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Technical Administrator Job in Nairobi Kenya

Our client, a leading high-tech security provider in East Africa with its corporate headquarters in Nairobi is looking for a qualified and experienced individual to fill a position of Technical Administrator.

The ideal candidate will have strong administration skills, a technical background and be responsible for working closely with both clients and the technical maintenance and installation teams.

Key Responsibilities

  • Prepare installation/maintenance schedules and communicate expected installation and maintenance dates to the assigned technical team.
  • Communicate any changes in the schedule dates to both the technical team and the Client.
  • Make appointments with the clients on behalf of the technical Supervisors.
  • Keep clients informed on progress of installation/maintenance and any changes in the schedule during the Installation process.
  • Collect Job cards from the Technical Supervisors and update into the Evolution system.
  • Ensure Technical Teams report on site in time and carry out the installation/maintenance work within the quoted time.
  • Ensure all complaints related to technical department are updated within 24 hours and effectively closed within 48 hours.
  • Forward weekly lists of the service, maintenance and Installations done to the Customer Care Manager for client feedback.
  • Ensure for all jobs Handing over documentation is signed by Client, and forward to Finance department for Invoicing.
  • Daily data entry and generation of reports from the Evolution.
  • Diploma in Business Administration and Management
  • 2 years experience in a similar role.
  • Results oriented individual willing to work long hours
  • Have good communication skills- both written and verbal.
  • Have IT background
  • Some technical background will be an added advantage
To apply, send your CV only to before Thursday 15th December 2011. 

Clearly indicate the position applied for and the minimum salary expectation on the subject line.

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