on market trends and
opportunities to improve performance and enhance the public knowledge on
the services and products offered by MTN Business.
- Provide
comprehensive and objective sales reports for management decision making.
Knowledge, skills and ability required:
- An
undergraduate degree or diploma from a recognized institution.
- Relevant
certifications in Information Technology or related fields e.g. Cisco,
Oracle, would be an added advantage.
- Must
have at least four year experience in handling sales preferably in an IT
or a telecommunication infrastructure.
- Can-do
attitude, high energy with excellent leadership qualities.
- Good
selling, negotiation, analytical and problem solving skills.
- Ability
to work in a team.
- Sense
of business urgency.
Customer Service Engineer
Based
in Kisumu and reporting to the Team Leader, Customer Service, the incumbent
will:
- Provide
timely customers support and recommend appropriate solutions in reference
to inquiries and concerns about products and services the business
provides.
- Ensure
all support inquiries are attended to, acted upon and logged into the
Client Relationship Management (CRM) system.
- Ensure
maintenance of existing facilities including but not limited to power
backup systems, network access servers, routers, air conditioners and
other backbone facilities.
- Conduct
site visits to troubleshoot and resolve technical problems.
- Conduct
post-implementation training and commissioning of customer solutions.
- Ensure
proper documentation for each client on implementing solutions.
- Provide
assistance to the sales team while responding to proposals.
- Provide
comprehensive and objective service deliver reports for management
decision making.
Knowledge, skills and ability required:
- Bachelor’s
degree in Information Technology related field such as Computer Science or
Electrical Engineering.
- CCNA
or JNCIA qualification is required.
- Must
have at least 3 years relevant work experience.
- Experience
in managing/maintaining client relationships.
- In-depth
knowledge of customer solutions e.g. data communications, mail servers and
proxies.
- Result
oriented, and with good analytical skills.
- Excellent
presentation skills.
Application details
Interested candidates who meet the above requirements for any of the above positions may send their applications and detailed CV, including your qualifications, experience, present position and current remuneration.
Interested candidates who meet the above requirements for any of the above positions may send their applications and detailed CV, including your qualifications, experience, present position and current remuneration.
The
forwarding e-mail and cover letter must clearly indicate the job title on the
subject line.
Send
your application to hr@mtnbusiness.co.ke by 7th February 2013.
MTN
Business Kenya reserves the right to accept or reject any application.
Only
short-listed candidates will be contacted.