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Internal Communication Manager Job in Kenya

Actual Title: Internal Communication Manager

Department: Corporate Communication

Sub-department: Internal Communication

Reporting to the position:
 Head of Corporate Communication

Role Purpose:

Encompasses the timely coordination of employee communication through a range of channels to ensure ease of access, clarity and consistency.

Key Responsibilities

1. Operational (35%):
  • Developing an understanding of the internal communications needs within Telkom Kenya and across the Group
  • Owner of internal communications process delivery, timely and effective communication through the company
  • Deliver regular communication for all staff through a range of channels ensuring ease of access to communication, clarity and consistency of messages
  • Develop regular feedback channels to promote cross communication within the company
  • Play an active role in managing culture change through the delivery of key messages as well as analyzing the impact on staff
  • Prepare regular communication to staff with the use of creative channels such as newsletters, online publications, key messages, organizing of staff seminars, contests and convention
  • Ensure the continuous inculcation of Orange brand values through induction and staff regular engagement activities
  • Coordination of communication at regional level across the company
  • Organizes internal events for the employees in order to re-enforce the company values and culture
  • Provide support in organizing CEO’s update meetings with employees and promotes them on the intranet
  • Responsible for the local implementation of the communication programs developed by FT group
2. Reporting (15%):
  • Prepare annual team member satisfaction surveys and feedback to management
  • prepare reports upon request on communication channels usage
  • prepare various reports on demand on specific communication issues and activities
  • Prepare monthly regional management reports for briefing to the CEO
3. Managerial activities (40%)
  • Team Coordination
  • Development direct subordinates
  • Strategy elaboration
  • Financial Responsibilities: budget review, reporting
Education Background & Experience:
  • Bachelors Degree in Communications or a related field from a recognized Institution.
  • Minimum 5 years experience as a communications professional in a corporate or agency setting
Professional Knowledge:
  • Excellent Computer skills
  • Knowledge of graphics, Photoshop and digital media will be an additional advantage
  • The role, responsibilities, vocabulary, techniques and impact of communication including the strategic role of communication
  • excellent oral and written skills in Swahili and English
  • an understanding and practical application of the brand and brand values
  • an understanding of organisational culture principles
  • good knowledge of Orange at a group and local level, understanding of Orange’s history, the Orange vision and culture, the senior management structure and group organisation (if employee is selected within the company)
  • The market Orange operates in, both globally and locally, its competitors, position in the market, its performance, key products and services, ability to translate business strategy for employees at all levels.
Professional Skills:
  • Ability to give meaning to messages
  • Brand vision
  • Communication project management
  • Influence and persuasion
  • Knowledge of target audiences
  • Knowledge of the context
  • Print and online writing
  • Listening and empathy
  • Communication skills
  • Creativity and innovation
  • Customer focus
  • Event management
  • Planning and organising
Work Conditions
  • Field Work ( out of the office for business purpose): NO (< 30%)
  • Professional tools used: handset
  • Shifts work: NO
  • Night shifts: NO
  • Work “On-Call”: YES
  • Work during the weekend: YES
The timeline for application is 18th September, 2011.

Only applications made through the Telkom Kenya corporate website ( will be considered.

An applicant must upload a PDF or Ms Word copy of his / her CV to be considered.

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