Key Responsibilities
- Review current customer service processes
and collaborate with senior management to decide how existing processes
could be improved.
- Work with new hires to train them on the
company’s customer service procedures and policies.
- Implement new training techniques and
apply learning structures to training sessions to maximize the benefit of
training sessions for new and existing employees.
- Work with management to discuss and
implement various training methods and matrixes.
- Keep a record of who has completed
training and when.
- Organize and conduct refreshment training
when needed.
- Train all employees on new procedures
relating to customer service.
- Strive to improve the companies’ level of
customer service in line with service delivery agreements and KPIs.
Job Requirements:
- Bachelor’s degree required, advanced
degree a plus
- Higher Diploma in Human Resources
Management
- Member of Institute of Human Resource
Management (IHRM) or relevant professional body
- Exceptional organizational and
administrative skills, at ease with abundance of details and complexity,
yet mindful of big picture, ability to handle multiple tasks, prioritize
them, and carry them out independently
- Strong computer and analytical skills;
proficient with Excel and Power Point.
- Strong client services orientation;
professional services experience a plus
- Strong communication skills
- Ability to maintain high level of
confidentiality
- In-depth Knowledge of Labor laws and
Human resources best practices
- Proficiency in Technology and flair of
the automation
- Knowledge of HR automated Systems and
Databases
We Offer:
- A unique experience in an
entrepreneurial, yet structured environment
- A unique opportunity of having strong
impact in building the African e-commerce sector
- The opportunity to become part of a
highly professional and dynamic team
- An unparalleled personal and professional
growth as our longer term objective is to train the next generation of
leaders
How To Apply