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Head of Operations Job in Nairobi Kenya

SMEP Deposit Taking Micro Finance Limited is a growing Christian MFI regulated by Central Bank of Kenya is looking for dynamic and self-motivated applicants to fill the following position:-

Head of Operations 

Ref: HOP/1/HRD/2012

Reporting to the Chief Executive Officer, the successful candidate will be responsible for providing leadership and strategic direction to the operations function of the company; drive the development and growth of the business in a sustainable and profitable manner, and ensures compliance with the organizational policies, and regulatory requirements while ensuring competitive edge for the company in the market through client friendly products and services. 

The position is based in Nairobi with travel within the country.
Qualifications and competencies
  • Masters degree in Business, Microfinance, Banking and Finance, Economics, Marketing, or a related discipline
  • Specialized Training e.g. Diploma in Microfinance or Banking; Post graduate diploma in leadership and Management, professional qualification in accounting will be an added advantage.
  • At least 7 years relevant work experience in the senior management in micro-finance industry/sector and preferably 3 years in similar position in a reputable micro-finance company
  • Computer literate in windows environment and relevant accounting and portfolio management packages T24 - Emerge.
  • Good implementation strategies and analytical skills
  • Possess good management skills, leadership qualities with strong verbal and written communication skills
  • Be aged between 35-45years
Duties and responsibilities
  • Spearhead the development and implementation of strategic and business plan for the operation function of the company
  • Formulate strategies for implementation of the business plan and attainment of the business targets
  • Provide Management with periodic operational reports as appropriate and any other information that may be deemed necessary to support decision making processes by both the Senior Management Team and the Board
  • Nurture an environment for enhanced productivity, effective working relationships, and acceptable discipline levels within the function.
  • Ensure that operations function comply with the regulations and requirements as stipulated within the industry/sector including regulatory directives and legal requirements of Central Bank of Kenya
  • Ensure the operations programs are self sustaining with zero tolerance level of default and arrearage, by growing quality portfolio through providing credit and optimal collection of the same
  • Able to carry out a stringent appraisal and recommend funding priorities that will lead to expansion of the branch business
  • Establish, deal and maintain positive customer relations with both private and corporate customers in a regulated deposit taking micro-finance.
  • Be involved in planning and delivering of effective sales strategies and monitoring the progress of new and existing financial products
  • Champion the development of products to satisfy the expectations and demands of customers
  • Perform any other duties as may be assigned by the Chief Executive Officer and/or Management from time to time.
Qualified and interested candidates should download the SMEP DTM LTD Job Application Form at it out and send it via email to on or before 25th May, 2012.

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