Introduction:
StarTimes Media (Kenya)
Company Limited (Referred as StarTimes) aims at providing affordable, various,
and reliable digital TV service to Kenya. This includes not only the
set-top-box, but also digital TV services.
Our services are going to be available in Nairobi, Mombasa,
Kisumu, and nine other cities within this year. Kenya will be the ninth country
covered by the StarTimes Group’s digital services.
The former countries
include: Rwanda, Nigeria, Tanzania, Republic of Guinea, Mozambique, Uganda,
Burundi and Central Africa. The StarTimes Group has more than one million
subscribers in Pan Africa and more than seven million subscribers globally.
Partnership After-Sale Service Site
Description: provides after-sale technical support to our customers, including outdoor antenna installation, repair, and other services as required.
Description: provides after-sale technical support to our customers, including outdoor antenna installation, repair, and other services as required.
The requirements are:
1.
Major Business in Electronics
2.
Stable Business Shop
3.
Stable Technician Staff (Training On Startimes)
For more details, please contact: 0721-720406; email:
service@startimes.co.ke
As part of our growth strategy and in order to strengthen our team to achieve ambitious performance objectives, the company wishes to invite experienced, dynamic and innovative individuals to join us.
1) Call Centre Representative
(Nairobi:12)
Job Objective:
Support and provide superior service via phones, e-mails and faxes as a receiver and caller, use questioning and listening skills that support effective telephone communication.
Duties and Responsibilities:
·
Project a professional company image through phone interaction
·
Collect customer inquiries, explain product function and resolve
problems
·
Work with the customer to ensure they are properly serviced
·
Take calls and handle each request to ensure customers are
satisfied on the first call
·
Make follow up calls to ensure customer satisfaction
Skills and Competencies:
·
Excellent communication skills (verbal and written)
·
Strong interpersonal skills, including active listening and
empathy
·
Flexibility with regard to work schedule
·
Intermediate computer proficiency - keyboard, mouse,
copy-and-paste, typing and navigating between multiple windows
Education/Experience:
·
Bachelors degree from accredited university in any major
required
·
1+ Year of sales, call-center or customer service experience is
preferred
2) Customer Service Representative
(Nairobi:25/ Mombasa:6/ Kisumu:10)
Job Objective:
Responsible for day to day running of customer service centres, to keep track of stock levels, to keep accounts and manage cash flow, to meet targets and policies.
Duties and Responsibilities:
·
To provide excellent customer service in sales and after-sales
situations
·
To respond to general customer inquiries and complaints in a
timely manner and to resolve issues to satisfaction of customer based on
company policy
·
To project a professional company image
·
Accurately respond to questions and assist customers with
product features, installation, setup, troubleshooting and hardware operations
·
Assist customers with their billing and payments needs and
accepting payments
·
Sell multiple entertainment products and services as well as
hardware systems and accessories
·
Maintaining a professional appearance, behavior, and conduct
·
Effectively work with peers in a team focused environment
·
Perform other duties as required
Skills and Competencies:
·
Responsible, trustworthy, and personally takes responsibility
for actions/consequences of all staff of business hall
·
Able to handle and difficult situations under pressure with
grace and efficiency
·
Great communication skills, listening skills, loves a challenge,
can perform under pressure with limited supervision
·
Professional appearance and the willingness and ability to work
evenings and weekend shifts as needed
Education/Experience:
·
Bachelors degree from accredited university in any major
·
Fluency in English and Swahili
·
Prior customer service experience preferred
3) Dtv Platform Maintenance
(Limuru: 1/ Mombasa: 2/ Kisumu:2)
Please Note, Initial Training Will Be Done In Nairobi For
Two Months.
Job Objective:
To provide maintenance support to the technical operations department of the company.
Ensure all transmission equipment is working at all times and faults and repairs are done in a timely manner.
Duties and Responsibilities:
·
To oversee the optimal performance of the company’s digital tv
platform.
·
To maintain the digital tv platform, including transmitters,
digital TV head-end, broadcasting networks.
·
To oversee and assist the construction of the digital TV
platform.
Skills and Competencies:
·
Advanced knowledge and experience in digital TV platforms,
transmitters, digital TV front end systems, and broadcasting networks.
·
Capable of working long shifts (night and weekends required).
·
Have strong interest in digital television technology.
·
Hard working, good attitude, strong sense of responsibility, and
enthusiasm for work performed.
Education/Experience:
·
Bachelor’s degree in a relevant field from an accredited
university required.
·
Experience in the communications industry and related
maintenance experience preferred.
·
Prior experience in maintenance and support of transmitters and
broad casting equipment.
4) Operation Center Monitor
(Nairobi:2)
Job Objective:
To assist in the construction of the digital broadcasting network, to maintain the said network at its optimal function.
Duties and Responsibilities:
·
To assist in the construction of the nationwide digital TV
network and associated works
·
To maintain the digital broadcasting network once in operation
and make sure that the network is operating at optimal levels
·
To resolve problems with the digital network within set time
limits
·
Provide technical support in the workplace to include set-up,
maintenance, and repairs of computers, lan, and other tech equipment
·
Test and troubleshoot equipment
·
Miscellaneous responsibilities as required
Skills and Competencies:
·
Experience in networking, including router, fiber, bandwidth,
and wireless networks
·
Proactive and able to work with minimal supervision.
