Client Profile:
Our Client, Cellulant, is a technology-driven aggregator of value added services and content on GSM networks. Cellulant runs services based on USSD, SMS, Voice (IVR), MMS, GPRS and J2ME technologies.
With operations in Kenya, Tanzania, Uganda, Nigeria, Ghana, Botswana and Zambia, Cellulant is one of the most innovative and fastest growing regional players in the Mobile VAS industry.
Cellulant was Judged Top (Number 1) Mid-sized Business in 2008 KPMG/Business Daily Top 100 SME Survey.
Follow this link for details: www.bdafrica.com/index.php?option=com_content&task=view&id=10438&Itemid=5812Our Client, Cellulant, is a technology-driven aggregator of value added services and content on GSM networks. Cellulant runs services based on USSD, SMS, Voice (IVR), MMS, GPRS and J2ME technologies.
With operations in Kenya, Tanzania, Uganda, Nigeria, Ghana, Botswana and Zambia, Cellulant is one of the most innovative and fastest growing regional players in the Mobile VAS industry.
Cellulant was Judged Top (Number 1) Mid-sized Business in 2008 KPMG/Business Daily Top 100 SME Survey.
Job Title: Implementation Engineer / Senior Implementation Engineer
Reporting To: Team Manager
Job Location: Nairobi
Eligible Nationalities: Kenyans
Key Areas of Responsibility
1. Prepare necessary tools and software so that it can be used for customer site installations.
This includes but not limited to:
- Ensure
all configurations are built to comply with technical design authority and
internal standard requirements.
- Ensure
all facets/modules of the software meet client requirements.
- All
facets of the deployment are built/developed/configured in line with
project timescales.
- Keep
project team updated with daily progress reports on any assigned actions.
2. Support the installation of sites during project roll out,
this includes but it is not limited to:
- Contacting
the field engineer at the specified time and ensuring the installation and
deployment document is followed.
- Ensuring
all modules and functionalities are tested fully and that failover
solution works if applicable.
- Pass
out any faults and manage the escalation to the right team to
resolution/fix of faults.
- Carry
out and document all of the site specific testing.
- Being
able to trouble shoot any issues that arise during the deployment whether
it be part of the testing or reported by the customer.
3. If needed, liaise with the solution architect in order to
resolve issues.
4. Ensure deployment signoff is signed by customer and have authority to leave site post deployment.
5. Provide feedback to your technical team leader/manager on any current processes that you feel could be improved or escalations.
6. Produce all the necessary documentation in order to hand projects over to BAU
7. Ensure time sheets are submitted on daily basis.
8. Provide inputs on error on work packs/template, if any, for improvements.
9. Update/provide daily tracker sheets to team leader
Key Performance Indicators:
4. Ensure deployment signoff is signed by customer and have authority to leave site post deployment.
5. Provide feedback to your technical team leader/manager on any current processes that you feel could be improved or escalations.
6. Produce all the necessary documentation in order to hand projects over to BAU
7. Ensure time sheets are submitted on daily basis.
8. Provide inputs on error on work packs/template, if any, for improvements.
9. Update/provide daily tracker sheets to team leader
Key Performance Indicators:
- Complete
implementation tasks within SLA .
- Complete
documentation related to implementation task and do all relevant Quality
checks.
- Participates
in process improvement.
Contact With Others:
- (internal)
Attending project meetings where the project manager/coordinator have
requested your presence and inputs
- (external)
- Cellulant customers
Required Skills and Competencies
Academic Qualifications:
Academic Qualifications:
- Degree
qualifications in Computer Science (BE/BTECH)
- Programming
certifications
- Database
management certifications
- Networking
certifications(CCNA)
Experience:
- 2-5
years working experience in similar role.
- Strong
software development background.
Specific Knowledge & Skills Requirements:
- Able
to demonstrate when required a sound level of understanding across a broad
range of technical subjects and able to apply this knowledge to customer's
specific requirements.
Other Requirements
- Team
player who will enjoy performing multiple technical functions when needed.
- Works
under limited direction.
- Determines
and develops approach to solutions.
- Evaluates
work upon completion to ensure objectives have been met.
- Contributes
to the development of organization's goals and objectives.
- Ability
to professionally manage multiple priorities with minimal supervision and
on schedule.
- Excellent
verbal and written communication skills required.
- Able
to work to tight deadlines and produce solid work that is both correct and
to a high standard.
- Confident
in face-to-face internal and external meetings. Be able to discuss their
subject matter in a way that provides confidence to the customer and
demonstrates strong communication skills
Interested candidates should forward their applications enclosing copies of their detailed CVs to the following address:
Adecco Employment Services
Email: info@adeccokenya.com
Note: Only shortlisted candidates will be contacted.
Deadline Date: 31 December 2011
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