We are a staff recruitment agency.
Our Client, a well established and internationally affiliated Training Institute is seeking to recruit a Head of Training & Development with exceptional skills & experience in the areas of – Strategic Thinking & Business Direction, Planning, Execution, Organization, Presentation, Negotiation, Sales, Communication and People Management & Development.
Purpose of Role
To deliver business support and performance by self and the Training team through the development and implementation of effective training programs, powerful leadership, team development and operational efficiency.
The Ideal Candidate will have:Our Client, a well established and internationally affiliated Training Institute is seeking to recruit a Head of Training & Development with exceptional skills & experience in the areas of – Strategic Thinking & Business Direction, Planning, Execution, Organization, Presentation, Negotiation, Sales, Communication and People Management & Development.
Purpose of Role
To deliver business support and performance by self and the Training team through the development and implementation of effective training programs, powerful leadership, team development and operational efficiency.
- Minimum
4 years experience in a senior management position with similar
responsibilities
- A
proven track record of achieving business and financial growth objectives
- Experience
in human capital development
- Thorough
understanding of professional adult learning
- A
Bachelors Degree in adult learning field or other relevant field (a
Masters Degree will be an added advantage)
- Good
knowledge of basic working IT applications, especially PowerPoint
Expectations:
- Formulate
Business Direction
- Inspire
Business Performance
- Achieve
Business Performance
- Build
Pride & Passion for work within the Company
- Grow
Talent and Capability
- Self
Manage & develop
- Protect
& enhance Company reputation
Key Success Indicators:
- Achievement
of Financial Performance & Growth Targets through exceptional training
delivery
- Product
cross selling success through BDMs by ensuring thorough product
understanding
- Achieve
and grow talent through succession planning
- Achievement
of high staff satisfaction level
Key Responsibilities and weighting:
Leadership: (Weighting: 15%)
Leadership: (Weighting: 15%)
- Build,
develop and motivate a high performance team committed to achieving
success through each other. Through self-conduct on a daily basis, be a
role model to the training team, doing things wholeheartedly,
communicating with passion, team work and embrace changes as a way of
working
- Support
the COO (Chief operating officer) and the organization at large in the
management of the resource planning utilization; agree on challenging
performance objectives and measures for direct reports and provide regular
feedbacks and honest assessment on achievement.
- Uphold
integrity at all times and ensure compliance with policies and procedures
- Train
guide and develop leadership, direction and pace to all Training staff in
order to develop expertise and build capacity.
Strategic planning, Management & Leadership: (Weighting:
30%)
- Ensure
that the Organization’s facilitation resource pool is adequately equipped
through the recruitment of professional and experienced personnel
- Ensure
proper resource planning for current and future projects/assignments
including but not limited to Training support team, facilitators,
materials, equipment and training facilities.
- Ensure
delivery of memorable training sessions by doing: Advance preparation of
training packs, materials & equipment; Prior briefing &preparation
of facilitators; advance visiting of new training venues; ensure ‘success
stories’ are done for all long-term programs; continuously review the
graduation process and add any grandeur
- Implement
prudent planning measures for all resource management & institute
replenishment thresholds.
- Formulate
and perform necessary information analysis aimed at improving performance,
enhancing service delivery and customer service
- Harness
existing and create new competencies in order to achieve competitive
advantage
- Conducting
market intelligence of relevant industry forces impacting on the business
and developing requisite pro-active and response mechanisms.
People Management: (Weighting: 25%)
- Provide
monthly training and facilitator schedules one month in advance for all
countries
- Attend
at least 2 full training sessions facilitated by each of the facilitators
every month.
- Provide
prompt facilitator evaluation feedback after each training session to
ensure improvement.
- Hold
facilitator re-certification and debrief sessions on a quarterly basis
- Have
and maintain good rapport with all suppliers
- Plan
for team energizing sessions for the training team and facilitators
Business Development: (Weighting: 10%)
- Continuously
review program content to ensure relevance and competitiveness
- Review
all training cost contributors with a view of achieving cost effectiveness
at the best value
- Continuously
assess new revenue avenues through the department
Customer Service and Support: (Weighting: 20%)
- Promptly
perform thorough review of all call memos & request for clarifications
within the same day.
- Accompany
BDMs to calls on a need basis to provide requisite support
- Perform
periodic product briefing sessions for all BDMs
- Provide
proposals and other forms of responses within the set timelines.
- Provide
evaluations analysis to respective to respective BDMs for in-house
sessions
Email: talk2us@topnotchexecutives.com
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