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Technical Administrator Job in Nairobi Kenya

Our client, a leading high-tech security provider in East Africa with its corporate headquarters in Nairobi is looking for a qualified and experienced individual to fill a position of Technical Administrator.

The ideal candidate will have strong administration skills, a technical background and be responsible for working closely with both clients and the technical maintenance and installation teams.

Key Responsibilities

  • Prepare installation/maintenance schedules and communicate expected installation and maintenance dates to the assigned technical team.
  • Communicate any changes in the schedule dates to both the technical team and the Client.
  • Make appointments with the clients on behalf of the technical Supervisors.
  • Keep clients informed on progress of installation/maintenance and any changes in the schedule during the Installation process.
  • Collect Job cards from the Technical Supervisors and update into the Evolution system.
  • Ensure Technical Teams report on site in time and carry out the installation/maintenance work within the quoted time.
  • Ensure all complaints related to technical department are updated within 24 hours and effectively closed within 48 hours.
  • Forward weekly lists of the service, maintenance and Installations done to the Customer Care Manager for client feedback.
  • Ensure for all jobs Handing over documentation is signed by Client, and forward to Finance department for Invoicing.
  • Daily data entry and generation of reports from the Evolution.
Qualifications
  • Diploma in Business Administration and Management
  • 2 years experience in a similar role.
  • Results oriented individual willing to work long hours
  • Have good communication skills- both written and verbal.
  • Have IT background
  • Some technical background will be an added advantage
To apply, send your CV only to jobs@flexi-personnel.com before Thursday 15th December 2011. 

Clearly indicate the position applied for and the minimum salary expectation on the subject line.
 


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