·
Highly motivated and disciplined, with an ability to follow
procedures exactly.
·
Capable of working long shifts (night and weekends required)
·
Has strong interest in digital television technology
·
Hard working, good attitude, strong sense of responsibility, and
enthusiasm for work performed
Education/Experience:
·
Bachelor’s degree in related major from accredited university.
·
1+ Years of related experience in the communications industry
and related maintenance experience preferred.
5) Sales Account Executives
(Nairobi: 15/ Mombasa: 6/Kisumu:10)
Job Objective:
·
Increase company sales through new cliental and to maintain a
stable and progressive relationships with current cliental.
·
To ensure smooth and efficient operations of the marketing and
sales department by coordinating and cooperating within departments and between
departments to ensuring that expected sale targets are met.
·
To safeguard company’s property and products according to
company’s policies and procedures. To assist the sales director with any issues
related to the sales department.
Duties and Responsibilities:
·
Develop and maintain accounts.
·
Implement the channel sale policy, and formulate promotion plan
·
Enlarge corporate account market and achieve expected sales
targets
·
Keep good relationship with clients, and resolve the problem
customers faced, dealing with customers’ complaints promptly, and collect
market information
·
Feedback and maintain the information of dealers and resellers
·
Analyze the information of dealers and market, and forecast the
market trends
·
Support work of delivery, goods provides, goods returning,
payment collection, receipts, accountings checking, etc
·
Achieve the individual sale targets, and submit all the required
documents in time.
·
Any other tasks assigned by the management
Skills and Competencies:
·
Ability to adjust priorities and manage time wisely in a
fast-paced environment.
·
Ability to maintain records and documentation pertaining to work
force.
·
Problem solving skills
·
Possess strong product and system knowledge.
·
Possess good communications and analytical skills – English and
Swahili
·
Ability to provide outstanding service and sales to clients.
Education/Experience:
·
Diploma from a recognized university/college with at least 2
years related work experience from a fast paced organization.
·
Computer literacy
6) Product Consultant
(Nairobi: 10)
Job Objective:
To provide pre-sales information about the company’s product to potential customers in order to promote the product in a store setting and to provide aftersales service to current customers.
Duties and Responsibilities:
·
To introduce the product to the customer, and to provide the
customer with information about the product, including the product functions
and service through live demonstrations of company’s products at supermarkets
and stores.
·
To give customers a comprehensive understanding of the product in
order to generate purchase intention from the customer, and at the same time to
provide superior after-sales customer service for customers.
·
To consult with customers, to collect customer information and
customer recommendations and comments.
·
To improve service and communication with existing customers
including bulk customers.
·
To use polite langue to provide the best service for customers.
·
To take the initiative to help customers, to be enthusiastic,
courtesy, patient, and thoughtful so that customers feel at ease.
Skills and Competencies:
·
Health and strong, warm and cheerful character, proactive
·
Smart appearance and attractive
·
Strong sense of responsibility and dedication.
·
Strong communication skills, comprehension skills, and ability
to execute required Responsibilities.
·
Studious, and responds quickly to requests.
·
Determined to put a lot of effort and thought into work
Education/Experience:
·
Diploma from accredited university preferred
·
Prior sales or marketing experience preferred
7) Legal Advisor
(Nairobi:1)
Job description and duties:
·
To undertake all related legal work regarding startimes.
·
To provide legal advice and assistance to the divisions and
directorates.
·
To provide legal support to other countries according startimes
requirements.
Skills and Effectiveness:
·
Able to communicate effectively.
·
Analytical and problem solving skills commensurate with the
level of responsibility.
·
Attention to detail.
·
Able to manage time effectively and complete tasks within
deadlines.
·
Able to establish effective working relationships.
·
Able to negotiate and influence desirable.
Personal Attributes:
·
Equally able and effective working individually and as part of a
team.
·
Integrity, Self-motivation, Self-confidence, Initiative,
Flexible approach to range of work and working hours.
Experience/Achievements:
·
At least two years experience of legal work in an international
company or a influential law firm.
·
Familiarity with labor, broadcasting and communication laws.
·
Knowledge of local authority practice and procedures desirable
Qualifications:
·
Llb from accredited university
·
Member of the law society of Kenya
·
Advocate of the high court of Kenya
·
Current driving license and occasional use of own vehicle
desirable
·
Available to travel within territory of Kenya and aboard of
Kenya desirable.
8) Customer Service Centre Manager
(Mombasa: 1/Kisumu: 2)
9) Technician
(Mombasa: 5/ Kisumu: 10)
10) Commercial Assistant
(Mombasa:1)
11) Accountant
(Mombasa:1/Kisumu: 1)
12) Audit Assistant
(Mombasa:1/Kisumu: 1)
Competitive salary package and attractive career promotion opportunity are here!
Application:
Qualified candidates please send your application letters and
resumes quoting relevant skills and experience to the following email address
as attachment (word format), with the title of email as following format:
position titlename- mobile number.
The format for the title of the attachment is the same.
Kindly include names of three referees and a daytime telephone contact.
Interviews will be done on a rolling basis until the position is
filled.
Only shortlisted candidates will be contacted.
Nairobi: hr.kenya@startimes.com.cn
Mombasa: hr.mombasa@startimes.co.ke
Kisumu: hr.kisumu@startimes.co.ke