The GogoSIMO Health Network is an organization based in Nairobi
with several branches countrywide whose main mandate is promotion of better
Health among the lower and middle class in the society.
We are seeking to recruit 5 IS Helpdesk Assistant
Managers who will be working at out offices
Essential Job Responsibilities:- First
level of business interaction
- Communication
& Escalation Management
- Follow-up’s
& Issue closure coordination with internal team
- Remedy
Management & ticket allocation
- Remedy
Daily Reporting
- L1
Documentation
- Field
incoming help requests from end users via both telephone and e-mail in a
courteous manner.
- Document
all pertinent end user identification information, including name,
department, contact information, and nature of problem or issue.
- Prioritize
and schedule problems. Escalate problems (when required) to the
appropriately experienced Engineer.
- Record,
track, and document the help desk request problem-solving process,
including all successful and unsuccessful decisions made, and actions
taken, through to final resolution.
- Identify
and learn appropriate software and hardware used and supported by the
company.
- Perform
hands-on fixes at the desktop level
- Test
fixes to ensure problem has been adequately resolved.
- Perform
post-resolution follow-ups to help requests.
- Work
with regional Production Delivery lead of Africa to drive helpdesk
improvement initiatives.
Job profile:
- MS
Office application (like Word, excel etc)
- Antivirus
(Symantec)
- Exchange
2003/2007
- Windows
2003 Server
- Windows
XP/Vista
- MS
Outlook
- LANDESK,
ALTIRIS
- Fair
knowledge about WAN/LAN
- Trouble
shooting for network cabling
- Backup
operations
- Desktop
and Notebooks setup and daily management
- IT
Policy development, Administration and management in conjunction with
internal processes
- Microsoft
Patches Administration and management on the client systems
- Management
of changes across business, Technology and process boundaries in
conjunction with internal processes
- Ensure
the reports are generated and sent to appropriate personnel – These
include trend analysis and health check reports
Interested qualified candidates should submit their applications
enclosing a detailed Curriculum Vitae, day time telephone contacts, current
gross salary, names and contact of three referees, copies of relevant
professional and academic certificates and testimonials to the address below,
not later than 15th November, 2012.
Preferably by Email:
Gogosimo Health Network
Riverside Drive,Dimension Building
P.O. Box 30253-40213
Nairobi
Forward CVS to:auma.okoth@gogosimo.com
Riverside Drive,Dimension Building
P.O. Box 30253-40213
Nairobi
Forward CVS to:auma.okoth@gogosimo.com