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Head of Marketing & Customer Service Job in Nairobi Kenya

Head of Marketing & Customer Service

Location: Nairobi 

Industry: Hospitality 

Due to expanded operations throughout the country, our client, a leading professional cleaning and allied service company servicing major high end clients in the market is seeking to recruit a focused, self driven professional for the position of Head of Marketing and Customer Service. 

Reporting to the Group Chief Executive Officer, the successful candidate will be responsible for; 

Key Responsibilities 
  • Determining customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Managing and coordinating all marketing, advertising and promotional activities and liaising with media and advertising firms
  • Developing and implementing customer loyalty programs, policies and procedures in line with the strategic plan
  • Developing and implementing marketing plans and projects for new and existing products/services and manage the productivity of the marketing plans and projects
  • Determining and managing the marketing budget as well as delivering marketing activities within agreed budget.
Minimum requirements: 
  • Bachelors degree in Marketing or Business Administration from a recognized institution
  • A minimum of 5 years credible experience in Marketing and Customer Service
  • Credible experience in Marketing and Customer Service strategy formulation and execution.
  • Innovative personality with outstanding interpersonal skills
  • Excellent computer and leadership skills
  • High integrity
  • Member of a professional body
  • Experience in the cleaning or service industry an added advantage.
A competitive salary package plus commissions guaranteed. 

To apply, send your CV ONLY to by Wednesday 24th August 2011. 

Kindly indicate the position applied for a minimum salary expectation on the subject line. 

Only serious candidates who meet above profile need apply. 

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