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Safaricom Jobs in Kenya – (2 positions)

We are pleased to announce the following vacancy in the IS Operations Department within the Technology Division. 

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

MPESA Support Analyst


Reporting to the Senior Manager Enterprise systems Support, the position holder will provide technical support to existing and upcoming Revenue Systems and MPESA applications.

The job holder’s key responsibilities will be to:
  • M-Pesa systems monitoring;
  • Ensuring 99.99% Availability and usability of M-PESA, 3rd party billers connections and data integrity;
  • Investigations and root cause analysis of all incidents and problems affecting M-PESA
  • Documentation of RCA to be submitted for approval within 2 days of the event.
  • Testing and Implementation of new products, services or upgrades;
  • Provide secondary and tertiary support (and management where applicable) for MPESA and all interfaces;
  • Documentation and Policy implementation.
The ideal candidate should possess the following skills & competencies:
  • University Degree in Computer Science or IT Related field;
  • Certification in MCSE/MCSA;
  • Certification in MSSQL Server;
  • Programming skills in any 4GL or a functional programming language e.g. SQL;
  • Oracle DBA training is highly recommended;
  • UNIX/Linux would be an added advantage;
  • 3-4 years experience in a client server environment;
  • 2 years DBA and/or Application Support experience;
  • Highly developed analytical thinking skills;
  • Ability to manage customers and fellow team members;
  • Team player.

Senior Analyst  – Intelligence Systems

Reporting to the Enterprise  Systems Support  (ESS) Manager, the position requires a highly technical person with strong analytical skills.

 The ideal candidate possesses strong interpersonal skills and the ability to influence others. 

Self-motivated and committed to results.  

In addition, this role requires excellent project planning/management skills, creativity, and the ability to think strategically.

The job holder’s key responsibilities will be to:

Data Warehousing
  • Gather and analyze data in support of creating a strategy and vision around data storage (data warehousing, OLAP, data mining), information delivery (dashboards, portals, scorecards), and reporting;
  • Proactively analyze data to identify immediate improvement opportunities;
  • Participate in the design and high level modeling of data warehouse and data mart objects;
  • Determine data quality standards required to support analytic and reporting needs. Develop and implements data profiling; and validation routines to support data quality standards. Identify business processes changes that will improve data quality;
  • Lead cross functional teams and show an ability to translate sophisticated analytics into terminology that can be easily understood by business owners;
  • Inspire , up skill and grow  junior analysts in the team;
  • Provide the enterprise with the data management and analytics solutions for making good decisions and expanding their own analysis capacity;
  • Train business customers on data warehouse contents, access tools and techniques.
Business Analytics
  • Develop predictive models solutions for business users on all aspects of product life cycle;
  • Work collaboratively with users in all business units to understand and define relevant reports and dashboards;
  • Define user objectives and goals and design and lead program strategy based on nature of data, processes and needs;
  • Monitor, track and understand industry trends and the factors that drive them;
  • Provide benchmarking and other comparative analyses of similar companies utilizing data mining tools and other data technology tools;
  • Respond to end user queries and request for support. Assists users with the creation of reports. Helps users derive actionable business insights from reports and analysis;
Systems Support
  • Troubleshoot technical and non-technical challenges on key decision systems, BI, FMS, Dealer Manager, CRM, and RAID
  • Manage system capacity and anticipate user demands on resources;
  • Work closely with the IT Development teams to ensure that the requirements as documented are clearly understood and consult with the developers IT teams to validate design assumptions.;
  • Ensure that recommended solutions are not sub-optimal, but fit within the overall information management structure of the enterprise;
  • Draw up operational Level Agreements with the development teams to ensure deployed systems are working systems and service levels are maintained.
The ideal candidate should possess the following skills & competencies:
  • Advanced degree in IT, statistics, economics or math;
  • Unix Certification required;
  • Proficiency in programming languages including MSSQL, PL/SQL and perl;
  •  Intermediate training on Database Administration essential;
  • 5 + years experience with system analysis, data analysis, data modeling, master data management, ERP systems, relational database, data warehouse, and OLAP;
  • Excellent skills demonstrating high proficiency in statistical analysis;
  • Excellent communication skills and high profile presentations.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Wednesday 29th August, 2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Via E-mail to:

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