We
have a Customer Service Manager position
vacant with a MNC in Kenya.
Nairobi, Kenya
Product range: refrigeration, chillers, freezers
The incumbent should be:Nairobi, Kenya
Product range: refrigeration, chillers, freezers
1.
Mature
2.
Responsible
3.
Self-motivated
This is an engineering product hence seeking a professional with similar experience- electronics background.
Candidate must have experience in air conditioning, refrigeration service experience.
Objective- monitoring and supervising service team to resolve issues on time, customer retention and engagement.
Customer Service Manager
Management of service contracts and agreements
This is an engineering product hence seeking a professional with similar experience- electronics background.
Candidate must have experience in air conditioning, refrigeration service experience.
Objective- monitoring and supervising service team to resolve issues on time, customer retention and engagement.
Customer Service Manager
Management of service contracts and agreements
Budget
responsibility for all Service activities in the respective markets.
Solving
and investigating customer’s long-standing or complex problems passed on by the
customer service assistants/ coordinator.
Provision
of one-to-one service and developing complaints or feedback procedures for the
use of customers.
Providing
advice and help to customers using the products or services of the
organization.
Issuing
compensations or refunds to customers and maintaining accurate and timely
records of correspondence or discussions with the customers.
Supervising
customer service teams, learning about the products or services of the
organization, and following up-to-date with modifications.
Training
staff/ employees to deliver excellent customer service and involving in staff
appraisals and recruitment process.
Developing
customer service standards, policies and procedures for the organization or
department.
Keeping
abreast developments and changes in customer service field by reading pertinent
journals, attending meetings and courses.
Analyzing
data or statistics to identify the customer service level, the organization is
providing.
Education and Qualifications
Education and Qualifications
- Industry
preferred- Engineering background/ electronics/ electrical
- Experience
in customer service management related activities
- Customer
Service experience in engineering sector
- Multi-task
oriented.
- Excellent
communication skills and problem solving abilities.
Please email responses at rakhi.khanna@abcconsultants.in