We are pleased to announce the following vacancy in the IS
Operations Department within the Technology Division.
MPESA Support Analyst
Ref: TECHNOLOGY_MSA__AUG _2012
Reporting to the Senior Manager Enterprise systems Support, the position holder will provide technical support to existing and upcoming Revenue Systems and MPESA applications.
The job holder’s key responsibilities will be to:
Reporting to the Senior Manager Enterprise systems Support, the position holder will provide technical support to existing and upcoming Revenue Systems and MPESA applications.
The job holder’s key responsibilities will be to:
- M-Pesa
systems monitoring;
- Ensuring
99.99% Availability and usability of M-PESA, 3rd party billers connections
and data integrity;
- Investigations
and root cause analysis of all incidents and problems affecting M-PESA
- Documentation
of RCA to be submitted for approval within 2 days of the event.
- Testing
and Implementation of new products, services or upgrades;
- Provide
secondary and tertiary support (and management where applicable) for MPESA
and all interfaces;
- Documentation
and Policy implementation.
The ideal candidate should possess the following skills &
competencies:
- University
Degree in Computer Science or IT Related field;
- Certification
in MCSE/MCSA;
- Certification
in MSSQL Server;
- Programming
skills in any 4GL or a functional programming language e.g. SQL;
- Oracle
DBA training is highly recommended;
- UNIX/Linux
would be an added advantage;
- 3-4
years experience in a client server environment;
- 2
years DBA and/or Application Support experience;
- Highly
developed analytical thinking skills;
- Ability
to manage customers and fellow team members;
- Team
player.
Senior Analyst – Intelligence Systems
Ref: TECHNOLOGY_SAIS__AUG _2012
Reporting to the Enterprise Systems Support (ESS) Manager, the position requires a highly technical person with strong analytical skills.
Reporting to the Enterprise Systems Support (ESS) Manager, the position requires a highly technical person with strong analytical skills.
The ideal candidate possesses strong interpersonal skills
and the ability to influence others.
Self-motivated and committed to results.
In addition, this role requires excellent project
planning/management skills, creativity, and the ability to think strategically.
The job holder’s key responsibilities will be to:
Data Warehousing
The job holder’s key responsibilities will be to:
Data Warehousing
- Gather
and analyze data in support of creating a strategy and vision around data
storage (data warehousing, OLAP, data mining), information delivery
(dashboards, portals, scorecards), and reporting;
- Proactively
analyze data to identify immediate improvement opportunities;
- Participate
in the design and high level modeling of data warehouse and data mart
objects;
- Determine
data quality standards required to support analytic and reporting needs.
Develop and implements data profiling; and validation routines to support
data quality standards. Identify business processes changes that will
improve data quality;
Leadership
- Lead
cross functional teams and show an ability to translate sophisticated
analytics into terminology that can be easily understood by business
owners;
- Inspire
, up skill and grow junior analysts in the team;
- Provide
the enterprise with the data management and analytics solutions for making
good decisions and expanding their own analysis capacity;
- Train
business customers on data warehouse contents, access tools and
techniques.
Business Analytics
- Develop
predictive models solutions for business users on all aspects of product
life cycle;
- Work
collaboratively with users in all business units to understand and define
relevant reports and dashboards;
- Define
user objectives and goals and design and lead program strategy based on
nature of data, processes and needs;
- Monitor,
track and understand industry trends and the factors that drive them;
- Provide
benchmarking and other comparative analyses of similar companies utilizing
data mining tools and other data technology tools;
- Respond
to end user queries and request for support. Assists users with the
creation of reports. Helps users derive actionable business insights from
reports and analysis;
Systems Support
- Troubleshoot
technical and non-technical challenges on key decision systems, BI, FMS,
Dealer Manager, CRM, and RAID
- Manage
system capacity and anticipate user demands on resources;
- Work
closely with the IT Development teams to ensure that the requirements as
documented are clearly understood and consult with the developers IT teams
to validate design assumptions.;
- Ensure
that recommended solutions are not sub-optimal, but fit within the overall
information management structure of the enterprise;
- Draw
up operational Level Agreements with the development teams to ensure
deployed systems are working systems and service levels are maintained.
The ideal candidate should possess the following skills &
competencies:
- Advanced
degree in IT, statistics, economics or math;
- Unix
Certification required;
- Proficiency
in programming languages including MSSQL, PL/SQL and perl;
- Intermediate
training on Database Administration essential;
- 5
+ years experience with system analysis, data analysis, data modeling,
master data management, ERP systems, relational database, data warehouse,
and OLAP;
- Excellent
skills demonstrating high proficiency in statistical analysis;
- Excellent
communication skills and high profile presentations.
If you feel that you are up to the challenge and posses the
necessary qualification and experience please send your resume and application
letter indicating your experience and why you are the most suitable candidate
for the role clearly quoting the job title to the address below.
The deadline for application is Wednesday 29th August, 2012.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to: hr@safaricom.co.ke